Sikanderpur Gurugram Haryana Guest service supervisor Jobs – 118 Open Jobs Today

Duty Manager
PVR —Gurugram, Haryana
- ₹31,000 - ₹38,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
3d
Guest Service Supervisor
IHCL —Delhi, Delhi
3d
Front Office Supervisor
Kerten Hospitality —Delhi, Delhi
- English
- Administrative experience
- Bachelor's degree
1d
HK Supervisor
Hotel saket 27 a BMB Resort —Saket, Delhi
- ₹22,000.43 - ₹27,000.71 a month
- Weekend availability
- 12th Pass
- Supervising experience
- Cleaning
- Paid time off
- Cell phone reimbursement
Quick apply
6d
Captain/ Sr. Captain/ Supervisor
Bright Hospitality Private Limited —Gurugram, Haryana
- ₹17,000 - ₹25,000 a month
- Urgently hiring
- Serving
- English
- In-person
- Flexible schedule
- Food provided
Quick apply
PG Check-in & Check-out Supervisor
F&B Services NCR —Gurugram, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- 12th Pass
- Paid time off
Quick apply
Guest Relations Associate
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Duty Manager
PVR INOX LTD —Delhi, Delhi
- Weekend availability
- Hospitality
- Customer service
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
3d
Food and Beverage Service Supervisor
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Reservations Supervisor
Radisson Hotel Group —South West District, Delhi
- Full-time
- Supervising experience
Quick apply
9d
Steward/Captain/ Sr. Captain/ Supervisor
Bright Hospitality Private Limited —Gurugram, Haryana
- ₹17,000 - ₹25,000 a month
- Urgently hiring
- Customer service
- English
- In-person
- Flexible schedule
- Food provided
Quick apply
Mgr-Restaurant
Marriott International, Inc —Delhi, Delhi
- ₹100 an hour
- Full-time
- 12th Pass
- Restaurant
- Communication skills
F&B and Event Service Expert
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Walk-in
- 12th Pass
- Supervising experience
Security Supervisor
Kerten Hospitality —Delhi, Delhi
- Hospitality
- English
- Leadership
Assistant Front Desk Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
11d
Front Office Associate
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Loss Prevention Executive
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Food & Beverage Controller - Assistant Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
14d
Food & Beverage Supervisor
AccorHotel —Gurugram, Haryana
- Full-time
Quick apply
Steward
Sattvik Restaurant —Pitampura, Delhi, Delhi
- ₹19,500 - ₹21,000 a month
- Serving
- Hospitality
- Customer service
Quick apply

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Duty Manager

PVR -
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹31,000 - ₹38,000 a month
3 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Cell phone reimbursement
Flexible schedule
Life insurance
Food provided
Paid sick time

Qualifications

Hospitality
Customer service
English
Microsoft Office
Bachelor's degree
Diploma
Communication skills
Negotiation
Hospitality management
Hotel management

Full job description

Duty Manager – Cinema Operations

Location: Gurgaon / Haryana & Noida
Job Type: Full-time
Department: Cinema Operations
Reports To: Cinema Manager
Experience: 3–4 Years in a Supervisory / Operations Role
Qualification: Graduate / Diploma in Hotel Management
Salary: ₹3.72 LPA – ₹4.56 LPA

Job Summary

We are looking for an experienced and customer-focused Duty Manager to manage the smooth and efficient day-to-day operations of the cinema.

The Duty Manager will oversee Box Office, Concessions, Floors, Housekeeping and other operational areas, ensuring excellent customer service, operational efficiency, hygiene, safety, cash control, compliance and team productivity.

The incumbent will work under the guidance of the Cinema Manager and will be responsible for taking charge of cinema operations in the absence of the Cinema Manager.

