madurai tamil nadu customer service team lead Jobs – 61 Open Jobs Today

Head of Operations
Paramount Textile Mills (P) Limited —Madurai, Tamil Nadu
- ₹1,25,000 - ₹3,50,000 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Senior Business Development Manager
Elysium Group of companies —Madurai, Tamil Nadu
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Business development
- In-person
- Cell phone reimbursement
Quick apply
Business Development Executive (BDE)
Elysium Group of companies —Madurai, Tamil Nadu
- ₹10,000 - ₹25,000 a month
- Call employer
- CRM software
- Sales
- Marketing
- Cell phone reimbursement
Quick apply
Assistant Officer, Personal Banker, Consumer Banking Group
DBS Bank —Madurai, Tamil Nadu
Retail Branch Manager
Digital hub —Madurai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Sales
- Customer service
- In-person
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Store Manager
Maha Sports Design Apparels Pvt Ltd —Madurai, Tamil Nadu
- ₹28,000 - ₹38,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Commercial Manager
Arc parcel service pvt ltd —Madurai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
5d
Business Analyst
Embien Technologies India Pvt —Madurai, Tamil Nadu
- ₹4,20,000 - ₹4,80,000 a year
- Full-time
- Marketing
- Salesforce
- Bachelor's degree
- Paid sick time
Quick apply
5d
Business Development - Banking
Unidos Technology —Iyer Bungalow, Madurai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
Senior Officer, Area Sales Manager, Consumer Banking Group
DBS Bank —Madurai, Tamil Nadu
- Full-time
- Analysis skills
- Communication skills
- Banking
Business Development Executive (BDE) – Fresher
Kevell Corp —Tallakulam H.O, Madurai, Tamil Nadu
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
5d
Business Development Executive
RMV technologies —Madurai, Tamil Nadu
- From ₹10,000 a month
- Full-time
- Sales
- Business development
- Project management
- Flexible schedule
Quick apply
9d
Non voice process, Chat support
CP Solutions —Madurai, Tamil Nadu
- ₹18,000 - ₹24,000 a month
- Full-time
- Customer service
- Analysis skills
- Typing
- Health insurance
- Cell phone reimbursement
Quick apply
9d
Relationship Manager
Aionion Capital Market Services Private Limited —Madurai, Tamil Nadu
- ₹25,000 - ₹60,000 a month
- Full-time
- Customer service
- Business development
- In-person
- Health insurance
- Work from home
Quick apply
12h
Restaurant Manager
Hameed trading —Madurai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Inventory control
- Inventory management
- Team management
Quick apply
Sales Manager II View Jobs
Swiggy —Madurai, Tamil Nadu
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
5d
Branch Sales Manager
gHRig People Solutions —Madurai, Tamil Nadu
- ₹5,00,000 a year
- Full-time
- Communication skills
Quick apply
GM- Operations(E commerce)
Devadoss hospital, Madurai —Madurai H.O, Madurai, Tamil Nadu
- Management
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Marketing Coordinator ESG
Enviro Care India Private Limited —Madurai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Business development
- Cell phone reimbursement
Quick apply
9d
Tele Calling Executive
Sathyam Group of Companies., Madurai —Madurai, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
4d

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Head of Operations

Paramount Textile Mills (P) Limited -
Madurai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹1,25,000 - ₹3,50,000 a month

Benefits

Provident Fund
Health insurance
Cell phone reimbursement
Life insurance

Qualifications

Operations management
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
Industrial Engineering
Production planning
Industrial engineering
Kaizen
Quality systems
Manufacturing
MBA
Leadership
Communication skills
Lean manufacturing

Full job description

Operations Head – Bed Linen Textile Plant

Operations Head – Bed Linen Manufacturing Plant

Reporting To

Chief Executive Officer / Managing Director / Plant Director

Department

Operations / Manufacturing

Location

Textile Manufacturing Plant – Bed Linen Division

Position Summary

The Operations Head is responsible for leading and managing the complete manufacturing operations of a bed linen textile plant, ensuring high productivity, quality standards, cost efficiency, on-time delivery, workforce management, and compliance with safety and environmental regulations. The role oversees end-to-end production activities from yarn planning, weaving, processing, dyeing, printing, stitching, packing, and dispatch of finished bed linen products including bed sheets, pillow covers, duvet covers, fitted sheets, comforters, and institutional linen.

The Operations Head plays a strategic role in driving operational excellence, lean manufacturing, capacity utilization, process optimization, customer satisfaction, and continuous improvement initiatives.

Key Responsibilities1. Production Planning & Execution

Lead the entire manufacturing operations of the bed linen plant.
Develop daily, weekly, and monthly production plans based on customer orders and sales forecasts.
Ensure smooth coordination between weaving, processing, cutting, stitching, finishing, packing, and dispatch departments.
Monitor production schedules to achieve output targets and delivery commitments.
Optimize machine utilization and manpower productivity.
Minimize production downtime and bottlenecks.
Ensure balanced workflow across all departments.
Drive continuous improvement in production efficiency and operational throughput.

2. Manufacturing Operations Management

Oversee all stages of bed linen manufacturing including:
Yarn sourcing coordination
Warping and sizing
Weaving operations
Dyeing and bleaching
Printing and finishing
Cutting and stitching
Inspection and packaging
Ensure operational discipline and standard operating procedures (SOPs) are followed.
Implement lean manufacturing practices to reduce waste and improve efficiency.
Monitor line balancing and production flow optimization.
Ensure adherence to production specifications and customer requirements.

