About us:
Irish Taylor & Co is a global technology and business consulting firm working across AI, software development, cybersecurity, digital marketing, and business operations. We partner with organizations across industries including technology, education (K–12 & EdTech), real estate, and enterprise services to drive growth, efficiency, and scalable systems.
With a presence in Australia, India, UK, and the USA, we support startups, SMBs, and enterprise clients through both strategy and execution—acting as a long-term Growth Partner in their journey.
Learn more:
https://www.irishtaylor.com/
https://www.linkedin.com/company/irish-taylor-co/
https://www.instagram.com/irishtaylor.co/
Job Summary
We are seeking for a Technical Support & Integration Engineer to support the deployment, configuration, and ongoing maintenance of third-party enterprise logistics and shipping platforms. This role involves working with web applications, APIs, databases, and server environments to help ensure smooth carrier integrations and reliable day-to-day system operations for client environments.
Key Responsibilities
- Support the installation, configuration, and maintenance of logistics/shipping applications across development, staging, and production environments.
- Support application setup and basic server configuration on Windows/Linux systems
- Work with databases for routine activities such as backups, restores, and troubleshooting
- Configure and support carrier integrations, shipping services, rates, and workflows within the platform
- Perform functional and end-to-end testing after deployments, upgrades, or integration changes
- Monitor application performance and troubleshoot issues related to APIs, carrier connectivity, rates, labels, and order flow
- Provide production support and ensure high system availability
- Work with client teams to gather integration requirements and resolve technical issues
- Handle and track issues using ticketing systems (e.g., Jira, Zendesk, or similar tools)
- Maintain technical documentation for setup, deployment, and support processes
- Collaborate with development and support teams during releases and issue resolution
Required Skills
- Experience with web application deployment and server setup
- Strong understanding of REST APIs, JSON/XML, and API authentication mechanisms
- Good knowledge of SQL databases (MySQL, MSSQL, PostgreSQL) including queries and basic optimization
- Experience with database backup, restore, and migration processes
- Familiarity with Windows Server and/or Linux environments
- Basic understanding of networking concepts (DNS, SSL certificates, ports, firewall rules)
- Strong troubleshooting skills and ability to analyze logs
- Experience in application testing and issue resolution
- Good communication and client-handling skills
Preferred Skills
- 1–3 years of experience in technical support, implementation, deployment, or integration roles
- Experience with logistics, shipping, eCommerce, or similar business platforms
- Familiarity with third-party enterprise integrations and APIs (e.g., carrier/shipping APIs, Magento, Odoo, ERP/WMS platforms, etc.)
- Knowledge of JavaScript, backend technologies, or scripting
- Exposure to cloud platforms and web server environments (e.g., AWS, Azure, IIS, Apache, Nginx)
- Experience with version control systems (e.g., Git)
- Basic scripting knowledge (Shell/PowerShell) for automation
Soft Skills
- Strong problem-solving and analytical thinking
- Ability to work independently and manage multiple priorities
- Effective communication with both technical and non-technical stakeholders
Work Timing
- Flexibility to work in Australian business hours or provide overlap support when required
Success Metrics of this Position (KPIs)
- Successful platform deployments and integrations
- High system uptime and minimal downtime
- Timely issue resolution and support response
- Reliable API and carrier integration performance
- Effective testing and troubleshooting
- Database performance and backup reliability
- Adherence to SOPs and documentation standards
- Reduction in recurring production issues
- Automation and operational efficiency improvements
- High client satisfaction and support quality
Location: Madurai and Bangalore
Job Types: Full-time, Regular / Permanent
Hours of work
Flexible hours as required to cover Australia, India, UK, USA clients.
Interested candidates should send their resumes to [email protected]
Recruitment Candidates FAQs - https://www.irishtaylor.com/candidate-faqs
READ THE JOB DESCRIPTION CAREFULLY. DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE EXPERIENCE. IRISH TAYLOR HAS A STRICT SCREENING, INTERVIEW, AND ONBOARDING PROCESS.
NOTE: DUE TO THE LARGE VOLUME OF JOB APPLICANTS WHO WANT TO JOIN IRISH TAYLOR, WE WILL SEND A SCREENING FORM TO YOU IF YOU MATCH OUR REQUIREMENTS.
Diversity and inclusion:
At Irish Taylor, inclusivity drives us. We value diversity and strive for a fair and thriving workplace. We do not distinguish candidates based on any of the following:
- Age
- Sex
- Community/cast
- Religion or faith
- Marital status
- Political affiliation
- Race
- Gender
- Sexual preference
Irish Taylor has its foundations on love, trust and respect. We qualify our staff based on company objectives and purely seek mutual growth. We work hard to fulfil our company's mission!
Join our dynamic team at Irish Taylor and contribute to our mission of being the world’s most sought-after Growth Partner. Apply now to be part of our exciting journey!
Job Type: Full-time
Pay: ₹200,000.00 - ₹400,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: Hybrid remote in Madurai, Tamil Nadu
