Sholinganallur Chennai Tamil Nadu Customer care specialist Jobs – 40 Open Jobs Today

Sr. Training Specialist
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
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Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
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- English
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- Master's degree
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Optum —Chennai, Tamil Nadu
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Strategic Account Manager - Critical Care (Coimbatore)
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Nursing
- ICU experience
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Authorization Specialist / Head – U.S. Medical Billing
All Care Therapies —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
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CXO - End User Support - Services Specialist, IT Services- Chennai
Deloitte —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Strategic Account Manager - Critical Care (Cochin)
Fresenius Medical Care —Chennai, Tamil Nadu
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- Nursing
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Senior Data Specialist
Caterpillar —Chennai, Tamil Nadu
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Business Development Executive (BDE)
PREMIER HEALTH CENTER —Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
- Flexible schedule
Quick apply
13d
Human Resources Operations Specialist
Appian Corporation —Chennai, Tamil Nadu
- Customer service
- Master's degree
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- Health insurance
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7d
Correspondence Specialist – Revenue Cycle
SolvEdge —Chennai, Tamil Nadu
- Email
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Senior Technical Support Specialist
Equativ —Chennai, Tamil Nadu
- Hybrid work
- Customer service
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9d
Team Leader – Revenue Cycle Management (Hospital Billing)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
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AR Analyst – Hospital Billing (Day shift)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- EMR systems
- Health insurance
Product Sales Specialist(B2B medical Device)
Rudhra —Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Flexible schedule
Quick apply
9d
Clinical Application Specialist (Chennai)
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Analysis skills
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People Operations Specialist- Senior II
FedEx AMEA —Chennai, Tamil Nadu
- Full-time
- English
- Presentation skills
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1d

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Sr. Training Specialist

Caterpillar -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Call centre
Salesforce
English
Microsoft Dynamics 365
Bachelor's degree
Classroom experience
Customer support
Communication skills

Full job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience. Will lead training efforts for our Cat Customer Support team and will partner with 3rd party global contact centers in leading new program startups and ongoing operations. Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.

JOB DUTIES:

Develop training materials, knowledge articles, and course content.
Identifies training needs, provide guidance and expertise, and overall training strategy.
Supports Caterpillar’s Contact Center training lead and will liaison with 3rd party training resources to ensure compliance with Caterpillar training standards.
Deploys a wide variety of training methods.
Creates an effective Customer Experience foundation training internally as well as through all 3rd party supplier operations globally.
Resolves any specific problems and tailor training programs as necessary.
Maintains a keen understanding of training trends, developments, and best practices.
Works with internal departments and SMEs as required to create procedures and build training materials.
Supports hands-on and classroom training related to product support, technical troubleshooting, and customer relationship management actives.
Participates in digital product NPI process as appropriate and collaborate with partner organizations as needed to execute assigned training activities.
Creates, analyzes, and validates business requirements, translating them into detailed functional requirements and user stories, defining acceptance criteria, and obtaining requirements signoff from requesting business partners.
Supports appropriate team members in driving and/or deploying digital execution within the framework of enterprise tools, processes, and strategies.
Helps manage and organize appropriate information, dashboards, metrics, and other reports for team members to use with their partners.
Supports proper collaboration, coordination, training, communication and alignment among related areas, projects, and strategies within the team and with internal and/or Dealer partners.
Reinforces digital awareness through communication and identity programs in global regions and multiple business units, industry groups and/or Dealers.
Supports future-focused assessment of global and industry impact related to digital programs and deployments and helps other consultants coordinate efforts.
Assists in coordinating efforts and/or gathers information to solve issues and problems requiring careful analysis and diagnosis.
Proactively seeks to develop personal digital acumen.
Tracks and monitors progress, typically via metrics reporting.
Requires schedule/shift flexibility as training will be necessary for different time zones based on geographic location.
Travel up to 25% of the time may be required. Requires travel, sometimes global, to facilitate training of front-line contact center advisors or 3rd party training leads.
Other job duties assigned, as needed.

Basic Qualifications:

4 Year Degree with experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials and/or 3+ years combined experience working within a contact center environment, developing training curriculum for frontline advisors or as a Training lead
Contact center experience is a strongly desired.
Demonstrated knowledge of adult learning techniques and best practices in training delivery.
Near-native English language fluency required.
Knowledge of Microsoft Teams, Word, PowerPoint, Excel, and Co-Pilot.

Top Candidates will also have:

In addition to training experience top candidate will also have Contact Center Operations, Client Services/Account Management or corporate training experience
Will have a solid understanding of the Business Process Outsourcing industry and how supplier relationships are governed
Experience working with Contact center tools such as Salesforce or Microsoft Dynamics 365
Strong communication and organization skills.
Must possess superior human relation skills and excellent verbal and written communication skills.

Posting Dates:

July 13, 2026 - July 26, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Apply Now

Refine Your Search

customer care specialist jobs in sholinganallur chennai tamil nadu

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