Key Responsibilities

Manage and supervise day-to-day cinema operations, employees, facilities and operational costs.
Oversee Box Office, Concession, Floor and Housekeeping operations to ensure smooth service delivery.
Conduct daily team briefings and communicate shift-wise targets, priorities and operational requirements.
Monitor customer satisfaction and ensure high standards of guest service.
Ensure proper staff grooming, discipline, attendance and performance.
Prepare weekly manpower rosters and ensure optimum manpower utilization while controlling manpower costs.
Manage daily cash operations including cash floats, cinema imprest, shift banking, reconciliation and shortage control.
Ensure strict adherence to cash-handling procedures and prevent revenue leakage and pilferage.
Monitor product and service quality, merchandising, cleanliness, sanitation and hygiene standards.
Identify opportunities to reduce transaction time at Box Office and Concessions.
Drive Food & Beverage sales through effective merchandising, suggestive selling and promotional initiatives.
Maintain appropriate stock levels and participate in weekly inventory checks.
Ensure all operational, statutory, legal and company compliance requirements are followed.
Maintain required operational records and registers, including ticket, complimentary ticket, lost & found, customer feedback, spot-check and legal registers.
Ensure cinema displays, commercial communication and promotional materials are updated and compliant.
Coordinate with Programming, Marketing, Security, Housekeeping and other support functions as required.
Conduct regular operational and print checks and ensure display and commercial compliance.
Support employee orientation, training, coaching and performance management.
Handle customer complaints and operational issues professionally and ensure timely resolution.
Coordinate with local police and statutory authorities whenever required.
Take complete operational responsibility for the cinema during assigned shifts.
Maintain a hands-on approach and ensure smooth operations during peak periods, weekends and holidays.
Perform any other operational responsibilities assigned by the Cinema Manager.

Team Structure

Direct Reportees: Duty Officers

Indirect Reportees: GRAs / ESPs / Housekeeping Supervisor / Store Keeper

External Stakeholders: Local Police / Government & Statutory Authorities

Candidate RequirementsEducation

Graduate or Diploma in Hotel Management / Hospitality Management preferred.

Experience

3–4 years of experience at a supervisory level, preferably in:
Cinema / Multiplex
Hospitality / Hotels
Retail
Food & Beverage
QSR
Entertainment
Customer Service

Candidates from a hospitality/F&B background with strong team-handling and customer-service experience are encouraged to apply.

Key Skills & Competencies

Strong leadership and team-management skills.
Excellent customer service and guest-handling abilities.
Strong operational and people-management skills.
Good cash-handling and revenue-control knowledge.
Excellent problem-solving and conflict-resolution skills.
Strong interpersonal and communication skills.
Good knowledge of MS Office.
Ability to prepare and manage staff rosters.
Strong manpower and cost-control orientation.
High level of integrity, discipline and accountability.
Ability to work under pressure in a fast-paced environment.
Self-motivated with a positive “Can Do” attitude.
Good relationship-building and negotiation skills.
Good understanding of customer behaviour and consumer trends.
Fluency in English.
Willingness to work in rotational shifts, weekends and public holidays.

What We Are Looking For

We are looking for a hands-on and result-oriented operations professional who can lead a team, manage customer expectations, control operational costs, maintain service standards and independently manage the cinema during a shift.

Candidates with experience in hospitality, F&B, retail, QSR, entertainment or cinema operations are encouraged to apply.

Pay: ₹31,000.00 - ₹38,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest service supervisor jobs in sikanderpur gurugram haryana

Duty Manager

Guest Service Supervisor

Front Office Supervisor

HK Supervisor

Captain/ Sr. Captain/ Supervisor

PG Check-in & Check-out Supervisor

Guest Relations Associate

Duty Manager

Food and Beverage Service Supervisor

Reservations Supervisor

Steward/Captain/ Sr. Captain/ Supervisor

Mgr-Restaurant

F&B and Event Service Expert

Security Supervisor

Assistant Front Desk Manager

Front Office Associate

Loss Prevention Executive

Food & Beverage Controller - Assistant Manager

Food & Beverage Supervisor

Steward

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