Up Shift lead (support & operations) Jobs – 220 Open Jobs Today

Shift Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Tower Lead (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Management
- PMP
Manager-Order Management & Operations
Kiara Infotech —Noida Sector 62, Noida, Uttar Pradesh
- ₹80,000 - ₹1,20,000 a month
- Full-time
- Microsoft Excel
- Oracle
- Management
Quick apply
1d
Operations Manager (BPO Experience) - Technical Support
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Master's degree
- Health insurance
Quick apply
10d
Operations Team Lead
Workdas —Noida, Uttar Pradesh
- From ₹6,00,000 a year
- Full-time
- Software troubleshooting
- English
- Windows
- Health insurance
Quick apply
7d
Operations Team Lead
TELUS Digital —Noida, Uttar Pradesh
- Night shift
- English
- Bachelor's degree
- Communication skills
- Health insurance
Quick apply
9d
CTL- AMZL, CTL- AMZL
ASSPL - Uttar Pradesh - D37 —Lucknow, Uttar Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Tour Escort Team Leader
Tour Assistance India —Paharia, Varanasi, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Overnight shift
- Hospitality
- Customer service
- Microsoft Office
- Paid time off
Quick apply
11d
Lead - Employee Transport
Consulttrans Technology Solutions Pvt. Ltd. —Noida, Uttar Pradesh
- ₹50,000 - ₹55,000 a month
- Weekend availability
- Microsoft Powerpoint
- Management
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
Business Development Executive (BDE)
First Connect Worldwide LLC —Noida Sector 62, Noida, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Food provided
Quick apply
Support Manager, India
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Health insurance
- Flexible schedule
Quick apply
8d
Team Lead , Team Lead
ASSPL - Uttar Pradesh - D37 —Varanasi, Uttar Pradesh
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Operations Lead (International)
NCR Eduservices Pvt Ltd —Greater Noida, Uttar Pradesh
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
Lead Administrator (Support &Operations)
HCLTech —Lucknow, Uttar Pradesh
Sr Administrator (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
Business Development Manager ( IT Sales)
SNA WEB TECHNOLOGIES PVT. LTD. —Noida, Uttar Pradesh
- ₹30,000 - ₹1,00,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
Oracle Service Support Lead
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- Management
- Computer Science
Quick apply
4d
Senior Executive Ops: LCK
DHL —Lucknow, Uttar Pradesh
- Up to 50% travel
- Master's degree
- Bachelor's degree
11d
Team Lead - AMZL
ASSPL - Uttar Pradesh - D37 —Kanpur, Uttar Pradesh
- Full-time
- Microsoft Excel
- English
- Microsoft Office
7h
Customer Support Associate
JustWravel Pvt. Ltd. —Noida Sector 62, Noida, Uttar Pradesh
- ₹25,000 - ₹28,000 a month
- Full-time
- CRM software
- English
- Bachelor's degree
Quick apply
10d

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Shift Lead (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

shift lead (support & operations) jobs in up

Shift Lead (Support & Operations)

Tower Lead (Support & Operations)

Manager-Order Management & Operations

Operations Manager (BPO Experience) - Technical Support

Operations Team Lead

Operations Team Lead

CTL- AMZL, CTL- AMZL

Tour Escort Team Leader

Lead - Employee Transport

Business Development Executive (BDE)

Support Manager, India

Team Lead , Team Lead

Operations Lead (International)

Lead Administrator (Support &Operations)

Sr Administrator (Support & Operations)

Business Development Manager ( IT Sales)

Oracle Service Support Lead

Senior Executive Ops: LCK

Team Lead - AMZL

Customer Support Associate

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