Uttar Pradesh Customer care manager Jobs – 189 Open Jobs Today

Senior Executive Customer Service: Lucknow
DHL —Uttar Pradesh
- Email
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
CRM / Customer Care Executive (D2C)
Aadi Polymers Private Limited —Greater Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
State Head - Uttar Pradesh
Dharma Life —Lucknow, Uttar Pradesh
- Full-time
- Sales
- Business development
- In-person
Quick apply
1d
Service Delivery Program Manager
TELUS Digital —Noida, Uttar Pradesh
- ₹45,00,000 - ₹60,00,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Procurement & Business Development Manager – Pharmacy Operations
MedoPlus Services Private Limited —Bara Banki, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Master's degree
Quick apply
1d
Cluster Manager - Group Sales Banca - Gurgaon
Aditya Birla Group —Uttar Pradesh
- Health insurance
Service Delivery Manager - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- PMP
- English
- Bachelor's degree
Quick apply
Technical Product Manager
Optum —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Product management
- APIs
- Health insurance
12d
Customer Care Manager
Mahindra Last Mile Mobility Limited —Lucknow, Uttar Pradesh
- Bachelor's degree
- Diploma
- Mechanical knowledge
Senior Managing Partner
AxisMaxlife —Uttar Pradesh
- Sales
- Master's degree
- Bachelor's degree
State Admin Manager-Lucknow
Aditya Birla Group —Uttar Pradesh
- ₹1,39,500 a year
Deputy Manager - Customer Care
Mahindra & Mahindra Ltd —Lucknow, Uttar Pradesh
- Bachelor's degree
- Diploma
Regional Collection Manager-Retail Digital-Lucknow
Aditya Birla Group —Uttar Pradesh
- Management
Customer Care Manager
Mahindra & Mahindra Ltd —Lucknow, Uttar Pradesh
- Bachelor's degree
- Team management
- Diploma
Zonal Key Account Manager
Mahindra Last Mile Mobility Limited —Noida, Uttar Pradesh
- Master's degree
- Project management
- Bachelor's degree
6d
Assistant Manager - Business Development
ixamBee —Noida, Uttar Pradesh
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Remote
- English
- Microsoft Office
- Master's degree
Quick apply
Branch Manager-Gold Loan-Gorakhpur
Aditya Birla Group —Uttar Pradesh
- Customer service
ABCL - BM - GL - Lucknow
Aditya Birla Group —Uttar Pradesh
- Customer service
Customer Care Executive
NOVA IVF Fertility - A Unit of Rhea Healthcare Private Limited —Bareilly, Bareilly, Uttar Pradesh
- ₹17,000 - ₹23,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
16h
AM- FWA(Lucknow)
Aditya Birla Group —Uttar Pradesh
- Analysis skills
- Health insurance

I want to receive the latest job alerts for customer care manager in uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near uttar pradesh

Key Account Manager jobs in Noida, Uttar Pradesh

Service Delivery Manager jobs in Noida, Uttar Pradesh

Cluster Manager jobs in Uttar Pradesh

Branch Manager jobs in Uttar Pradesh

Food Beverage Manager jobs in Kerala

Bestech Business Tower jobs in Mohali, Punjab

Business Development Manager jobs in Vasai, Maharashtra

Business Development Manager jobs in Nashik, Maharashtra

Sales Manager jobs in Chennai, Tamil Nadu

Business Development Manager jobs in Nagpur, Maharashtra

Business Development Manager jobs in Kolkata, West Bengal

Project Manager Civil jobs in Ahmedabad, Gujarat

Key Account Manager jobs in Remote

It Project Manager jobs in Mumbai, Maharashtra

Key Account Manager jobs in Santacruz, Mumbai, Maharashtra

Key Account Manager jobs in Chennai, Tamil Nadu

Key Account Manager jobs in Aurangabad, Maharashtra

Account Assistant jobs in Chennai, Tamil Nadu

Finance Manager jobs in Mumbai, Maharashtra

Customer Care Specialist jobs in Pallavaram, Chennai, Tamil Nadu

Senior Executive Customer Service: Lucknow

DHL -
Uttar Pradesh

Apply Now

Job details

Benefits

Health insurance
Paid time off

Qualifications

CRM software
Succession planning
Customer service
Test-driven development
Microsoft Office
Bachelor's degree
Business Administration
Communication skills

Full job description

Job Title

Sr. Executive – Customer Service

Function

Customer Services

Reports To

Manager - Customer Service

Location

Lucknow

Travel Required

25% þ 50% 75%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Sr. Executive – Customer Service is responsible for supporting day-to-day service delivery and relationship management for assigned national and regional key accounts. The role focuses on operational coordination, timely resolution of customer queries, proactive shipment tracking, and support for revenue growth initiatives under the guidance of the Team Lead / Manager – Key Accounts. The incumbent plays a critical role in ensuring customer satisfaction, SLA adherence, and consistent service experience in line with Blue Dart’s standards.

