Noida, Uttar Pradesh Integration lead Jobs – 977 Open Jobs Today

Customer Support Manager
MyOperator —Noida, Uttar Pradesh
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- CRM software
- Salesforce
- English
Quick apply
12d
Lead Consultant, Salesforce Integration Developer (FSL)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Technical Project Manager
Veersa Technologies —Noida, Uttar Pradesh
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Analysis skills
- Project management
- Organizational skills
- Health insurance
- Paid time off
Quick apply
Senior Project Manager/Programme Manager
Solutionara Private Limited —Noida, Uttar Pradesh
- ₹15,00,000 - ₹24,00,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Project management
- Paid time off
- Cell phone reimbursement
Quick apply
Technical Lead - Integration-Integration
Bristlecone —Noida, Uttar Pradesh
- AI
Technical Team Lead
Solutionara —Noida, Uttar Pradesh
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Product Manager
AppSquadz Software Pvt. Ltd —Noida, Uttar Pradesh
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Analysis skills
- Product management
- APIs
- Paid time off
- Paid sick time
Quick apply
3d
Service Delivery Manager - F&A - AP 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Oracle
- English
- Microsoft Office
Quick apply
13d
Finance Manager - Finance & Controlling
Sunshine Workforce Solutions —Noida, Uttar Pradesh
- ₹35,00,000 - ₹40,00,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Analysis skills
Quick apply
Lead Consultant- AI Prompt Engineer
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- English
- Master's degree
Quick apply
Lead Analytics Consultant
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- SQL
- AI
- Leadership
12d
Associate Project Manager - Noida
Physicswallah —Noida, Uttar Pradesh
Principal
Schiller School —Ghaziabad, Uttar Pradesh
- From ₹80,000 a month
- Full-time
- Public speaking
- Master's degree
- Education
Quick apply
Employee Relations Lead
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Conflict management
Quick apply
7d
Program Manager (f/m/d)
Thales —Noida, Uttar Pradesh
- Full-time
- Computer Science
- PMP
- Engineering
Operations Manager
DJ Interactive Labs Pvt. Ltd —Noida, Uttar Pradesh
- ₹30,000.00 - ₹58,584.15 a month
- Full-time
- Project management
- In-person
- Marketing
Quick apply
Lead Salesforce Architect
Motlay Innovation Pvt Ltd —Noida, Uttar Pradesh
- ₹40,00,000 - ₹50,00,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- DevOps
Quick apply
Assistant Vice President – Generative AI Delivery Leader
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Technical Lead-Integration BA
BirlaSoft —Noida, Uttar Pradesh
- Bachelor's degree
Tender Manager
Tech2globe web Solutions LLP —Noida, Uttar Pradesh
- ₹60,000 - ₹65,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply

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Customer Support Manager

MyOperator -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹6,00,000 - ₹9,00,000 a year
12 days ago

Benefits

Provident Fund

Qualifications

CRM software
Salesforce
English
Technical support
IVR
Zendesk
REST
Macros
B2B
APIs
Customer support
HubSpot
SaaS
AI
Leadership
Communication skills

Full job description

About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview
We are looking for a Team Lead – Customer Support to lead a team of 6–12 Customer Support Executives responsible for delivering exceptional customer experiences and resolving technical and platform-related issues.
In this role, you will oversee support operations, SLA performance, escalation management, and team development, while working closely with Product, Engineering, and Operations teams to ensure fast and effective issue resolution.
The ideal candidate brings experience in B2B SaaS customer support environments, particularly in communication platforms, API-based products, or cloud software solutions.

Key Responsibilities
1. Team Leadership & Development

Lead, mentor, and manage a team of 6–12 customer support agents
Conduct regular coaching sessions, performance reviews, and skill development programs
Drive improvements in CSAT, resolution quality, and agent productivity
Foster a customer-first culture within the team

2. Support Operations & SLA Management

Oversee daily support operations across email, chat, and call channels
Ensure adherence to key service metrics including:
First Response Time (FRT)
Average Resolution Time
Ticket Backlog
Escalation Rate
Optimize ticket prioritization, routing, and workload distribution

3. Escalation & Incident Management

Act as the primary escalation point for complex or high-priority issues
Coordinate with Engineering and Product teams to resolve platform issues quickly
Ensure clear and proactive communication with customers during service disruptions

4. Technical Troubleshooting
Support the team in diagnosing and resolving issues related to:

API integrations
Webhook failures
WhatsApp Business API workflows
IVR and call routing configurations

This includes:

Reviewing API logs and webhook logs
Identifying integration or configuration issues
Coordinating technical fixes with internal teams

5. Support Process Optimization

Implement automation through macros, triggers, and AI chatbots to improve support efficiency
Improve ticket deflection through knowledge base optimization
Identify recurring customer issues and recommend product or workflow improvements

6. Reporting & Performance Tracking
Monitor and report key support metrics including:

CSAT (Customer Satisfaction Score)
First Response Time
Average Resolution Time
Ticket Backlog
Escalation Rate

7. Prepare weekly and monthly performance reports with actionable insights.

Requirements

3–6 years of experience in Customer Support or Technical Support
1–2 years experience managing a support team
Experience supporting B2B SaaS products
Hands-on experience with ticketing tools, such as:
Freshdesk
Zendesk
Zoho Desk

Experience using CRM systems, such as:

Salesforce
HubSpot
Zoho CRM
Preferred Technical Skills

Candidates with experience in the following areas will have an advantage:

REST API integrations
Webhook troubleshooting
CPaaS platforms
WhatsApp Business API
IVR / call routing systems
Customer support automation tools

Language Requirements

Strong Business English communication skills (written and verbal)
Ability to clearly explain technical issues and resolutions to customers

Success Metrics (First 6–12 Months)

Maintain CSAT above 90%
Maintain SLA adherence above 95%
Reduce average resolution time by 15–20%
Reduce ticket backlog through automation and knowledge base improvements
Improve team productivity and technical capability

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

integration lead jobs in noida, uttar pradesh

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