Department
Sales & Business Development
Reporting To
Sales Manager / Business Development Manager
Location
Bangalore
Employment Type
Full-time
Role Summary
We are looking for an energetic and results-oriented Inside Sales Executive to support our ICT solutions and services business. The candidate will be responsible for identifying potential customers, generating qualified opportunities, engaging with prospects, coordinating with technical and OEM teams, preparing proposals and quotations, and supporting the sales team through the complete opportunity lifecycle.
The role requires strong communication skills, commercial awareness, disciplined follow-up, and a basic understanding of enterprise ICT solutions.
Key Responsibilities
Lead Generation & Prospecting
· Identify and develop new business opportunities through telephone calls, emails, LinkedIn, databases, referrals, campaigns and digital channels.
· Research prospective customers and identify relevant IT, Procurement, Cybersecurity, Infrastructure and business decision-makers.
· Conduct outbound calling and email campaigns to generate qualified leads.
· Follow up on leads generated through websites, events, OEM campaigns, webinars, exhibitions and partner referrals.
· Maintain a healthy pipeline of prospective customers and opportunities.
Customer Engagement
· Understand customers’ high-level business and technology requirements.
· Schedule meetings, discovery calls, demonstrations and presentations for the sales and technical teams.
· Maintain regular communication with customers and ensure timely follow-up on enquiries, proposals, quotations and pending decisions.
· Develop long-term relationships with prospective and existing customers.
ICT Solution Selling
· Networking – LAN, WLAN, SD-WAN and enterprise connectivity.
· Cybersecurity – Firewall, SASE, ZTNA, NAC, EDR/XDR, DLP, SIEM, SOC and IAM.
· Data Centre Infrastructure – Servers, Storage, Backup and Virtualization.
· Cloud – AWS, Microsoft Azure, Google Cloud and cloud migration services.
· Managed IT and Managed Security Services.
· Internet, MPLS, SD-WAN and business connectivity.
· IT Infrastructure and System Integration Services.
· Professional, AMC and Support Services.
Proposal & Commercial Coordination
· Coordinate with solution architects, presales engineers, sourcing teams, distributors and OEM partners to prepare customer proposals.
· Assist in preparing quotations, techno-commercial proposals, presentations and supporting documents.
· Follow up internally for pricing, BOMs, OEM discounts and commercial approvals.
· Maintain records of quotations, proposals and customer communications.
· Track proposal validity, renewals, subscriptions and upcoming opportunities.
OEM & Distributor Coordination
· Coordinate with technology partners and distributors for pricing, deal registration, product availability, licensing, renewals, customer demonstrations, Proof of Concepts and marketing campaigns.
· Maintain professional relationships with OEM and distributor sales teams.
CRM & Pipeline Management
· Record all leads, opportunities, customer interactions and follow-up activities in the CRM.
· Maintain an accurate sales pipeline and opportunity status.
· Provide weekly and monthly reports covering leads generated, customer meetings, qualified opportunities, proposals submitted, pipeline value, and orders won/lost.
· Ensure opportunities are followed through until closure.
Sales Support
· Support Account Managers and Business Development Managers in account development activities.
· Identify cross-sell and upsell opportunities within existing customers.
· Track upcoming renewals for hardware support, software subscriptions, licenses and managed services.
· Assist in reactivating dormant customers and older opportunities.
Key Performance Indicators (KPIs)
· Number of outbound customer engagements
· Qualified leads generated
· Customer meetings scheduled
· New accounts identified
· Opportunities created
· Pipeline value generated
· Proposal-to-order conversion
· Revenue influenced/generated
· Renewal opportunities identified
· CRM and pipeline accuracy
· Timeliness of customer follow-ups
Qualification & Experience
· Bachelor’s degree in Business Administration, Commerce, Marketing, IT, Computer Science, Engineering or a related discipline. MBA or technology-related qualification will be an advantage.
· Inside Sales Executive: 1–3 years of experience in Inside Sales, Telesales, Business Development or IT Sales.
· Senior Inside Sales Executive: 3–6 years of experience in ICT, IT Infrastructure, Cybersecurity, Cloud, Telecom, System Integration or Managed Services sales.
· Candidates with experience working with System Integrators, ICT companies, OEMs or IT distributors will be preferred.
Required Skills
· Excellent verbal and written communication skills.
· Strong telephone and customer engagement skills.
· Ability to conduct professional email and LinkedIn outreach.
· Good follow-up and opportunity management skills.
· Basic understanding of enterprise ICT products and services.
· Good commercial and negotiation skills.
· Ability to work with technical and presales teams.
· Ability to manage multiple opportunities simultaneously.
· Strong Microsoft Excel, PowerPoint and Word skills.
· Familiarity with CRM platforms will be an advantage.
· Self-driven and target-oriented attitude.
· Ability to learn new technologies quickly.
Preferred Technology Exposure
Exposure to one or more of the following technology vendors will be an advantage: Cisco, Fortinet, Palo Alto Networks, Check Point, Sophos, HPE Aruba, Juniper, Dell Technologies, Lenovo, NetApp, VMware/Broadcom, Microsoft, AWS, Google Cloud, Cloudflare and other enterprise ICT vendors.
Desired Candidate Profile
· Enjoys talking to customers and building relationships.
· Persistent in following up without being overly aggressive.
· Can identify business opportunities from customer conversations.
· Comfortable working with sales targets.
· Strong ownership and follow-through.
· Organized and disciplined in maintaining CRM and pipeline information.
· Interested in developing a long-term career in enterprise ICT sales.
· Able to work closely with Sales, Presales, Technical, Sourcing, Finance, OEM and Distributor teams.
Career Progression
Inside Sales Executive → Senior Inside Sales Executive → Account Manager → Business Development Manager → Regional / Enterprise Sales Manager
Pay: ₹400,000.00 - ₹1,000,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of experience do you have in Inside Sales, Telesales, Business Development, or IT/ICT Sales?
- Are you currently working in an IT/ICT, System Integrator, OEM, Distributor, Telecom, Cybersecurity, Cloud, or Managed Services company? Please explain your current role.
- What type of products or solutions have you sold?
- How much of your role involves outbound lead generation and cold calling?
- How do you normally generate new leads? Which channels have you used?
- Have you coordinated with OEMs or distributors for pricing, discounts, product availability or licensing? Which vendors?
Language:
Location:
- Bangalore City, Bengaluru, Karnataka (Required)
Work Location: In person
