Thiruvananthapuram Kerala Guest service agent Jobs – 3 Open Jobs Today

Reservation Executive
JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED —Thiruvananthapuram, Kerala
- ₹25,000 - ₹27,000 a month
- Full-time
- Hospitality
- Management
- Sales
- Food provided
Quick apply
Reservation Associate
JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED —Thiruvananthapuram, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- Travel
- In-person
- Health insurance
- Food provided
Quick apply
Hotel Manager
INDIGO STAYS —Thiruvananthapuram, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
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Reservation Associate
JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED —Thiruvananthapuram, Kerala
The Reservation Associate is responsible for handling guest room reservations efficiently through various communication channels while ensuring exceptional…
₹18,000 - ₹20,000 a month
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Front Office Associate
Somatheeram Ayurvedic Health Resort —Vizhinjam, Thiruvananthapuram, Kerala
1–3 years of front office, guest relations, or customer service experience, preferably within hospitality, resorts, or wellness centres.
₹13,000 - ₹15,000 a month
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Reservation Executive

JANITHRA DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED
Thiruvananthapuram, Kerala

Quick apply

Job details

Full-time
₹25,000 - ₹27,000 a month

Benefits

Food provided

Qualifications

Hospitality
Management
Guest relations
Sales
Customer service
English
IDS
Organisational skills
Communication skills
Hotel experience
Travel planning
Reservation management

Full job description

Janitra Digital Solutions Pvt Ltd is a technology-driven company based in Trivandrum, specialized in digital marketing and process outsourcing services for the travel and tourism industry. We are looking for enthusiastic candidates for the position of Reservation Executive.

Job Responsibilities are:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

RESERVATION EXECUTIVE DUTIES AND RESPONSIBILITIES:

Processes reservations by Email, telephone or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Excellent Communication skills in English, strong verbal written and organizational skills

Desired Candidate Profile

Degree (2 year experience)

Excellent Communication skills in English, strong verbal written and organisational skills

1-2 years of relevant experience in similar role.

Pay: ₹25,000.00 - ₹27,000.00 per month

Benefits:

Food provided

Ability to commute/relocate:

Thiruvananthapuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

Reservation management: 2 years (Preferred)

Work Location: In person

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