Remote Customer care specialist Jobs – 27 Open Jobs Today

Customer Success & Relationship Specialist - Full Time
Lief —Remote
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- English
- Communication skills
- Flexible schedule
Claims - Associate
Wellcove —Remote
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
Customer Success & Support Specialist
Codvo.ai —Remote
- Full-time
- Remote
- Sales
- AI
- Communication skills
Business Development Associate - Healthcare USA
sanovex.health —Remote
- ₹11,587.04 - ₹40,000.00 a month
- Full-time
- Remote
- Marketing
- Customer service
- Business development
- Work from home
Quick apply
3d
Telehealth Sales & Care Navigation Intern
MyDocsy Advanced Care —Remote
- ₹5,000 - ₹10,000 a month
- Remote
- Sales
- Bachelor's degree
- AI
- Work from home
Quick apply
12d
Senior Mortgage Support Analyst
Ocrolus —Remote
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Office
- SQL
12d
Customer Success Specialist Intern / Fresher
Sociali LLC —Remote
- ₹5,000 - ₹15,000 a month
- Remote
- Customer service
- No experience needed
- Bachelor's degree
Quick apply
Data Specialist
YipitData (Alternative) —Remote
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Data QA Specialist
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Director, Product Management - App Marketplace (Partnerships)
HighLevel —Remote
- Remote
- Computer Science
- Finance
- Business development
12d
Data QA Associate
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Data Specialist
YipitData —Remote
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Senior Consultant - Veeva Safety Project Management
Veeva Systems —Remote
- Full-time
- Remote
- Computer Science
- PMP
- English
- Health insurance
- Work from home
Data QA Associate (Finance)
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Technical Sales Engineer - South East Hungary
Kennametal —Remote
- English
- Microsoft Office
- Master's degree
Senior Software Engineer
YipitData (Alternative) —Remote
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off
Sr. Backend Engineer
YipitData —Remote
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off
Senior Software Engineer
YipitData —Remote
- Remote
- Azure
- Computer Science
- ERP systems
- Paid time off

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Customer Success & Relationship Specialist - Full Time

Lief -
Remote

Apply Now

Job details

Full-time
₹6,00,000 - ₹8,00,000 a year

Benefits

Flexible schedule

Qualifications

Software troubleshooting
English
Zendesk
Customer support
SaaS
Communication skills

Full job description

Who are we

Lief is a fast-growing B2B SaaS company revolutionizing the supported accommodation and care home industry. With a commitment to creating real-world impact, we deliver innovative solutions that empower thousands of care workers every day.

What are we looking for?

As a Customer Success & Relationship Specialist, you will play a key role in ensuring that our clients are fully supported and derive maximum value from our platform. You will assist with onboarding, respond to customer inquiries, troubleshoot issues, and provide solutions to improve the overall customer experience. This is a remote role based in India, offering flexibility and the chance to be a part of a dynamic, global team.

What will you be doing?

If you’re successfully hired for this role, you will be taking up the following responsibilities among others:

Customer Support (Day-to-Day)

Act as the first point of contact for customers, handling customer inquiries, troubleshooting issues, and providing timely resolutions via email, chat, or phone.
Guide customers through onboarding by providing training, assisting with setup, and answering any questions related to the platform.
Diagnose technical issues and collaborate with internal teams to provide solutions.
Follow up with customers to ensure customer satisfaction and ensure their questions or issues are fully resolved.
Escalate critical issues to senior team members or product teams, as needed, and track the resolution process.

Customer Success (Proactive Support)

Help customers make the most of the platform by identifying opportunities for product adoption and upsell or cross-sell as appropriate.
Regularly check in with customers to ensure their needs are being met and help them achieve their desired outcomes using our platform.
Collect and document customer feedback to identify trends, common pain points, and opportunities for product improvement.
Collaborate with the Customer Success team to ensure seamless handoffs and smooth transitions for customers throughout their lifecycle.

Reporting & Documentation

Maintain accurate records of customer interactions and feedback in CRM systems
Track and report on customer satisfaction metrics, including response time, resolution time, and customer satisfaction ratings.
Document common customer issues and create help articles, FAQs, and other resources to empower customers to resolve issues independently.

What you’ll need to bring to the table?

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.
Experience working remotely and managing tasks effectively in a distributed team.
Strong communication skills, with the ability to articulate solutions clearly and professionally in both written and verbal forms.
Comfortable using CRM software and support platforms (e.g., Zoho).
Problem-solving abilities, with the ability to troubleshoot technical issues and provide timely resolutions.
Self-motivated and able to work independently in a remote environment.
Ability to prioritize tasks and manage multiple customer inquiries or issues simultaneously.
Strong interpersonal skills, with a focus on building customer relationships and ensuring their needs are met.
Fluent in English (both written and spoken).

Desired Qualifications

Familiarity with SaaS products and how they are used in business operations.
Experience in customer support tools such as Zendesk, Freshdesk, or Intercom.
Basic technical knowledge to assist with troubleshooting common software issues.
Experience in customer success is a plus, but not required.

What We Offer

Remote working with a flexible schedule, allowing you to balance work and life effectively.
A collaborative, inclusive team culture with opportunities for professional development.
The opportunity to work on a mission-driven product that improves the lives of thousands of care workers and young people.
Career growth potential within a growing company that values innovation and impact.

Compensation

INR 6-8 LPA
Perks: Health insurance, coworking space access, flexible hours, direct impact work

Experience

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.

Location

India (Remote)

Apply Now

Refine Your Search

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