Remote Public relations manager Jobs – 10 Open Jobs Today

Customer Relations Senior Specialist (B2C)
Rosotravel —Remote
- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Paid time off
- Work from home
Quick apply
7d
PR & BUSINESS MANAGER
Moris Media —Remote
- ₹50,000 - ₹60,000 a month
- Full-time
- Remote
- Sales
- English
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Brand Communication Manager
Measure Marketing Results Inc. —Remote
- Full-time
- Remote
- Project management
- AI
- Communication skills
Quick apply
Marketing Manager
Team We 3 —Remote
- ₹32,000 - ₹45,000 a month
- Full-time
- Remote
- Master's degree
- Analysis skills
- Project management
Quick apply
Influencer Talent & Growth Manager
Nexus Creator Agency —Remote
- ₹25,000 - ₹30,000 a month
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Flexible schedule
Quick apply
5d
Performance Marketing Manager (Remote)
KKBC —Remote
- ₹65,000 - ₹72,000 a month
- Full-time
- Remote
- Project management
- Bachelor's degree
- Agile
Quick apply
4d
Research Fellow
Good Business Lab —Remote
- Remote
- Doctoral degree
- Research
- Project management
- Health insurance
Quick apply
Strategic Sales & Partnership Manager
Klizer Inc —Remote
- From ₹3,38,252.85 a year
- Remote
- Sales
- Business development
- Computer networking
- Flexible schedule
Quick apply
10d
Social Media Marketing Intern
NextGen Champions Academy —Remote
- ₹8,086.00 - ₹22,673.87 a month
- Part-time
- Remote
- Marketing
- Social media management
- Bachelor's degree
- Work from home
Quick apply
7d

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Customer Relations Senior Specialist (B2C)

Rosotravel -
Remote

Quick apply

Job details

Full-time
7 days ago

Benefits

Paid time off
Work from home

Qualifications

CRM software
Customer service
English
E-Commerce
Project management
Quality control
Mentoring
Direct sales
Communication skills
Analytics

Full job description

Rosotravel – We create outstanding memories!

Can you maintain a 97% customer satisfaction rate across 100+ cities worldwide?

Honestly, it’s tough because you can’t predict everything in travel. A local driver gets stuck in traffic, sudden roadworks block the meeting point and guests can't find their guide – it happens. We don't need someone who panics or waits for permission to act. We need someone who just stays calm, makes a quick decision, and fixes the issue on the spot.

About us:

Since 2017, we have been creating outstanding memories for travelers worldwide. Our footprint spans Europe, the Americas, Asia, Australia, and Africa, with a strong network of local partners. Having welcomed over 400,000 clients, we know that success lies in the details. We operate 100% remotely, valuing expertise over presence.

Role Overview:

As our Senior Specialist, Customer Relations, you won't just be following a manual – you’ll be helping us write it. You will take real ownership of the entire guest journey across 100+ cities worldwide, ensuring everything runs beautifully from the moment a tour is booked until the traveler goes home with great memories.

Your Responsibilities:

Crisis Management: Independently handling the emergency support line and making autonomous, high-stakes decisions to safeguard customer experience.
CSAT Metrics: Actively monitoring customer satisfaction metrics and executing swift post-sales interventions to proactively prevent negative feedback.
Negotiations & Mediation: Directly resolving complex customer disputes and negotiating alternative solutions or compromises to ensure service delivery.
Vendor Relationship Management: Overseeing relations with key vendors and negotiating operational improvements, better availability, or exclusivity terms.
SOPs & Playbooks: Independently drafting, updating, and implementing standard operating procedures (SOPs) and tactical playbooks for Customer Service and claims.
Training & Onboarding: Co-designing onboarding frameworks and professional career pathways while training Junior staff on core operational standards and soft skills.
Analytics & Reporting & Optimization: Analyzing performance trends (CSAT and other CX metrics, claims, sales), delivering comprehensive data reports, and implementing actions to improve efficiency and service quality.
Project Management: Designing and managing internal projects from concept to execution, ensuring cross-functional alignment on product and pricing changes, coordinating shift workflows, distributing tasks to Junior team members, and maintaining strict quality control across all deliverables.

Required Skills and Experience:

At least 5 years of experience in B2C customer service operations – back-office and process-driven roles.
Experience working within companies and with clients across Europe and/or North America.
Experience working with external partners or vendors: Ability to coordinate with third-party suppliers, manage operational relationships, and negotiate practical solutions to ensure smooth service delivery.
Exceptional independence and priority management: Proven ability to manage your own workload, make quick, high-stakes decisions autonomously, and take full ownership of tasks.
Experience working with customer service KPIs and performance metrics (e.g. CSAT, claims, sales): Ability to monitor results, identify trends, and proactively implement improvements based on data.
Analytical thinking & problem-solving: Experience to move from identifying process bottlenecks or data trends to implementing end-to-end solutions/improvements.
Fluency in English (C1 level) in both spoken and written communication (essential for international client and partner relations).
Digital Toolbelt: Practical knowledge of Google Workspace and project management tools (e.g., ClickUp).
Excellent communication and mentoring skills: Ability to share knowledge, train others, or create onboarding materials.
Resilience and composure: Ability to work efficiently under time pressure and handle crisis situations smoothly.

Nice to have:

Experience in e-commerce (across both services and retail), with direct exposure to B2C customer operations.
Experience in the travel and tourism industry, with a solid understanding of customer needs, booking processes, and day-to-day operations within the sector.
Hands-on experience with CRM systems (e.g., Zoho).

Availability and tools:

Fast and stable internet connection and reliable equipment for remote work.
Availability to work shifts between 8:00 AM– 4:00 PM and 10:00 AM–6:00 PM CET/CEST, including two weekends per month and public holidays.
Own mobile phone with a SIM card; costs will be reimbursed with the first monthly salary payment.

We offer:

Remote work,
Yearly performance-based bonus,
Paid time off (20 vacation days per calendar year),
Professional development in a rapidly growing company.

Recruitment process:

Meeting with HR
Live Recruitment Assignment
Meeting with the Manager

Benefits:

Paid time off
Work from home

Application Question(s):

What are your salary expectations (INR/month)?

Experience:

Customer service (B2C): 5 years (Required)
travel: 1 year (Preferred)
within companies/with clients across Europe or North America: 1 year (Required)

Work Location: Remote

Quick apply

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public relations manager jobs in remote

Customer Relations Senior Specialist (B2C)

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