Maharashtra Technical helpdesk Jobs – 127 Open Jobs Today

IT Support Technician
STREAMLINE SOLUTIONS —Hiranandani Estate, Thane, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Health insurance
- Paid time off
Quick apply
IT Support Executive
Umbrella InfoCare —Yerwada, Pune, Maharashtra
- ₹10,635.59 - ₹37,298.77 a month
- Part-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
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Technical Support Engineer – SDE
Intertec Systems —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
Technical Support Executive (SaaS Support Engineer)
Sendvise —Nashik, Maharashtra
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- Microsoft Excel
- Software troubleshooting
- B.Sc
- Paid time off
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2d
Manager IT
Goel Ganga Developments —Camp, Pune, Maharashtra
- ₹7,50,000 - ₹9,50,000 a year
- Full-time
- Computer science
- Software troubleshooting
- Project management
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IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)
Sia —Unknown, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
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Technical Onsite Support Executive_Pune (Onsite)
WovV Technologies —Pune, Maharashtra
- ₹1,00,000 - ₹2,50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
Technical Support Engineer
Sujata Computers —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
IT Support Engineer
Midas VFX —Goregaon East, Mumbai, Maharashtra
- ₹75,000 - ₹1,33,000 a month
- Full-time
- Software troubleshooting
- English
- Scripting
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1d
Service Desk Administrator
CloudeMax Technologies Private Limited —Pune, Maharashtra
- ₹15,000 a month
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Work from home
Quick apply
IT Support Engineer
BreachLock —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
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IT Helpdesk Executive
XL Dynamics India —Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Day shift
- Software troubleshooting
- Windows
- Microsoft Office
IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
10d
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Systems & IT Security Support Associate
Zeta-V Technology Solutions Ltd —Hinjawadi, Pune, Maharashtra
- ₹9,398.56 - ₹40,659.98 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Health insurance
- Life insurance
Quick apply
Tech Support Executive
Webmilez Infotech Private Limited —Nagpur, Maharashtra
- ₹10,415.21 - ₹25,000.00 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Sr. Tech Support Engineer
Accentrix solution —Pune, Maharashtra
- ₹20,509.23 - ₹49,317.97 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
- Commuter assistance
Quick apply
Helpdesk Engineer
Viavi Solutions —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
IT Infrastructure Specialist
Achilles Information India Private Limited —Mumbai, Maharashtra
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
Technical Support Engineer
DIMA Engineering —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply

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IT Support Technician

STREAMLINE SOLUTIONS -
Hiranandani Estate, Thane, Maharashtra

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Job details

Permanent | Full-time
₹5,00,000 - ₹7,00,000 a year

Benefits

Provident Fund
Health insurance
Paid time off
Cell phone reimbursement

Qualifications

Telephony
ITIL Certification
Microsoft Access
Microsoft Outlook
Computer Science
Software troubleshooting
English
Windows
Firewall
VoIP
Bachelor's degree
Network management
ITIL
Remote access software
IT support
Accounting
Computer networking
SharePoint
Desktop administration
Communication skills
Active Directory
CompTIA A+
Hotel experience
Help desk
Network security
Information Technology

Full job description

Location

Thane, Mumbai

Shift

Early morning shift (12:00 AM to 8:00AM )

Timeline

2-4 weeks

About Streamline Solutions

Streamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years’ experience in in Accounting & Outsourcing.

About the Client

Our Client is a leading hospitality company in Oceania Region with 40+ years of association with global hotel brands including IHG, Accor & Hilton.

Their investment & expertise range from Construction, Ownership & Management of diverse hospitality assets such as Hotels, Event Centres, Serviced & Residential Apartments.

About the Role

The IT Support Technician will provide first-line remote technical support to hotel staff across multiple client sites. This is a broad support role covering end-user desktop support, network troubleshooting, hotel Property Management Systems (PMS), user and access management, and IT service record management.

KRAs

1. Helpdesk & IT Service Record Management

· Serve as the first point of contact for all IT support requests via the helpdesk/CRM ticketing system, phone, and email.

· Log, categorise, prioritise, and track all incidents and service requests through to resolution.

· Maintain accurate and detailed records of issues, troubleshooting steps, resolutions, and closures in the IT CRM.

