Sholinganallur Chennai Tamil Nadu Center manager Jobs – 530 Open Jobs Today

Customer Support Manager
Axel Partners —Chennai, Tamil Nadu
- ₹25,00,000 - ₹45,00,000 a year
- Full-time
- Administrative experience
- Mentoring
- In-person
Quick apply
13d
Center Head/ Center Manager
Klay - Founding Years Learning Solution —Perungudi, Chennai, Tamil Nadu
- ₹40,000 - ₹65,000 a month
- Full-time
- Customer service
- Microsoft Office
- Master's degree
- Health insurance
- Paid sick time
Quick apply
Center Manager
GLOW SKIN BEAUTY WELLNESS —Chennai, Tamil Nadu
- ₹40,000 - ₹70,000 a month
- Full-time
- Sales
- English
- In-person
- Health insurance
Quick apply
Store Manager
VETIC —Chennai, Tamil Nadu
- ₹20,033.82 - ₹50,617.82 a month
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Assistant Manager
Prodapt —Chennai, Tamil Nadu
- Remote
- CRM software
- Management
- Supervising experience
Customer Support Manager/Team Lead
Wedtree eStore Private Limited —Guindy Industrial Estate, Chennai, Tamil Nadu
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health insurance
- Food provided
Quick apply
Senior Admin Manager
Green valley kriyaalaya —Pallavaram, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Paid time off
- Flexible schedule
Quick apply
6d
Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Operations Manager, Amazon
ASSPL - Karnataka - B56 —Chennai, Tamil Nadu
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Center Manager ( Day care)
Tot Learning —Sholinganallur, Chennai, Tamil Nadu
- ₹25,000 - ₹45,000 a month
- Full-time
- In-person
Quick apply
1d
Service Delivery Manager
Digitalxc.com —Chennai, Tamil Nadu
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Project management
- Communication skills
- Flexible schedule
Quick apply
Operations / Senior Operations Manager, Amazon
ASSPL - Haryana - C77 —Chennai, Tamil Nadu
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Customer Support Manager - B2C Saas, Fintech (India, Chennai)
GoCharting —Sholinganallur, Chennai, Tamil Nadu
- Full-time
- AI
Quick apply
Center Manager / Center Head
Image Creative Education —Chennai, Tamil Nadu
- English
- Master's degree
- Bachelor's degree
Senior Customer Success Partner
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
Branch Manager
Minus clinic —Chennai, Tamil Nadu
- ₹45,000 - ₹55,000 a month
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Success Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
Denials Specialist
Ventra Health, Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
13d
Sr. Manager Service Delivery
Liquidity Services, Inc. —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Location Head
Sama.ai —Chennai, Tamil Nadu
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Bachelor's degree
- Computer networking
Quick apply

I want to receive the latest job alerts for center manager in sholinganallur chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

center manager jobs near sholinganallur chennai tamil nadu

Center Manager jobs in Chennai, Tamil Nadu

Senior Service Delivery Manager jobs in Chennai, Tamil Nadu

Customer Care Manager jobs in Chennai, Tamil Nadu

Store Manager jobs in Chennai, Tamil Nadu

Branch Manager jobs in Chennai, Tamil Nadu

Center Manager jobs in Sholinganallur, Chennai, Tamil Nadu

Customer Success Manager jobs in Chennai, Tamil Nadu

Customer Success Specialist jobs in Chennai, Tamil Nadu

Operations Manager jobs in Chennai, Tamil Nadu

Service Delivery Manager jobs in Chennai, Tamil Nadu

Center Manager jobs in Bhayandar, Mumbai, Maharashtra

Call Center jobs in Uttam Nagar, Delhi, Delhi

Zomato, Call Center jobs in Noida, Uttar Pradesh

Call Center jobs in Mumbai, Maharashtra

Airtel, Call Center jobs in Bengaluru, Karnataka

Center Manager jobs in Noida, Uttar Pradesh

Center Manager jobs in Barsat, Kolkata, West Bengal

Center Manager jobs in Cbd Belapur, Navi Mumbai, Maharashtra

Customer Care Manager jobs in Kochi, Kerala

Customer Care Manager jobs in Pitampura, Delhi, Delhi

Customer Support Manager

Axel Partners
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹25,00,000 - ₹45,00,000 a year
13 days ago

Qualifications

Administrative experience
Mentoring
Macros
Direct sales
Customer support
Communication skills

Full job description

We are looking for a Customer Support Manager to lead and scale customer support operations for a global customer base.

This is a hands-on leadership role where you will combine direct customer support ownership with team management and operational improvement. You will handle complex customer issues, coach support team members, improve support workflows, and build processes that ensure customers receive fast, accurate, and consistent assistance.

