Tamil Nadu Senior it administrator Jobs – 67 Open Jobs Today

Senior Administrator - ServiceNow, IT Service Management
HCLTech —Chennai, Tamil Nadu
- Microsoft Excel
- Computer Science
- Analysis skills
5h
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Chennai, Tamil Nadu
- Analysis skills
- Communication skills
5h
Senior Systems Administrator - Google workspace / GSuite
ZoomInfo Technologies LLC —Chennai, Tamil Nadu
- Google Suite
- Software troubleshooting
- Microsoft Office
2h
Senior IT Customer Support Analyst, Desktop Support
KBR —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Senior Network Administrator - IT
Flex LTD —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
- Paid time off
Senior System Administrator
Adithya Global School —Kurumbapalayam, Coimbatore, Tamil Nadu
- ₹28,000 - ₹32,000 a month
- Full-time
- Software troubleshooting
- Master's degree
- Bachelor's degree
Quick apply
Senior System Administrator
BOT VFX (INDIA) PRIVATE LIMITED —Chennai, Tamil Nadu
- Scripting
- Linux
- Communication skills
Quick apply
10d
Senior System Administrator
BOT VFX —Chennai, Tamil Nadu
- Full-time
- Scripting
- Linux
- Communication skills
10d
Senior Information Technology (IT) Executive - Chennai
Ascribe Healthcare Solutions —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- Scripting
Senior Big Data Platform Administrator
Larsen & Toubro —Chennai, Tamil Nadu
- Computer Science
- DevOps
- Engineering
6d
Senior System Administrator
Guidehouse —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
Senior Payroll Administrator
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- English
- Microsoft Office
10h
Senior Engineer II - Engineering Systems (SPF/SDx Admin)
Wood —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Oracle
- Engineering
- Databases
- Health insurance
- Life insurance
Senior System Administrator
Behind Force Tech Solution —Chennai, Tamil Nadu
- Communication skills
Senior Administrator for Dynamics in Microsoft Cloud (m/f/d)
ZAHORANSKY AG —Coimbatore, Tamil Nadu
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Senior System Engineer
OEConnection —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Azure
- Windows
Sr System & Network Admin
RCG Global Services —Chennai, Tamil Nadu
- Rotational shift
- Azure
- Software troubleshooting
- Windows
Quick apply
BI Platform Administrator
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Spanish
- Software troubleshooting
- English
Business Development Manager – Healthcare AI Solutions
MindGen Pvt Ltd —Pallavaram, Chennai, Tamil Nadu
- ₹40,000 - ₹60,000 a month
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
7d
Senior Developer
HCLTech —Chennai, Tamil Nadu
- Azure
- Computer Science
- AWS
5h

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Senior Administrator - ServiceNow, IT Service Management

HCLTech -
Chennai, Tamil Nadu

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Job details

5 hours ago

Qualifications

Jira
Power BI
ITIL Certification
Microsoft Excel
Computer Science
Incident management
BMC Remedy
IT service management
Analysis skills
ITIL
ServiceNow
Agile
Problem management
Root cause analysis
Communication skills
Information Technology

