Automobile Insurance Executive – Job DescriptionPosition Title
Automobile Insurance Executive
Department
Insurance / Sales / Customer Service
Reports To
Insurance Manager / Branch Manager
Job Summary
The Automobile Insurance Executive is responsible for handling motor insurance renewals, new insurance policies, policy endorsements, claim coordination, customer relationship management, and achieving insurance revenue targets. The role involves coordinating with customers, insurance companies, and dealership departments to ensure smooth insurance operations and customer satisfaction.
Key ResponsibilitiesInsurance Sales & Renewals
- Generate motor insurance business through new vehicle insurance and policy renewals.
- Contact customers for insurance renewals before policy expiry.
- Explain insurance products, coverage, benefits, and premium options to customers.
- Prepare insurance quotations and compare available plans.
- Achieve monthly and annual insurance sales targets.
Customer Relationship Management
- Maintain strong relationships with existing and prospective customers.
- Address customer queries related to insurance policies and claims.
- Ensure high levels of customer satisfaction and retention.
- Follow up with customers regarding policy issuance and renewal reminders.
Policy Administration
- Process new insurance policies, renewals, endorsements, and cancellations.
- Verify customer and vehicle documents required for policy issuance.
- Maintain accurate records of insurance transactions and customer data.
- Ensure compliance with insurance company guidelines and dealership policies.
Claims Coordination
- Assist customers in the insurance claim process.
- Coordinate with surveyors, insurance companies, and workshop teams.
- Monitor claim status and update customers regularly.
- Ensure timely submission of claim documents.
Reporting & Documentation
- Prepare daily, weekly, and monthly insurance performance reports.
- Track renewal conversions, pending renewals, and claim status.
- Maintain proper filing and documentation of policies and claims.
Required Qualifications
- Bachelor's Degree in Any Discipline (Preferred).
- Diploma or Degree in Insurance, Business Administration, or Marketing is an added advantage.
- Knowledge of motor insurance products and procedures.
Experience
- 1 to 5 years of experience in automobile insurance, insurance sales, or dealership operations.
- Freshers with strong communication skills may also be considered.
Required Skills
- Strong communication and negotiation skills.
- Customer service orientation.
- Knowledge of motor insurance policies and claim procedures.
- Proficiency in MS Excel, MS Word, and dealership management systems.
- Ability to work under targets and deadlines.
- Good analytical and problem-solving skills.
Key Performance Indicators (KPIs)
- Insurance policy sales achievement.
- Renewal conversion ratio.
- Customer retention rate.
- Claim settlement support efficiency.
- Customer satisfaction score.
- Revenue generated from insurance business.
Working Conditions
- Work from automobile dealership, insurance desk, or branch office.
- Regular interaction with customers, insurance companies, and service teams.
- May require field visits for business development and claim-related activities.
Salary Range: As per company policy, experience, and performance.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