The ideal candidate has experience managing customer support for international users, understands the expectations of a technical product audience, and can create a strong customer-first support culture. You will play a key role in improving customer satisfaction, strengthening support operations, and turning customer feedback into actionable product improvements.

You will work closely with Product, Engineering, Community, and Operations teams to resolve customer challenges, improve internal processes, and build a support function that can scale with business growth.

Key Responsibilities

Manage daily customer support operations and ensure timely, accurate, and high-quality responses across all support channels.
Act as a player-coach by handling complex and priority customer cases while leading and supporting the support team.
Mentor, train, and coach support team members to improve communication quality, troubleshooting skills, and customer handling.
Own support operations within Intercom, including inbox management, workflows, ticket routing, automation, reporting, and team processes.
Manage and optimize Intercom features such as Fin AI, Help Center content, knowledge resources, and automated workflows.
Define and maintain customer support quality standards, ensuring responses are clear, accurate, empathetic, and consistent.
Conduct regular quality reviews, provide feedback, and create improvement plans to maintain a high service standard.
Track and improve key support metrics, including response time, resolution time, SLA performance, CSAT, ticket trends, and customer satisfaction.
Analyze customer feedback from support conversations, reviews, and community channels to identify recurring issues and improvement opportunities.
Collaborate with Product and Engineering teams to communicate customer pain points and help drive product enhancements.
Build scalable support processes, including documentation, escalation paths, onboarding materials, and operational playbooks.
Support global customer coverage by improving workflows and processes across different regions and time zones.

Required Qualifications

Proven experience managing customer support operations using Intercom.
Hands-on experience with Intercom Inbox, workflows, Fin AI, Help Center, automation, and reporting.
Experience supporting customers across international markets or managing a global customer base.
Strong background in B2C customer support, especially for technical products or online platforms.
Experience leading, mentoring, and developing customer support teams.
Excellent written communication skills with a strong focus on clarity, accuracy, and customer empathy.
Experience managing support operations using performance metrics such as SLA adherence, CSAT, response times, and resolution rates.
Strong problem-solving skills with the ability to investigate issues and coordinate with internal teams.
Ability to work independently, prioritize effectively, and manage multiple customer experience initiatives.
Willingness to work on-site from the Chennai office.

Preferred Qualifications

Experience supporting fintech, trading, financial services, SaaS, or other technology-focused products.
Experience managing multi-channel support operations across email, in-app chat, WhatsApp Business, and social channels.
Experience building knowledge bases, customer education resources, macros, and self-service support systems.
Familiarity with customer reputation management platforms, app store reviews, or customer feedback programs.
Experience improving customer satisfaction scores, online reviews, or support quality metrics.
Experience scaling support teams and processes in a fast-growing organization.

Pay: ₹2,500,000.00 - ₹4,500,000.00 per year

Application Question(s):

How many years of experience do you have working with Intercom in a production environment? (Please specify your experience with Inbox, Workflows, Fin AI/Resolution Bot, Help Center, and Reporting)
How many years of experience do you have working in customer support for an international/multinational company serving a global customer base? (Please specify the company type and customer region)
How many years of experience do you have managing and coaching customer support teams while also handling complex customer issues directly? (Please describe your player-coach experience)
How many years of experience do you have in international B2C customer support environments? (Please specify the support volume, channels, and customer regions handled)
How many years of experience do you have managing support quality, SLA metrics, response/resolution targets, and CSAT improvements? (Please provide examples)
Are you willing to work in-person from the Chennai office? (Please specify your current location and availability/relocation timeline)
Are you available for a Zoom interview? (Please specify your availability and preferred time slots)
What is your current annual compensation? (Please specify your current CTC/salary and currency)
What are your expected annual compensation expectations? (Please specify your expected CTC/salary and currency)
What is your notice period or earliest possible joining date? (Please specify your availability)

Work Location: In person

Quick apply

Refine Your Search

center manager jobs in sholinganallur chennai tamil nadu

Customer Support Manager

Center Head/ Center Manager

Center Manager

Store Manager

Assistant Manager

Customer Support Manager/Team Lead

Senior Admin Manager

Manager - Customer Support

Operations Manager, Amazon

Center Manager ( Day care)

Service Delivery Manager

Operations / Senior Operations Manager, Amazon

Customer Support Manager - B2C Saas, Fintech (India, Chennai)

Center Manager / Center Head

Senior Customer Success Partner

Branch Manager

Customer Success Specialist

Denials Specialist

Sr. Manager Service Delivery

Location Head

I want to receive the latest job alerts for center manager in sholinganallur chennai tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected