Up Senior customer service representative Jobs – 42 Open Jobs Today

Associate/Senior. Associate- Operations & Customer Service, Lucknow
DSV —Kanpur, Uttar Pradesh
- Full-time
- Customer service
- Computer literacy
- English
13d
General Manger
Grover Tvs —Bareilly, Bareilly, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Management
- Master's degree
- Bachelor's degree
Quick apply
Senior Territory Service Representative: Mirzapur
DHL —Mirzapur, Uttar Pradesh
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
13d
Business Development Executive (Sales Representative)
pratham venture solutions —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- English
- 12th Pass
- Paid time off
Quick apply
Senior Territory Service Representative: Agra
DHL —Agra, Uttar Pradesh
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
2d
Senior Campaign Executive - Customer Data
Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Senior Business Analyst
MindStick Software —Allahabad, Uttar Pradesh
- Call employer
- Walk-in
- C++
- Health insurance
- Paid time off
Senior Associate - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Senior Associate/Assistant Manager Field Sales Lucknow
DSV —Kanpur, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Senior Pre-Sales Consultant
Impressico Business Solutions —Noida, Uttar Pradesh
- Computer Science
- Presentation skills
- Bachelor's degree
Senior Machine Learning Engineer
Siemens —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
6d
Area Sales Manager (Business Development)
Yayskool —Lucknow, Uttar Pradesh
- Sales
- Marketing
- Customer service
Senior Process Specialist
DSV —Noida, Uttar Pradesh
- Full-time
- Engineering
- English
- Finance
- Paid sick time
6d
Team Leader- International Tele Sales
BIGSHIP TECHNOLOGIES —Unknown, Uttar Pradesh
- ₹3,60,000 - ₹4,20,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Marketing
Quick apply
Area Sales Manager
gHRig People Solutions —Newara, Uttar Pradesh
- ₹12,00,000 a year
- Full-time
Quick apply
Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
HVAC Application/Mechanical Engineer Technologist (Fresher)
Mafna Air Technologies Inc —Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Travel
- HVAC
Quick apply
Field Operations Executive - Noida
Rentokil Initial —Noida, Uttar Pradesh
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
Quick apply
Senior Demand Planner - South
Oxford University Press Pakistan —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office

I want to receive the latest job alerts for senior customer service representative in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near up

Business Development Executive jobs in Noida, Uttar Pradesh

Customer Success Manager jobs in Noida, Uttar Pradesh

Machine Learning Engineer jobs in Noida, Uttar Pradesh

Field Executive jobs in Pune, Maharashtra

Mechanical Engineer jobs in Uttar Pradesh

Senior Accountant jobs in Jaipur, Rajasthan

Blinkit , Customer Chat Support jobs in Hyderabad, Telangana

Senior Customer Service Representative jobs in Hyderabad, Telangana

Senior Customer Service Representative jobs in Bengaluru, Karnataka

Senior Customer Service Representative jobs in Mumbai, Maharashtra

Senior Customer Service Representative jobs in Bulandshahr, Uttar Pradesh

Zepto , Customer Support jobs in Chennai, Tamil Nadu

Senior Software Engineer, Sde2 jobs in Remote

Fixed Saturday Sunday Off,non Voice Process jobs in Bengaluru, Karnataka

Senior Process Technician jobs in Saravanampatti, Coimbatore, Tamil Nadu

Senior Process Technician jobs in Aluva, Kerala

Permanent Work From Home, Chat Process jobs in Noida, Uttar Pradesh

Spring Dale Senior School,amritsar jobs in Amritsar, Punjab

General Manager jobs in Tambaram, Chennai, Tamil Nadu

General Manager jobs in Baner, Pune, Maharashtra

Associate/Senior. Associate- Operations & Customer Service, Lucknow

DSV -
Kanpur, Uttar Pradesh

Apply Now

Job details

Full-time
13 days ago

Qualifications

Business Management
Pricing
Go
EDI
Customer service
Computer literacy
English
Microsoft Office
Master's degree
Bachelor's degree
MIM
Computer skills
Communication skills

Full job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 120810
Time Type: Full Time

Position:

Associate/Sr. Associate – Customer Service

Surname / Name:

Department / Location:

Customer Service, Lucknow

Line Reporting:

Regional Manager – Customer Service

Matrix Reporting:

None

Hiring Date:

Last revision date:

June 2020

Purpose of the position

Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
Ensuring the required services are given to customers by Operations team to the committed level.
Ensure systematic filing of the details of such clients – which includes filing of Client Profile, Sales Agreement / SOP of rates & services, Report Formats, Credit Agreements, Minutes of conferences held and all such information relevant to the particular business, for common (or as may be specified by the company) access.
Ensure optimum utilization of Systems provided – EDI, D Track & Web Portals to the benefit of the client and to enhance our efficiency.
Ensure all activities directed towards commendable service from DSV and also those which augments the clients’ business interests favorably.
Profitability of the business and enhancing the businesses handled. Ensure Receivable Statements are healthy month after month.
Business Penetration from customer, team building and relationship development. Working closely with other departments like Sales, operations and other branches & HO for any kind of support.
Ensuring adherence to all compliance, company policy, rules and regulation. Any other task assigned by the Management and more relevant to the profile.

Key Tasks

Responsible for day to day activities of the customers of the department and branch.
Conducting review meeting with Sales, operations and KAM on daily basis to plan, organize and execute the activities and review previous weeks jobs.
Ensuring the staffs in team meets requirements of customers proactively as committed.
Regular telecoms to be “in touch” with the client to update of their shipment status, check on new orders / booking etc. and follow with respective departments and overseas office.
Discuss with product Managers and Sales Managers on operation and Sales related activities.
Ensure DSR and other reports are sent to customers with complete and accurate information within the agreed time limit.
Visiting customers along with Sales, Operations and KAM at least once a month to review the stock of business, performance Analyses, Payment and to discuss any other issues.
alert to any new business opportunity as also aware of competitor penetration into any realm of the clients’ business
Ensure smooth flow of information from & to overseas contacts reg. movements for the Global Accounts as also other Key accounts
Ensure and do all tasks to achieve complete adherence / compliance to the SOP committed to / Agreement made with the client
An extension of the earlier listed activities – Analyze and strategize for any scope to innovate / modify existing system or flow of work to impact DSV and/or the client positively – in terms of costs reduction, transit time reduction as also better flow of information both sides. Create a Win-Win situation.
Take up Tasks / Exercises directed towards preparing ourselves to take part in more business of the client. Collect as many information as one may be able to in the regular calls with the client and understand objectively where we do not participate and why; as also what would it take the client to shift that particular piece to us – where do we need to reach to
Meeting customers and building strong relationship.
Development of Interpersonal relationship with sales staffs, other departments staffs like operations and Finance.
Pharma QMS- Any deviations from the procedures to be logged, escalated to Healthcare specialist, NCRs complied with, Corrective actions implemented and maintain all relevant records at a shipment level. To also ensure Business partners are selected only from approved list and checked for Tier 2 compliance.
Keep close contacts with overseas customer service,

Decision Making Authority

Decision authority as delegated by the Regional Manager- Customer Service, in accordance with DSV regulations

Function / Market & Industry Knowledge / Business Acumen / Process working

Skills & Competencies

Skills/Knowledge

Must have strong knowledge on our product and services.
Experience in handling small to large size customers.
Committed to face challenges and providing solution.
Familiar with buy rates, pricing policies, routing, carrier services and frequencies.
Must be familiar local market and geographical knowledge on global countries.

Competencies

Good English Communication Skills
High competency in Computer knowledge.
Must be smart, innovative and easy

Educational background / Work experience

Minimum working experience of 2 – 4 years /6 – 7 Years in Customer Service and operations in the field of Freight Forwarding
Minimum Graduate in any Discipline from reputed University.
Master’s Degree in Management will be added value.

Language Skills

Fluent in English (other languages depending on the location)

Computer Literacy

MS Office skills and good knowledge regarding IT systems

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Apply Now

Refine Your Search

senior customer service representative jobs in up

Associate/Senior. Associate- Operations & Customer Service, Lucknow

General Manger

Senior Territory Service Representative: Mirzapur

Business Development Executive (Sales Representative)

Senior Territory Service Representative: Agra

Senior Campaign Executive - Customer Data

Senior Business Analyst

Senior Associate - TA

Senior Associate/Assistant Manager Field Sales Lucknow

Senior Pre-Sales Consultant

Senior Machine Learning Engineer

Area Sales Manager (Business Development)

Senior Process Specialist

Team Leader- International Tele Sales

Area Sales Manager

Senior Executive

Senior IT Specialist

HVAC Application/Mechanical Engineer Technologist (Fresher)

Field Operations Executive - Noida

Senior Demand Planner - South

I want to receive the latest job alerts for senior customer service representative in up

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected