Pune Maharashtra Itsm analyst Jobs – 61 Open Jobs Today

Lead Analyst - Site IT Support
Eaton —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
8d
Operation Analyst - Network Services for Bhosari, Pune
Oerlikon Balzers Coating India Pvt Ltd —Pune, Maharashtra
- ₹10,00,000 - ₹13,00,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
ServiceNow IT Service Management (ITSM)
Heaven Nova Talent Solutions —Pune, Maharashtra
- ₹4,30,133.83 - ₹14,78,072.99 a year
- Full-time
- Computer Science
- Software troubleshooting
- Human resources
- Paid sick time
Quick apply
Analyst II – IAM User Access Review
Cencora —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Analyst Workload IT
Medline Industries —Pune, Maharashtra
- Weekend availability
- Computer Science
- Software troubleshooting
- Windows
- Paid time off
4d
Associate Service Desk Analyst
HealthEdge —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Windows
2d
Sr Technical Problem Management Analyst
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Leadership
- Communication skills
Production Support - Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- DevOps
Quick apply
SERVICENOW DEVELOPMENT_Technical Consultant
Fujitsu —Pune, Maharashtra
- Computer Science
- Databases
- Analysis skills
7d
Sr Technical Problem Management Analyst
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Leadership
- Communication skills
Production Support - Senior Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- DevOps
Quick apply
ServiceNow Business Analyst
ESP Global Services Limited —Pune, Maharashtra
- Remote
- Computer Science
- Bachelor's degree
- In-person
Quick apply
Analyst III - ERP IT Solutions
Cencora —Pune, Maharashtra
- Full-time
- Computer Science
- Sales
- Salesforce
ITSM ADMINISTRATOR
ITC WORLDWIDE —Pune, Maharashtra
- Full-time
- Azure
- B.Sc
- DevOps
Quick apply
Service Desk Analyst
Nihilent —Pune, Maharashtra
- Microsoft Outlook
- Microsoft Office
- Training & development
Data Integration Analyst
SAS —Pune, Maharashtra
- Azure
- Oracle
- Computer Science
AI Business Systems Analyst
QAD —Pune, Maharashtra
- Full-time
- CRM software
- Computer Science
- Salesforce
- Health insurance
Senior Business Analyst
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Presentation skills
Project Manager - ServiceNow / Business Analyst
Hadron GBS Pvt Ltd —Baner, Pune, Maharashtra
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- PMP
- Analysis skills
- Project management
- Health insurance
Quick apply

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Lead Analyst - Site IT Support

Eaton -
Pune, Maharashtra

Apply Now

Job details

8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Customer service
IT service management
Windows
Microsoft Office
Information security
Project management
Bachelor's degree
Computer networking
SharePoint
Agile
Communication skills

Full job description

What you’ll do:

The primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with no supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads global improvement initiatives.

Tools/Technology
Deployment, configuration, and support of hardware client operating systems, and productivity software for end users.
Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Assist with support of site-based IT systems.
Participate in trouble-shooting and resolution of larger IT issues.
Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
Responsible for efforts related to root cause analysis and problem management as needed.
Provide input on IT process to support the manufacturing equipment.
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
Participate in internal audits related to IT processes, procedures, software, and systems.
Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

People
Assist IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
Ability to assist a technical team with no supervision.
Ability to provide a level of support and guidance on escalated or complex issues to the technical team. Seen as 'go to' person. "

Qualifications:

Bachelor's degree from an accredited institution.
7+ years of relevant IT service delivery experience.
Years and experience required in role: 7+ years of experience.
Overall 7-10 years of work experience.

Skills:

Advanced knowledge of MS Windows Operating Systems
Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization, Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
White glove treatment / Executive level support
Mentoring of Analysts
Instructional guidance for Customers
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

Apply Now

Refine Your Search

itsm analyst jobs in pune maharashtra

Lead Analyst - Site IT Support

Operation Analyst - Network Services for Bhosari, Pune

ServiceNow IT Service Management (ITSM)

Analyst II – IAM User Access Review

Analyst Workload IT

Associate Service Desk Analyst

Senior Specialist, Production Services Application Support Analyst

Sr Technical Problem Management Analyst

Production Support - Analyst

SERVICENOW DEVELOPMENT_Technical Consultant

Sr Technical Problem Management Analyst

Production Support - Senior Analyst

ServiceNow Business Analyst

Analyst III - ERP IT Solutions

ITSM ADMINISTRATOR

Service Desk Analyst

Data Integration Analyst

AI Business Systems Analyst

Senior Business Analyst

Project Manager - ServiceNow / Business Analyst

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