Thane Maharashtra Jewellery sales Jobs – 1 Open Jobs Today

Jewellery Store Manager
Firefly Diamonds —Kalyan, Maharashtra
- ₹45,000 - ₹53,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
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13d

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Jewellery Store Manager

Firefly Diamonds
Kalyan, Maharashtra

Quick apply

Job details

Full-time
₹45,000 - ₹53,000 a month
13 days ago

Benefits

Provident Fund
Health insurance

Qualifications

Sales
Customer service
Store management
Conversion optimisation
Leadership
Retail sales

Full job description

Responsibilities:

1. Sales Performance and Revenue Generation

Achieve and exceed monthly and annual sales targets for the store.
Maximize sales conversion rate (Number of Sales / Number of Visitors).
Increase the average transaction value (ATV).
Drive sales of best-selling products and high-value items (e.g., engagement rings, Firefly Studio custom pieces).
Promote and monitor the sales of Firefly Sparkle Plan (FSP).

2. Customer Experience and Service

Ensure excellent customer service and a welcoming store environment.
Maintain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS).
Effectively handle customer objections, concerns, and returns.
Manage customer data and ensure accurate CRM records.
Drive repeat customer business and build long-term customer relationships.

3. Store Operations and Management

Oversee all aspects of store operations, including opening and closing procedures, visual merchandising, and inventory management.
Ensure that the store is clean, organized, and visually appealing.
Manage and minimize inventory shrinkage.
Implement and maintain security procedures to protect the store, staff, and merchandise.
Handle cash and other transactions accurately and efficiently.

4. Team Leadership and Development

Recruit, train, and supervise store staff, including Jewellery Design Consultants (JDCs) and junior staff.
Conduct daily and weekly team meetings to discuss sales targets, product knowledge, and customer service.
Motivate and coach team members to achieve sales goals and provide excellent customer service.
Foster a positive, collaborative, and inclusive work environment.
Manage staff schedules and ensure adequate coverage.

5. Product Knowledge and Promotion

Maintain in-depth knowledge of lab-grown diamonds, Firefly products, and industry trends.
Educate customers on the features and benefits of lab-grown diamonds, emphasizing their ethical and environmental advantages.
Effectively showcase and present jewelry to customers, highlighting key selling points and craftsmanship.
Implement visual merchandising strategies to maximize product visibility and drive sales.

Pay: ₹45,000.00 - ₹53,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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