Responsibilities & Key Deliverables
Define and execute enterprise digital transformation strategies aligned with business goals, customer needs, operating-model priorities, and measurable value.
Own the transformation roadmap across business processes, applications, data, integrations, cloud adoption, automation, and user experience.
Lead large, complex, multi-workstream programs from initiation and business case through planning, delivery, rollout, stabilization, and benefits realization.
Establish program governance, delivery cadence, decision forums, reporting standards, risk controls, quality gates, and escalation mechanisms.
Translate business objectives and pain points into clear requirements, process improvements, solution outcomes, priorities, and release roadmaps.
Lead discovery workshops, stakeholder interviews, process assessments, design-thinking sessions, and executive alignment meetings.
Challenge requirements constructively, identify process simplification opportunities, and ensure solutions are scalable, maintainable, and outcome-focused.
Define and embed best practices for program management, solution delivery, architecture governance, change control, documentation, testing, release management, and operational readiness.
Lead enterprise integration strategy across business applications, platforms, external partners, banks, suppliers, customers, and data services.
Oversee integration patterns and delivery for APIs, web services, event-driven interfaces, file-based exchanges, batch processes, master data, and secure data transmission.
Ensure integration initiatives address reliability, security, performance, monitoring, error handling, reconciliation, auditability, and supportability.
Coordinate business, product, architecture, engineering, security, data, operations, finance, procurement, and vendor teams to remove delivery blockers.
Manage program scope, schedule, budget, resources, dependencies, RAID logs, milestones, quality, and business acceptance.
Lead vendor and partner management, including selection support, statements of work, delivery performance, commercial governance, and issue resolution.
Drive organizational change, communications, training, adoption, and transition to business-as-usual operations.
Create executive-level status reports covering progress, value, risks, decisions, financials, dependencies, and corrective actions.
Build high-performing cross-functional teams, coach delivery leaders, and promote accountability, transparency, continuous improvement, and knowledge sharing.
Lead pre-sales, proposal development, solution shaping, client advisory, executive workshops, and transformation assessments when required.
Experience
15+ years of progressive experience in digital transformation, enterprise program management, technology consulting, solution delivery, or related leadership roles.
Demonstrated success leading complex, enterprise-scale transformation programs with multiple business units, regions, vendors, and technology workstreams.
Strong experience in requirements management, business process transformation, stakeholder alignment, delivery governance, and executive reporting.
Proven ability to lead integration programs across enterprise applications, cloud platforms, third-party systems, and external business partners.
Experience defining target states, roadmaps, business cases, operating models, implementation approaches, and measurable benefits.
Strong understanding of software delivery lifecycles, enterprise architecture, APIs, data flows, cloud adoption, testing, release management, and production operations.
Experience managing budgets, schedules, resources, risks, dependencies, vendors, contracts, and senior-level escalations.
Excellent facilitation, communication, negotiation, presentation, documentation, and decision-making skills.
Ability to work effectively across business, technology, security, data, operations, finance, procurement, and vendor organizations.
Industry Preferred
Qualifications
Experience with Cloud Technologies, SAP S/4 HANA, SAP BTP, SuccessFactors, or other major enterprise platforms.
Experience in procurement, supply chain, finance, HR, manufacturing, automotive, logistics, retail, or other complex operating environments.
Enterprise architecture, cloud, integration, process excellence, change management, or IT service management certification.
Experience leading global rollouts, shared services, managed services, platform modernization, or post-merger transformation programs.
General Requirements
Program Management & Governance
Set up program structures, workstreams, roles, responsibilities, governance forums, and decision rights.
Apply structured methods for planning, estimation, dependency management, risk management, issue resolution, quality assurance, and benefits tracking.
Define delivery metrics and dashboards for schedule, scope, cost, quality, risk, adoption, and business outcomes.
Manage phased releases, pilots, global rollouts, cutover planning, hypercare, stabilization, and post-implementation reviews.
Maintain transparent communication with executive sponsors and provide timely recommendations on trade-offs and corrective action.
Institutionalize lessons learned, reusable playbooks, delivery standards, and continuous improvement across the transformation portfolio.
Enterprise Integration Leadership
Define integration principles, reference architectures, interface standards, ownership models, and lifecycle practices.
Guide integration of ERP, CRM, HR, procurement, finance, logistics, customer, supplier, and third-party platforms.
Oversee API-led, service-oriented, event-driven, and file-based integration approaches according to business and technical needs.
Ensure interfaces are documented, tested, monitored, reconciled, secured, and operationally supported.
Coordinate data ownership, master-data dependencies, data quality, migration interfaces, and reporting requirements.
Guide modernization of legacy interfaces and reduce duplication, manual workarounds, point-to-point complexity, and operational risk.
Digital Transformation Best Practices
Promote business-outcome-led transformation rather than technology-led implementation.
Use standard processes, reusable capabilities, product thinking, and incremental delivery wherever practical.
Embed security, privacy, compliance, resilience, accessibility, and operational readiness into transformation planning.
Use data and transparent metrics to assess adoption, value realization, process efficiency, service quality, and customer experience.
Balance speed, cost, risk, technical debt, and long-term maintainability when making transformation decisions.
Establish clear ownership across business and technology teams for requirements, processes, data, integrations, controls, and operations.
Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
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