Your Family Dentist | Lower Parel, Mumbai
Salary: ₹75,000 – ₹1,00,000 per month + performance incentives
Working days: 5 days per week – Sunday and Tuesday off
Interview process: Online first-round interview, followed by an in-person interview at the clinic
You're the reason nervous patients relax
Most people walk into a dental clinic slightly on edge. Some are anxious, some are quietly embarrassed about their teeth, and plenty have been putting the visit off for years.
The dentistry happens in the surgery. Everything the patient feels before and after happens at your desk.
We're opening a premium dental clinic in Lower Parel, Mumbai. Our patients include professionals, executives, families, expatriates and international patients who have choices and notice the details – how quickly they are greeted, whether their name is remembered, whether the space feels calm and whether the person at the front desk seems genuinely glad to see them.
That experience is yours to own.
This isn't a role where you simply sit behind a counter and take messages. You will take responsibility for the patient experience, appointment book, enquiries, treatment coordination, payments and the smooth running of the front desk.
We'll teach you dentistry. We can't teach warmth.
You do not need previous dental or healthcare experience.
We will train you on dental treatments, terminology, pricing, systems and processes.
What we're looking for is presence, warmth, professionalism, confidence and exceptional customer service.
Backgrounds we especially want to hear from
Aviation – Cabin crew, ground staff or airline customer service. You already understand grooming standards, staying calm under pressure, service and communication.
Hospitality – Five-star hotel front office, guest relations or luxury concierge experience.
Luxury retail, private banking, premium wellness or clinic front office – Any environment where you've looked after discerning clients face-to-face.
What you'll own The patient experience
- Greet every patient warmly and by name, making the first 30 seconds of their visit feel effortless.
- Keep the reception area immaculate – presentation of the space is part of your role.
- Read the room: notice the nervous patient, restless child or person who has been waiting slightly too long and act before they need to ask.
- Manage waiting times honestly. If a clinician is running late, the patient should hear it from you first.
- Build genuine relationships with returning patients so they feel recognised and valued.
Calls and enquiries
- Answer calls promptly and warmly in fluent English or Hindi, depending on the caller's preference.
- Convert genuine enquiries into booked appointments. This is a core measure of the role.
- Follow up enquiries that didn't book.
- Follow up patients who didn't rebook.
- Manage WhatsApp and other digital enquiries with the same standard of care as telephone enquiries.
- Communicate confidently with patients regarding appointments, services and next steps.
The appointment book
- Own the appointment diary, including utilisation, gaps, cancellations and emergency appointments.
- Confirm appointments in advance and actively work to reduce no-shows.
- Fill cancellations quickly and proactively.
- Identify gaps in the diary and take action to fill them.
- Run the patient recall system so patients don't quietly disappear.
- Coordinate appointments effectively to maximise clinician utilisation while maintaining a positive patient experience.
Treatment coordination and payments
- Present treatment plans and pricing clearly and confidently.
- Explain payment and financing options and help patients understand how they can proceed with recommended treatment.
- Follow up patients regarding proposed treatment.
- Handle billing, receipting and daily reconciliation accurately.
- Maintain complete and accurate financial records.
- Follow up outstanding balances professionally without damaging the patient relationship.
Running the front of house
- Open and close the clinic correctly each day.
- Coordinate between patients, clinicians and nurses so the day runs smoothly.
- Maintain accurate patient records.
- Protect patient confidentiality at all times.
- Maintain a professional, calm and welcoming reception environment.
- Support our online reputation by encouraging satisfied patients to leave reviews and immediately escalating concerns from unhappy patients.
What we're looking forEssential
- Exceptional spoken and written English. You will communicate with senior professionals, expatriates and international patients. This is one of the most important requirements for this position.
- Fluent Hindi; Marathi is an advantage.
- Minimum 2 years' experience in a front-of-house, guest-facing or client-facing position.
- Excellent personal presentation and professional polish. You represent a premium brand from the moment a patient walks through the door.
- A genuinely warm and confident manner with a natural ability to put people at ease.
- Confident and persuasive telephone communication.
- Comfortable converting enquiries into appointments.
- Computer literate and comfortable learning practice-management software and using Excel, Google Workspace and WhatsApp Business.
- Highly organised and able to remain calm when the clinic is busy.
What will make you excellent here
- You take ownership. When something isn't right, you take action to resolve it rather than simply reporting it.
- You genuinely enjoy dealing with people, and it shows.
- You're growth-focused and want to help build something rather than simply hold a position.
- You have a natural sales instinct and are comfortable asking for the booking.
- You build positive relationships with colleagues.
- You understand that a successful clinic depends on strong coordination between the front desk and clinical team.
- You are comfortable being accountable for measurable outcomes.
Your schedule
The clinic operates:
Monday: 11:00 AM – 8:00 PM
Tuesday: Closed
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 8:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: Closed
You'll work a staggered shift so the front desk is covered from before opening until after closing, rotating weekly with the other Front Desk Coordinator.
Early shift
- Weekdays: 10:30 AM – 7:00 PM
- Saturday: 10:45 AM – 6:15 PM
Late shift
- Weekdays: 11:30 AM – 8:30 PM
- Saturday: 10:45 AM – 6:15 PM
Five-day working week with Sunday and Tuesday off every week. No night shifts.
How you'll be measuredEnquiry-to-booking conversion
Most genuine enquiries are converted into booked appointments.
Chair utilisation
Appointment-book gaps are identified and filled proactively.
No-show rate
No-shows reduce over time through effective confirmations and follow-up.
Treatment plan acceptance
Treatment acceptance improves through clear communication, follow-up and explanation of payment options.
Patient reviews
Patient feedback remains consistently strong and the volume of positive reviews grows.
Accuracy
Daily reconciliation is correct and patient and financial records are complete.
Your performance incentive will be linked to bookings, treatment plan acceptance and patient feedback. Strong performers have the opportunity to earn meaningfully above the base salary band.
Your first 90 daysWeeks 1–2
You'll be trained on treatments, pricing, systems and service standards. You'll shadow experienced team members and begin supervised patient handling.
Weeks 3–6
You'll start running the front desk independently, managing the appointment diary and confirmations and handling calls and enquiries end-to-end.
Weeks 6–12
You'll take greater ownership of enquiry conversion, treatment plan presentation, recalls, patient follow-up and the overall front-desk experience.
What we offer
- ₹75,000 – ₹1,00,000 per month plus performance incentives
- A genuine five-day working week
- Sundays and Tuesdays off every week
- A brand-new premium dental clinic at a leading commercial location in Lower Parel, Mumbai
- Full training in dentistry, treatment coordination and our systems
- Opportunity to work as part of an international group with clinics in Sydney, Australia
- Genuine career progression as the business expands
- An environment where strong performance, initiative and ownership are recognised
How to apply
Apply with your updated CV.
Along with your application, please tell us briefly about a time when you turned an unhappy or anxious customer into a happy one. What did you do?
We will read this carefully as part of the selection process.
Shortlisted candidates will complete an online first-round interview, followed by an in-person interview at our Lower Parel clinic.
Pay: ₹75,000.00 - ₹100,000.00 per month
Application Question(s):
- Do you have previous work experience in the aviation industry in a customer-facing role, such as cabin crew, ground staff, airport services or airline customer service?
- Do you have previous work experience in premium hospitality in a guest-facing role, such as a 4/5-star hotel, front office, guest relations, concierge or luxury hospitality?
Work Location: In person
