Tamil Nadu Contact center engineer Jobs – 113 Open Jobs Today

Software Engineering Lead - Contact Center, Genesys, IVR
Optum —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- AWS
- Health insurance
Data Protection Specialist
DATABARRACKS —Chennai, Tamil Nadu
- ₹25,00,000 - ₹28,00,000 a year
- Full-time
- Windows
- Bachelor's degree
- Mentoring
- Health insurance
Quick apply
Engineer II, Multi-System Integration Technical Execution
Schneider Electric —Tamil Nadu
- Online application
- Microsoft Word
- AutoCAD
- Microsoft Excel
Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
CCTV Project Team Lead
ICARE —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
- Health insurance
- Life insurance
Quick apply
3d
Discipline Product Engineer- Electromechanical
Hitachi —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Electrical experience
Tendering Specialist - Substation Automation & Protection
Hitachi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Engineer - Cloud & Infra Management
LTM —Coimbatore, Tamil Nadu
- Microsoft Access
- Azure
- DevOps
Quick apply
Senior Design Engineer / Lead – Low Voltage Motors
Bosch Group —Coimbatore, Tamil Nadu
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
Sr. Engineer/ Asst. Manager - Business Development
Emerson —Chennai, Tamil Nadu
- Full-time
- Project management
- Bachelor's degree
- Health insurance
DevOps Engineer
Hitachi —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
13d
BMS Operator
OCS Group —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Schematics
- English
- Welding
- Health insurance
Quick apply
Senior Systems Engineer - Telephony
SES —Chennai, Tamil Nadu
- Computer Science
- Windows
- Bachelor's degree
Transformer Accessory & Component Engineer
Hitachi —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- English
Senior Engineer AWS Connect
Presidio India —Coimbatore, Tamil Nadu
- Hybrid work
- Computer Science
- Salesforce
- DevOps
Quality Engineer
Accenture —Coimbatore, Tamil Nadu
- Full-time
- Scripting
- APIs
AI/ML Engineer
Hitachi —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
13d
Senior Project Engineer
Emerson —Chennai, Tamil Nadu
- Full-time
- PMP
- Project management
- Communication skills
- Health insurance
Associate Project Engineer - Primary Engineering
Hitachi —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- CAD
- English
Cybersecurity Specialist- Grid Automation & Protection
Hitachi —Chennai, Tamil Nadu
- Full-time
- Project management
- Electrical experience
- Bachelor's degree

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Software Engineering Lead - Contact Center, Genesys, IVR

Optum -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

TensorFlow
CI/CD
Cloud infrastructure
Azure
Ansible
PyTorch
Relational databases
Call centre
Enterprise Software
DevOps
UNIX
Git
Google Cloud Platform
AWS
IVR
Bachelor's degree
Terraform
Continuous integration
Splunk
Perl
Natural language processing
Scripting
GitHub
Agile
Predictive analytics
IT
Linux
Service-oriented architecture
Chef
AI
Jenkins
Python
PowerShell

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an experienced professional to join our team as a Senior Contact Center / IVR Engineer with AI Expertise. This role involves managing and supporting contact center technologies, monitoring tools, cloud infrastructure, and integrating AI-driven solutions for automation and analytics. The ideal candidate will have a strong background in IVR systems, cloud platforms, and AI technologies, with proven experience in operations and monitoring enterprise applications.

Primary Responsibilities:

Design, implement, and maintain contact center solutions, including Genesys IVR systems
Configure and manage monitoring tools such as Splunk, Zabbix, Grafana, and Dynatrace for proactive system health checks
Integrate AI-based solutions for call routing, voice analytics, and predictive monitoring
Support operations for contact center services and ensure high availability and performance
Manage CI/CD pipelines using Jenkins and GitHub Actions for deployment automation
Collaborate with cross-functional teams to ensure smooth integration with public cloud platforms (Azure, Google Cloud, AWS)
Develop and maintain scripts for automation and operational efficiency
Monitor enterprise applications across cloud and on-prem environments
Participate in Agile ceremonies and contribute to continuous improvement initiatives
Provide technical leadership and mentor junior team members
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making.
#ETIPS

Required Qualifications:

Bachelor's degree or equivalent experience
8+ years of IT experience in contact center or Genesys IVR
3+ years of experience with monitoring tools (Splunk, Zabbix, Grafana, Dynatrace APM)
3+ years of operations experience in contact center services
3+ years of Jenkins & GitHub Actions CI/CD experience
2+ years of experience with public cloud platforms (Azure, Google, AWS)

2+ years of experience with Agile methodologies
2+ years of monitoring enterprise applications across cloud and on-prem data centers
1+ year of experience with scripting languages (Perl, Python, PowerShell)

1+ year of experience with relational database programmatic interaction

Experience with AI/ML concepts (e.g., NLP, predictive analytics, conversational AI)
Solid knowledge of Linux/Unix

Preferred Qualifications:

Cloud certifications: Azure/Google DevOps Engineer Expert
Experience with application and security logging
Experience with scripted environments and configuration as code
Experience leading small teams
Hands-on experience with AI frameworks (TensorFlow, PyTorch) and chatbot platforms
Infrastructure as Code (IAC) experience (Terraform)
Knowledge of Chef/Ansible and Git (GitHub contributions preferred)
Advanced monitoring tools experience (Splunk Observability, Splunk On-call)

Familiarity with SOA and real-time automated metrics/reporting

Why Join Us?

Opportunity to work on cutting-edge contact center technologies and AI-driven automation.
Collaborative team environment with growth opportunities.
Exposure to multi-cloud environments and modern DevOps practices.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#Gen

Apply Now

Refine Your Search

contact center engineer jobs in tamil nadu

Software Engineering Lead - Contact Center, Genesys, IVR

Data Protection Specialist

Engineer II, Multi-System Integration Technical Execution

Manager - Customer Support

CCTV Project Team Lead

Discipline Product Engineer- Electromechanical

Tendering Specialist - Substation Automation & Protection

Senior Engineer - Cloud & Infra Management

Senior Design Engineer / Lead – Low Voltage Motors

Sr. Engineer/ Asst. Manager - Business Development

DevOps Engineer

BMS Operator

Senior Systems Engineer - Telephony

Transformer Accessory & Component Engineer

Senior Engineer AWS Connect

Quality Engineer

AI/ML Engineer

Senior Project Engineer

Associate Project Engineer - Primary Engineering

Cybersecurity Specialist- Grid Automation & Protection

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