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Manager/Senior Manager-Medical Information

Soterius
Remote

Apply Now

Job details

Full-time
7 days ago

Qualifications

Databases
Pharmacy
Leadership

Full job description

Why this role exists

We are seeking a Manager, Medical Information to support the delivery and continued development of our Medical Information services. This role will be responsible for overseeing sponsor accounts, ensuring high-quality and compliant MI operations, and contributing to process and team development within a growing organisation.

The position offers the opportunity to work closely with leadership, cross-functional teams, and clients, while helping shape scalable and efficient ways of working across the MI function.

Why this matters for you

This role is ideal for someone looking to take on broad operational responsibility and contribute beyond day-to-day delivery.

In this role, you will:

Manage sponsor accounts with end-to-end oversight of Medical Information activities
Support team growth, capability building, and operational excellence
Contribute to process improvements, SOP development, and technology-enabled solutions
Partner with internal stakeholders during program planning and business discussions
Apply your Pharmacovigilance (PV) experience to support effective collaboration across MI and PV activities

While the title is Manager, the role offers significant exposure to client engagement, operational strategy, and functional development within a dynamic and evolving environment.

What you will own

Service delivery and client ownership

Lead end-to-end MI delivery for assigned sponsor clients, ensuring adherence to contractual SLAs, applicable regulations, and global guidance
Act as the primary point of accountability for quality, timelines, and compliance across your portfolio
Handle and oversee medical enquiries from HCPs, patients, consumers, and other stakeholders across phone, email, and other channels, including non-IST coverage where required
Own quality control of MI responses, escalations, and adverse event and product complaint handoffs to PV and Quality

Function building and team leadership

Line-manage a small team today, with a clear mandate to grow and shape it as the function scales
Recruit, onboard, coach, and develop MI Associates and Specialists
Identify skill gaps, design training plans, and raise the technical and scientific bar of the team
Manage workload distribution and flag risks to leadership before they become quality or delivery issues

Content, systems, and continuous improvement

Author and review SOPs, work instructions, and controlled documents for the MI function
Lead development and lifecycle management of Standard Response Documents, FAQs, and global content libraries
Own MI project setup, database configuration, validation, and onboarding for new client engagements
Contribute to how we use technology, automation, and AI to make MI delivery faster and better, without compromising scientific rigour

Compliance, audits, and stakeholder engagement

Represent the MI function during sponsor audits, regulatory inspections, and internal quality reviews
Maintain a clean compliance posture across documentation, training, and CAPA
Partner with PV, Quality, Regulatory,

What we are looking for

Experience

10+ years in life sciences, with demonstrable depth in Medical Information, Pharmacovigilance, or a combination of both
Prior MI management or MI team-lead exposure in a CRO, pharma, or biotech setting
Track record of managing client relationships, SLAs, and audit readiness, ideally across multiple sponsors or therapy areas
Experience handling medical enquiries across global markets and time zones

Skills and qualifications

Life sciences or pharmacy degree; PharmD, M Pharm, or equivalent advanced qualification preferred
Strong working knowledge of MI and PV regulations, ICH guidelines, and global pharmacovigilance frameworks
Comfortable authoring SOPs and controlled documentation
Hands-on familiarity with MI databases and content management systems

How you operate

You take ownership and do not wait to be told what to escalate
You hold a quality bar without becoming a bottleneck
You can coach a junior associate one hour and brief a sponsor lead the next
You are curious about where the function is going, not just how it runs today

What we offer

A clear and visible career path. This role is set up to grow into Senior Manager and beyond as the function expands
Direct exposure to leadership, clients, and the commercial side of the business
The chance to build a team rather than maintain one
Competitive compensation, with structured performance reviews and growth planning
Flexibility on working arrangements where the role permits

Apply Now

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