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Tele Caller Executive
Derma Arts Clinic —Greater Kailash, Delhi
- ₹15,000 - ₹22,000 a month
- Full-time
- English
- Computer skills
- In-person
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Tele Caller Executive

Derma Arts Clinic
Greater Kailash, Delhi

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹22,000 a month

Qualifications

English
B2B sales
Computer skills
Phone etiquette
Hindi
Communication skills
Cosmetology

Full job description

Company: Derma Arts Clinic
Location: Greater Kailash-1, New Delhi
Experience: 2–3 Years
Preferred Background: Clinical / Healthcare / Dermatology / Aesthetic Industry

Job Overview

Derma Arts Clinic is looking for a confident and well-spoken Telecaller / Patient Coordinator with excellent communication and customer-handling skills. The candidate will be responsible for handling enquiries, speaking with prospective clients, managing follow-ups, and converting leads into appointments and clinic visits.

Candidates with experience in clinics, hospitals, dermatology, cosmetology, aesthetics, wellness, or healthcare will be preferred.

Key Responsibilities

Handle inbound and outbound calls professionally.
Communicate with clients clearly and confidently regarding their requirements and concerns.
Handle customer queries and provide accurate information about clinic services and treatments.
Maintain excellent customer handling and relationship-building skills.
Follow up with leads regularly through calls.
Book, confirm, reschedule, and manage appointments effectively.
Ensure maximum conversion of enquiries into confirmed appointments and clinic visits.
Follow up with clients who have not confirmed or have missed their appointments.
Handle customer objections and queries related to treatments, pricing, timings, and appointments.
Coordinate with doctors, counsellors, therapists, and the clinic team regarding appointments.
Maintain proper records of calls, leads, follow-ups, bookings, and client feedback.
Achieve assigned daily, weekly, and monthly callings.
Ensure a smooth and professional customer experience from the first call until the client's clinic visit.

Required Skills

Excellent verbal communication skills in Hindi and English.
Strong customer handling and interpersonal skills.
Confident and professional telephone etiquette.
Good convincing and objection-handling skills.
Strong follow-up and appointment-booking skills.
Ability to handle multiple clients and leads simultaneously.
Target-oriented and result-driven approach.
Good listening skills and the ability to understand customer needs.
Basic computer and CRM knowledge.
Clinical/healthcare experience will be an added advantage.

Candidate Profile

We are looking for someone who is presentable, confident, polite, energetic, and highly customer-oriented, with the ability to communicate effectively and turn enquiries into successful appointments and clinic visits.

Job Type: Full-time
Experience: 2–3 Years
Industry: Dermatology / Aesthetic / Healthcare

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

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Tele Caller Executive

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