Remote Guest service agent Jobs – 1 Open Jobs Today

Cruise Counselor / Cruise Booking Agents ( Travel Domain experience is must)
Avista Web Technologies —Remote
- Weekend availability
- Remote
- Bilingual
- Spanish
- Sales

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Cruise Counselor / Cruise Booking Agents ( Travel Domain experience is must)

Avista Web Technologies -
Remote

Apply Now

Job details

Full-time

Qualifications

Bilingual
Spanish
Sales
Call center experience
English
Microsoft Office
Sales
Bachelor's degree
Portuguese
Guest services
Hindi
Communication skills
Time management

Full job description

Mention your current salary,designation and experience in subject line. Interested candidate's should mail there resume in word or pdf format at the earliest to [email protected]

Key Skills

Bachelor’s degree

Detail-oriented, Project and task management, Time management

Sales and service experience in a service-oriented or contact center environment

Excellent interpersonal written and verbal communication skills.

Must have reliable laptop, internet connection and smartphone

Have a positive attitude and work well with others

Problem solver, self-motivated, leadership & strong presentation skills.

As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base

Excellent active listening skills in order to build rapport with customers

Ability to relate and respond to the guests concerns and desires

Must be able to work with Microsoft office apps & create reports & presentations,Navigate between multiple and concurrent computer application.

Ability to effectively use designated software to manage their book of business

Be a motivated self-sta

Experience

3-8 years

Responsibilities

Cruise Booking Agents assist guest by creating a personalized vacation experience

Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center

Book and confirm Cruise reservations by providing comprehensive information about the Cruises

Engage with Guest by addressing needs, answering questions, giving directions and other information

Create and modify reservations

Assist Guest with managing their accounts, and providing appropriate solutions to concerns

Provide Guest Service when problems arise and help find solutions with bookings.

Develop business relationships with Guest and to provide excellent service to our Guests.

Maintain expected productivity including inbound reservations

Passion and knowledge of Cruise Sailings and Ships

Complete all required Company trainings and compliance courses as assigned

Flexible with work schedule, including overtime, weekends, and holidays

Document timely and accurate information about client’s interactions

Effectively finalize reservations through our preferred cruise line partners

Sell consultatively and make recommendations to prospects and clients

Meet monthly revenue & metric goals

Adhere to company policies, procedures, and business ethics codes

Communicate with customers to maintain relationships and provide excellent customer service

Participate in weekly meetings providing insight and findings

Job Description

Position Type: Full-time

Compensation: Paid

Bilingual: Yes, Must: English, Optional: Spanish, Portuguese, Hindi

Location: Remote to start, onsite at later stage

Apply Now

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