Technopark Thiruvananthapuram Kerala Senior it support Jobs – 48 Open Jobs Today

Delivery Manager - IT Infrastructure
UST —Thiruvananthapuram, Kerala
- Management
- Computer Science
- PMP
Quick apply
2d
IT Assistant Manager
SABINE HOSPITAL & RESEARCH CENTRE PVT LTD —Anayara, Thiruvananthapuram, Kerala
- Email
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply
7d
Senior QA Engineer
Elixr Labs —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- SQL
Senior Accountant
G5 homes Builders and Developers Pvt. Ltd —Pachallur, Thiruvananthapuram, Kerala
- ₹20,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
1d
IT Manager
ARS Traffic & Transport Technology —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Management
- Computer Science
Senior Accountant
Cybernetworks pvt ltd —Thiruvananthapuram, Kerala
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
1d
Senior Security GRC & ISO 27001 Manager
UST —Thiruvananthapuram, Kerala
- AI
- Communication skills
Quick apply
10d
Sr. EHS Manager (Trivandrum, Mangalore & Ahmedabad)
AECOM —Thiruvananthapuram, Kerala
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
14d
Business Continuity Management Specilaist
UST —Thiruvananthapuram, Kerala
- Microsoft Office
- Project management
- Travel
Quick apply
Senior Java Developer
Elixr Labs —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Java
- APIs
Software Engineer - Front Line Manager
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Management
- Supervising experience
- Software development
- Health insurance
- Paid time off
campus-hire
EY —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
Senior Manager, Technology Practice
Zyxware Technologies —Thiruvananthapuram, Kerala
- Master's degree
- Bachelor's degree
- JavaScript
- Work from home
Governance, Risk & Compliance (GRC) Sr. Manager
UST —Thiruvananthapuram, Kerala
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
23h
Senior Network Architect - India
Worldwide Clinical Trials —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Manager
ARS Traffic & Transport Technology —Thiruvananthapuram, Kerala
- Full-time
- Project management
Consulting Support Services - Intern
EY —Thiruvananthapuram, Kerala
- Full-time
- Oracle
- Computer Science
- Java
- Paid holidays
- Paid time off
Business Development Coordinator
RWDI —Thiruvananthapuram, Kerala
- ₹5,81,490 - ₹8,50,000 a year
- Full-time
- Business development
- Bachelor's degree
- Communication skills
- Flexible schedule
BCM-CampusHiring
EY —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
Business Analyst - Prompt Engineering and AI
Times World Information Technology —Thiruvananthapuram, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Azure

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Delivery Manager - IT Infrastructure

UST -
Thiruvananthapuram, Kerala

Quick apply

Job details

2 days ago

Qualifications

Succession planning
ITIL Certification
Cloud infrastructure
Management
Computer Science
PMP
Engineering
Master's degree
Project management
Bachelor's degree
Accounting
MBA
Banking
Information Technology
PRINCE2 Certification

Full job description

Role description

Delivery Manager - IT Infrastructure & Delivery Management Job Summary

We are seeking an experienced Delivery Manager to lead end-to-end IT Infrastructure Managed Services delivery for a large Financial Services organization. The role is responsible for ensuring operational excellence, service quality, SLA compliance, customer satisfaction, governance, risk management, and continuous improvement across enterprise infrastructure environments. The ideal candidate will bring strong expertise in Delivery Management and IT Infrastructure, along with proven experience managing large-scale enterprise operations and stakeholder relationships.

Key Responsibilities

Lead end-to-end delivery of enterprise IT Infrastructure managed services across multiple technology towers.
Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer experience objectives.
Manage and govern 24x7 infrastructure operations supporting mission-critical business environments.
Oversee Incident, Problem, Change, Release, Capacity, and Availability Management processes in alignment with ITIL best practices.
Drive service improvement initiatives focused on operational efficiency, stability, and customer satisfaction.
Lead Major Incident Management activities and ensure timely root cause analysis and preventive actions.
Establish effective delivery governance through regular operational, management, and executive reviews.
Act as the primary point of contact for senior customer stakeholders and build trusted advisory relationships.
Manage risks, compliance requirements, operational documentation, and audit readiness activities.
Lead geographically distributed infrastructure teams, including people management, succession planning, employee engagement, and performance management.
Drive infrastructure transformation initiatives focused on operational excellence and scalability.
Monitor service performance, resource utilization, and financial targets related to managed services delivery.
Support disaster recovery planning, business continuity activities, and governance reviews.
Promote automation and continuous improvement initiatives to enhance service quality and operational effectiveness.

Required Skills

Proficient

Delivery Management
IT Infrastructure

Experience

20-25 years of experience in IT Infrastructure Services.
Minimum 10 years of experience in a Delivery Management role managing enterprise accounts.
Experience managing large-scale enterprise infrastructure environments and multi-site operations.
Experience supporting regulated Banking, Financial Services, Insurance (BFSI) or NBFC organizations.
Proven experience leading infrastructure transformation initiatives and managing geographically distributed teams.

Domain

NBFC / Banking / Financial Services / Insurance (BFSI)

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
MBA preferred.

Preferred Certifications

ITIL v4 Managing Professional / ITIL Expert
PMP / PRINCE2

Location

Trivandrum

Key Success Metrics

Customer Satisfaction (CSAT)
Service Availability
Major Incident Reduction
MTTR Improvement
Change Success Rate
Audit & Compliance Scores
Resource Utilization
Financial Targets (Revenue & Margin)
Employee Engagement and Retention

Why Join UST

At UST, you will work on large-scale digital transformation and enterprise technology programs for global clients. UST provides opportunities to collaborate with high-performing teams, leverage innovative technologies, build leadership capabilities, and accelerate career growth in a culture focused on continuous learning, customer success, and innovation.

Skills

Infrastructure Support, Technical Leadership, Service Level Management, Service Delivery, Data Center Operations, Cloud Infrastructure, Stakeholder Management, Resource Management, Project Management, ITIL

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Refine Your Search

senior it support jobs in technopark thiruvananthapuram kerala

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