Madhya Pradesh Promoter Jobs – 18 Open Jobs Today

Customer Experience Manager
Rathi Motors —Shujalpur, Madhya Pradesh
- ₹11,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
Quick apply
14d
Visitor Engagement Promoter
TellMe Digiinfotech Private Limited —Orchha, Madhya Pradesh
- ₹7,000 - ₹10,000 a month
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
11d
ABHFL - Sales Manager-Informal - Biaora
Aditya Birla Group —Madhya Pradesh
- Sales
- Team management
- Communication skills
Guest Experience & Sales Executive (Visitor Engagement Promoter)
TellMe Digiinfotech Private Limited —Shymala Hills, Bhopal, Madhya Pradesh
- ₹8,000 - ₹12,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Sales Promoter
Khushi Agro Pvt Ltd —Indore, Madhya Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- 12th Pass
- Bachelor's degree
Quick apply
13d
Store Incharge Indore
Khushi Agro Pvt Ltd —Indore, Madhya Pradesh
- ₹12,000 - ₹18,000 a month
- Weekend availability
- Sales
- Customer service
- Cashiering
Quick apply
12d
Sales & Marketing Manager
VENCORP GLOBAL EXIM PRIVATE LIMITED —New Palasia, Indore, Madhya Pradesh
- From ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
12d
ABHFL - Senior Sales Manager - Retail - Indore
Aditya Birla Group —Madhya Pradesh
- Sales
- Team management
- Communication skills
Location Manager _ Retail Secured _ Raipur
Aditya Birla Group —Madhya Pradesh
- Sales
- Bachelor's degree
- Team management
Relationship Manager - Indore
Sunshine Workforce Solutions —Indore, Madhya Pradesh
- Full-time
- Hospitality
- Sales
- Marketing
- Flexible schedule
Quick apply
ABHFL - Senior Sales Manager - Prime - Indore
Aditya Birla Group —Madhya Pradesh
- Sales
- Team management
- Communication skills
Location Manager _ Retail Secured _ Indore
Aditya Birla Group —Madhya Pradesh
- Sales
- Bachelor's degree
- Team management
Manager - Mass Distribution
Vodafone Idea —Jabalpur, Madhya Pradesh
- Master's degree
- MBA
- Communication skills
Senior Investment Analyst Corporate Strategy & Investment Advisory
Emirates Worldwide Group —Indore, Madhya Pradesh
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
ABHFL - Regional Sales Manager - Affordable ABCD - Indore
Aditya Birla Group —Madhya Pradesh
ABHFL - Senior Area Sales Manager - Prime - Indore
Aditya Birla Group —Madhya Pradesh
SP (South)
Malpani Group! —Chandla, Madhya Pradesh
Quick apply

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Customer Experience Manager

Rathi Motors
Shujalpur, Madhya Pradesh

Quick apply

Job details

Permanent | Full-time
₹11,000 - ₹20,000 a month
14 days ago

Qualifications

Microsoft Excel
Sales
Master's degree
Bachelor's degree
Data entry
Business Administration
MBA
Communication skills
Dealership experience
Negotiation

Full job description

JOB DESCRIPTION

CUSTOMER EXPERIENCE MANAGER (CXM)

Company: Rathi Motors
Department: CRM / Customer Experience
Position: Customer Experience Manager
Experience: 3–5 Years
Industry: Automobile Dealership
Location: Shujalpur

1. JOB PURPOSE

To ensure an excellent customer experience across the complete customer journey—from enquiry and purchase to vehicle delivery, service, complaint resolution and relationship management.

The Customer Experience Manager will monitor customer satisfaction, identify service gaps, resolve customer concerns and ensure a high level of customer retention and loyalty.

2. KEY RESPONSIBILITIES

Customer Relationship Management

Maintain strong relationships with customers after sales and service.
Conduct regular customer follow-ups and satisfaction calls.
Ensure timely resolution of customer complaints and concerns.
Maintain accurate customer interaction and complaint records.
Monitor customer feedback and identify recurring issues.

Customer Satisfaction & Experience

Track Customer Satisfaction (CSI), Net Promoter Score (NPS) and other customer experience parameters.
Conduct customer feedback surveys after vehicle delivery and service.
Identify opportunities to improve the customer experience.
Ensure customers receive professional and courteous treatment at every touchpoint.

Complaint Management

Receive, register and monitor customer complaints.
Coordinate with Sales, Service, Parts, Finance and other departments for resolution.
Ensure complaints are resolved within defined timelines.
Escalate critical or unresolved complaints to senior management.
Maintain a complaint tracker and prepare regular MIS reports.

Delivery & Post-Sales Experience

Ensure smooth and professional vehicle/tractor delivery experience.
Coordinate with Sales and Service teams for delivery readiness.
Ensure customers understand basic product features, warranty, service schedule and important documents.
Conduct post-delivery follow-up calls.

Service Experience

Follow up with customers after service/repair.
Monitor customer waiting time, service quality and complaint resolution.
Identify dissatisfied customers and take corrective action.
Coordinate with the Service Manager for service-related concerns.

CRM & Data Management

Maintain updated customer database.
Ensure proper CRM/DMS data entry and follow-up.
Monitor pending customer calls, complaints and commitments.
Prepare daily, weekly and monthly customer experience reports.

3. KEY PERFORMANCE INDICATORS (KPIs)

Customer Satisfaction Index (CSI)
NPS / Customer Loyalty Score
Complaint Resolution TAT
Customer Complaint Closure %
Post-Sales Follow-up Completion %
Service Follow-up Completion %
Customer Retention Rate
Repeat Customer Business
Customer Feedback Collection %
Escalation Reduction
CRM/DMS Data Accuracy

4. REQUIRED QUALIFICATION

Graduate in any discipline.
MBA/PGDM in Marketing, Customer Relationship Management or equivalent will be an advantage.
3–5 years of relevant experience in Customer Experience, CRM, Customer Relationship, Automobile Dealership, Sales or Service.
Experience in an automobile/tractor dealership will be preferred.

5. REQUIRED SKILLS

Excellent communication and interpersonal skills.
Strong customer-handling and complaint-resolution skills.
Good knowledge of CRM/DMS systems.
Good Excel and MIS reporting skills.
Strong follow-up and coordination ability.
Problem-solving and negotiation skills.
Ability to work with Sales, Service, Parts and Finance teams.
Good presentation and reporting skills.
Customer-focused attitude.
Ability to handle difficult and dissatisfied customers professionally.

6. PERSONAL ATTRIBUTES

Customer-first mindset
Positive attitude
Patience and empathy
Ownership and accountability
Strong follow-up discipline
Professional appearance and behaviour
Team player
Result-oriented approach

7. REPORTING

Reports To: General Manager / Dealer Principal / CRM Head

8. IDEAL CANDIDATE PROFILE

A customer-focused professional with 3–5 years of experience who can independently manage customer feedback, complaints, follow-ups, CRM activities and customer satisfaction improvement initiatives. The candidate should be capable of coordinating with multiple dealership departments and converting customer complaints into opportunities for improving dealership performance.

Pay: ₹11,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

promoter jobs in madhya pradesh

Customer Experience Manager

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Location Manager _ Retail Secured _ Raipur

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Manager - Mass Distribution

Senior Investment Analyst Corporate Strategy & Investment Advisory

ABHFL - Regional Sales Manager - Affordable ABCD - Indore

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SP (South)

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