3. Quality Assurance & Compliance

Ensure all products meet customer quality standards and international textile compliance requirements.
Coordinate with Quality Control teams for:
Fabric inspection
Color consistency
Stitching quality
Shrinkage control
GSM accuracy
Thread count verification
Analyze root causes of defects and implement corrective actions.
Reduce rejection rates, rework, and customer complaints.
Ensure compliance with ISO, OEKO-TEX, BSCI, GOTS, and other textile certifications where applicable.
Conduct regular quality audits and process inspections.

4. Cost Control & Budget Management

Manage operational budgets and production costs.
Monitor consumption of:
Fabric
Chemicals
Dyes
Utilities
Packaging materials
Control wastage and improve material utilization.
Identify cost-saving opportunities without compromising quality.
Improve operational efficiency to enhance plant profitability.
Review departmental expenses and optimize resource allocation.

5. Workforce & Team Management

Lead and manage production managers, supervisors, engineers, and shop-floor workers.
Develop manpower planning and shift scheduling.
Build a high-performance operational culture.
Conduct employee training on:
Production processes
Safety procedures
Quality standards
Machine handling
Monitor labor productivity and discipline.
Resolve operational and workforce issues efficiently.
Promote employee engagement and teamwork.

6. Maintenance & Engineering Coordination

Coordinate with maintenance teams to ensure machine availability and reliability.
Ensure preventive and predictive maintenance schedules are followed.
Minimize machine breakdowns and production interruptions.
Monitor efficiency of:
Looms
Dyeing machines
Compacting machines
Cutting machines
Stitching lines
Packing systems
Participate in machinery upgrades and automation projects.

7. Inventory & Supply Chain Coordination

Coordinate with procurement and warehouse departments for raw material availability.
Monitor inventory levels of:
Yarn
Fabric
Dyes and chemicals
Accessories
Packaging materials
Prevent stock shortages and excess inventory.
Ensure smooth movement of materials across production stages.
Coordinate with dispatch and logistics teams for timely shipment execution.

8. Health, Safety & Environmental Management

Ensure implementation of workplace safety standards.
Enforce PPE usage and safe machine operations.
Conduct regular safety audits and emergency preparedness drills.
Ensure compliance with environmental and pollution control regulations.
Monitor waste management and sustainability initiatives.
Promote safe and healthy working conditions within the plant.

9. Process Improvement & Operational Excellence

Drive continuous improvement initiatives across the plant.
Implement Lean Manufacturing, 5S, Kaizen, Six Sigma, and TPM practices.
Analyze production data and KPIs for operational improvements.
Develop strategies to improve:
Productivity
Quality
Delivery performance
Cost efficiency
Introduce automation and digital manufacturing systems where feasible.

10. Customer & Vendor Coordination

Coordinate with merchandising and customer service teams regarding production commitments.
Participate in customer audits and factory visits.
Address customer quality concerns and operational escalations.
Coordinate with vendors and suppliers for operational support and technical improvements.

Key Performance Indicators (KPIs)

The Operations Head will typically be measured on:

Production target achievement
On-time delivery performance
Plant efficiency and capacity utilization
Rejection and defect rates
Cost reduction achievements
Machine downtime reduction
Labor productivity
Inventory turnover
Customer complaint reduction
Safety compliance performance

Required Qualifications

Bachelor’s Degree in Textile Engineering, Production Engineering, Industrial Engineering, or related field.
MBA in Operations Management preferred.
12–18 years of experience in textile manufacturing operations.
Minimum 5–8 years in leadership role within home textile or bed linen manufacturing.

Required Skills & CompetenciesTechnical Skills

Textile manufacturing knowledge
Home textile production expertise
Lean manufacturing
Production planning
Quality systems
ERP/MIS systems
Industrial engineering
Process optimization

Leadership Skills

Team leadership
Decision making
Conflict resolution
Strategic planning
Problem-solving
Communication and coordination

Analytical Skills

Production data analysis
Cost analysis
Root cause analysis
Productivity improvement planning

Working Conditions

Manufacturing plant environment.
Frequent shop-floor supervision and operational reviews.
Rotational shift oversight when required.
Coordination with multiple departments and external stakeholders.

Sample Daily Activities

Reviewing daily production reports.
Conducting production review meetings.
Monitoring quality and efficiency metrics.
Inspecting shop-floor operations.
Resolving operational bottlenecks.
Coordinating maintenance shutdowns.
Approving production schedules.
Reviewing dispatch timelines.
Meeting customers or auditors.
Implementing improvement initiatives.

Organizational RelationshipsInternal Coordination

Production Department
Quality Assurance
Maintenance
Merchandising
Supply Chain
HR & Administration
Finance

External Coordination

Customers
Vendors
Auditors
Logistics partners
Certification agencies

Example Products Managed

The Operations Head may oversee manufacturing of:

Flat bed sheets
Fitted sheets
Pillow covers
Duvet covers
Comforters
Quilts
Hotel linen
Institutional bed linen
Printed and dyed bedding sets

Strategic Objectives of the Role

Improve plant profitability
Enhance production efficiency
Achieve world-class quality standards
Ensure customer satisfaction
Build operational sustainability
Strengthen workforce productivity
Support business growth and expansion

Pay: ₹125,000.00 - ₹350,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Provident Fund

Work Location: In person

Quick apply

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