Full job description

Chennai, Tamil Nadu
Job Summary

ITSM & GLPI Position Title\\\\r\\\\nIT Service Management (ITSM) Analyst\\\\r\\\\nJob Summary\\\\r\\\\nThe ITSM Analyst is responsible for supporting and improving IT Service Management processes in alignment with ITIL best practices. The role focuses on monitoring service performance, managing incidents, changes, problems, service requests, and ensuring adherence to SLAs while driving continual service improvement initiatives.\\\\r\\\\nKey Responsibilities\\\\r\\\\nIncident Management\\\\r\\\\n\\\\r\\\\nMonitor incident queues and ensure timely resolution.\\\\r\\\\nCoordinate incident escalations with support teams.\\\\r\\\\nTrack and report incident trends and recurring issues.\\\\r\\\\nAssist in Major Incident management and communication activities.\\\\r\\\\n\\\\r\\\\nProblem Management\\\\r\\\\n\\\\r\\\\nSupport Root Cause Analysis (RCA) activities.\\\\r\\\\nIdentify recurring incidents and recommend preventive actions.\\\\r\\\\nMaintain Known Error Database (KEDB) and problem records.\\\\r\\\\nTrack problem resolution progress and effectiveness.\\\\r\\\\n\\\\r\\\\nChange Management\\\\r\\\\n\\\\r\\\\nReview and validate change requests for completeness.\\\\r\\\\nSupport CAB (Change Advisory Board) meetings.\\\\r\\\\nTrack change implementation and success metrics.\\\\r\\\\nEnsure compliance with change management policies.\\\\r\\\\n\\\\r\\\\nService Request Management\\\\r\\\\n\\\\r\\\\nMonitor service request fulfillment against SLAs.\\\\r\\\\nCoordinate with resolver groups for timely delivery.\\\\r\\\\nIdentify opportunities for request automation and process improvement.\\\\r\\\\n\\\\r\\\\nService Reporting & Analytics\\\\r\\\\n\\\\r\\\\nGenerate daily, weekly, and monthly ITSM reports.\\\\r\\\\nAnalyze service performance metrics and KPI trends.\\\\r\\\\nPrepare dashboards for management reviews.\\\\r\\\\nMonitor SLA breaches and recommend corrective actions.\\\\r\\\\n\\\\r\\\\nProcess Compliance & Governance\\\\r\\\\n\\\\r\\\\nEnsure adherence to ITIL processes and organizational standards.\\\\r\\\\nPerform process audits and compliance reviews.\\\\r\\\\nAssist in documenting and updating ITSM procedures.\\\\r\\\\nSupport internal and external audit requirements.\\\\r\\\\n\\\\r\\\\nContinuous Service Improvement (CSI)\\\\r\\\\n\\\\r\\\\nIdentify process improvement opportunities.\\\\r\\\\nParticipate in service review meetings.\\\\r\\\\nDrive initiatives to enhance customer satisfaction and operational efficiency.\\\\r\\\\n\\\\r\\\\nRequired Skills\\\\r\\\\n\\\\r\\\\nGood understanding of ITIL processes (Incident, Problem, Change, Request, and SLA Management).\\\\r\\\\nExperience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or Freshservice.\\\\r\\\\nStrong analytical and reporting skills.\\\\r\\\\nKnowledge of SLA monitoring and service metrics.\\\\r\\\\nExcellent communication and stakeholder coordination skills.\\\\r\\\\nProficiency in Microsoft Excel, Power BI, and reporting tools.\\\\r\\\\n\\\\r\\\\nQualifications\\\\r\\\\n\\\\r\\\\nBachelor\\\\\\\'s degree in Information Technology, Computer Science, or related field.\\\\r\\\\nITIL Foundation Certification preferred.\\\\r\\\\nAdditional certifications in Service Management or Agile are advantageous.\\\\r\\\\n\\\\r\\\\nExperience\\\\r\\\\n\\\\r\\\\n2–5 years of experience in IT Service Management, IT Operations, Service Desk, or related roles.\\\\r\\\\nExperience working in enterprise IT support environments.\\\\r\\\\nExposure to global service delivery models is preferred.\\\\r\\\\n\\\\r\\\\nKey KPIs\\\\r\\\\n\\\\r\\\\nSLA Compliance Rate\\\\r\\\\nIncident Resolution Performance\\\\r\\\\nChange Success Rate\\\\r\\\\nProblem Closure Rate\\\\r\\\\nService Request Fulfillment Time\\\\r\\\\nCustomer Satisfaction (CSAT)\\\\r\\\\nReduction in Repeat Incidents\\\\r\\\\nProcess Compliance Score\\\\r\\\\n\\\\r\\\\nPreferred Competencies\\\\r\\\\n\\\\r\\\\nITIL process governa

Key Responsibilities

1. ITSM & GLPI Adhere To Quality Standards And Regulatory Requirements While Executing Servicenow Functional Consulting Tasks, Ensuring Compliance With Company Policies.
2. Provide Support For Complex Incidents By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Within The Servicenow Platform.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Itil And Itsm Frameworks.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. ITSM & GLPI Advanced Proficiency In Servicenow Functional Consulting With A Strong Understanding Of Itil And Itsm Principles.
2. In-Depth Knowledge Of Incident Management, Problem Management, And Service Request Processes Within Servicenow.
3. Excellent Analytical And Troubleshooting Skills, With The Ability To Perform Root Cause Analysis And Implement Effective Solutions.
4. Strong Communication And Interpersonal Skills For Effective Collaboration And Customer Interaction.

Other Requirements

1. ITSM & GLPI Itil Foundation Certification Is Optional But Valuable.
2. Servicenow Certified System Administrator Certification Is Optional But Valuable

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Refine Your Search

senior it administrator jobs in tamil nadu

Senior Administrator - ServiceNow, IT Service Management

Senior Administrator - Desk Side Services, AMT Asset Management Software

Senior Systems Administrator - Google workspace / GSuite

Senior IT Customer Support Analyst, Desktop Support

Senior Network Administrator - IT

Senior System Administrator

Senior System Administrator

Senior System Administrator

Senior Information Technology (IT) Executive - Chennai

Senior Big Data Platform Administrator

Senior System Administrator

Senior Payroll Administrator

Senior Engineer II - Engineering Systems (SPF/SDx Admin)

Senior System Administrator

Senior Administrator for Dynamics in Microsoft Cloud (m/f/d)

Senior System Engineer

Sr System & Network Admin

BI Platform Administrator

Business Development Manager – Healthcare AI Solutions

Senior Developer

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