· Monitor open tickets proactively and follow up to prevent SLA breaches.

· Escalate unresolved issues to Level 2/3 support or relevant vendors in a timely manner.

2. Desktop Support & Troubleshooting

· Provide remote desktop support to hotel staff, ensuring quick and efficient resolution of technical issues.

· Install, configure, and maintain software, drivers, and peripherals for end-user devices.

· Troubleshoot hardware and software issues across desktops, laptops, tablets, and printers.

· Guide end-users through technical tasks remotely using remote desktop/support tools.

· Complete additional IT-related tasks including remote hardware troubleshooting and setup as required.

3. Software Installation & Updates

· Manage and deploy software applications and updates across end-user devices for essential hotel operations.

· Ensure software compatibility and reliability across various device types and operating systems.

· Maintain software licensing records and flag renewal requirements.

4. Microsoft 365 Administration & Support

· Manage and support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

· Administer user mailboxes, licences, and Microsoft 365 group memberships.

· Provide troubleshooting support and basic user guidance on Microsoft 365 applications.

5. Hotel Property Management System (PMS) Support

· Provide Level 1 support for hotel PMS platforms including Opera, Hilton OnQ, and IHG PEP.

· Assist hotel staff with day-to-day PMS issues - login problems, rate loading errors, reservation issues, and report generation.

· Coordinate with brand technology teams for PMS-related escalations where required.

· Support integration touchpoints between PMS and other hotel systems (POS, door lock, channel manager).

6. User & Access Management (Active Directory)

· Administer user accounts, groups, and permissions in Active Directory.

· Create, modify, and deactivate user accounts across all systems - Active Directory, Microsoft 365, PMS platforms, and third-party applications.

· Manage all staff onboarding and offboarding IT requirements including account provisioning and deprovisioning.

· Handle password resets, MFA setup, and login credential management.

· Implement security protocols and manage user access in line with company IT policies.

· Maintain accurate records of all user accounts and access levels across systems.

7. Network & Firewall Support

· Assist with configuration and maintenance of network systems to ensure reliable connectivity across all client sites.

· Support firewall management to maintain network security and compliance standards.

· Troubleshoot network connectivity issues at site level, coordinating with ISPs or vendors as needed.

· Monitor network health and flag potential issues before they impact operations.

8. After-Hours & On-Call Support

· Participate in a scheduled on-call roster to provide after-hours IT support.

· Respond to critical system alerts and outages outside of standard shift hours as per agreed protocols.

· Ensure timely escalation of after-hours incidents that cannot be resolved at Level 1.

9. Documentation

· Maintain and contribute to the internal IT knowledge base - documenting common issues, resolutions, and procedures.

· Maintain documentation on systems, network infrastructure, and standard operating procedures.

· Assist in tracking IT assets and maintaining accurate inventory records.

Candidate Requirements

Essential

· Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

· Minimum 1–2 years of experience in an IT helpdesk or Level 1 support role.

· Proven experience in remote IT support, ideally supporting international clients.

· Strong knowledge of Active Directory - user creation, group policy, password management.

· Proficiency in Microsoft 365 administration (users, licences, email, Teams).

· Solid understanding of Windows desktop operating systems.

· Experience with network configurations and basic firewall management.

· Experience with remote desktop/support tools (e.g., TeamViewer, AnyDesk, or similar).

· Familiarity with IT CRM or helpdesk ticketing platforms.

· Strong written and verbal English communication skills - able to support non-technical staff.

· Comfortable working in night shift (12:00 AM – 8:00 AM).

· Excellent problem-solving skills and ability to work independently.

Desirable

· Experience with hotel PMS platforms - Opera, Hilton OnQ, or IHG PEP preferred.

· Exposure to hospitality IT environments or hotel technology ecosystems.

· Experience supporting VoIP/telephony systems.

· Familiarity with ITIL principles or helpdesk frameworks.

· IT certifications (CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation, or similar).

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Paid time off
Provident Fund

Shift:

Morning shift
Night shift

Work Days:

Monday to Friday
Weekend availability

Education:

Bachelor's (Preferred)

Experience:

total work: 5 years (Preferred)

Shift availability:

Night Shift (Preferred)

Work Location: In person

Quick apply

Refine Your Search

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