Job Purpose:

To support effective management of national and regional key accounts by ensuring smooth service operations, responsive customer support, and accurate coordination with internal teams, contributing to customer satisfaction and account retention.

Key Roles & Responsibilities:

Key Account Support & Service Delivery

Act as the primary point of contact for day-to-day service-related interactions with assigned key accounts.

Ensure timely and accurate resolution of customer queries related to shipments, tracking, delivery timelines, and service requests.

Proactively track shipments for key accounts and highlight potential service issues or delays.

Coordinate with operations teams to facilitate special pick-ups, priority deliveries, and service recovery actions.

Ensure adherence to defined SLAs, response timelines, and service quality standards.

Revenue Support & Account Development

Support account mining initiatives by identifying potential opportunities for cross-selling and value-added services.

Assist in tracking account-wise revenue performance and sharing insights with Team Lead / Manager.

Support execution of agreed customer growth and retention initiatives.

Customer Engagement & Relationship Management

Maintain professional and responsive communication with customers to ensure consistent service experience.

Support preparation of service updates, reports, and data required for customer reviews and discussions.

Identify service gaps impacting Net Service Levels (NSLs) and escalate for corrective action.

Complaint & Claim Coordination

Coordinate claims documentation and follow-ups in line with company policies and timelines.

Ensure customers are kept informed on status updates until closure.

Process Adherence & Reporting

Ensure accurate documentation of customer interactions, service requests, and resolutions in CRM systems.

Prepare regular MIS reports related to service performance, complaints, and SLA adherence.

Comply with standard operating procedures, policies, and compliance requirements.

EMS

Ensure that EMS is properly implemented and that environmental matters are properly handled at all stages

The incumbent should be ISO 14001 :2015 trained or has a good awareness about Environmental initiatives/ ESG

Should be able to handle environmental customer complaints smoothly

Qualifications & Experience:

Education

Essential: Bachelor’s degree in any discipline.

Preferred: Degree or certification in Business Administration or Customer Service.

Experience

1 - 3 years of experience in customer service, key account support, or relationship management roles.

Exposure to logistics, express, or service-oriented industries is preferred.

Skills & Capabilities:

Core Technical Skills

Basic understanding of key account management and customer service processes.

Ability to track shipments, service requests, and customer commitments.

Familiarity with SLA / NSL metrics and service reporting.

Working knowledge of CRM systems and MS Office tools.

Behavioural Competencies

Customer Orientation: Strong focus on service quality and responsiveness.

Communication Skills: Clear and professional written and verbal communication.

Execution Discipline: Ability to follow processes and meet timelines consistently.

Collaboration: Works effectively with internal teams and supervisors.

Problem-Solving: Ability to identify issues early and escalate appropriately.

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Ensure timely response to customer pickup and delivery requests

% of calls answered within defined number of rings/seconds

Number of abandoned calls

Average number of calls handled

Adherence to defined timelines for pickup requests

Drive revenues from the customer service channel

Revenue from Cash Desk Sales, TDD

Ensure capability building of self

Scores on functional training-related tests

Ensure performance-driven culture

Adherence to Performance Management System timelines and guidelines

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive pay and performance-linked rewards that truly recognize your impact.

Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].

Apply Now

Refine Your Search

customer care manager jobs in uttar pradesh

Senior Executive Customer Service: Lucknow

CRM / Customer Care Executive (D2C)

State Head - Uttar Pradesh

Service Delivery Program Manager

Procurement & Business Development Manager – Pharmacy Operations

Cluster Manager - Group Sales Banca - Gurgaon

Service Delivery Manager - Customer Care - Voice 4C

Technical Product Manager

Customer Care Manager

Senior Managing Partner

State Admin Manager-Lucknow

Deputy Manager - Customer Care

Regional Collection Manager-Retail Digital-Lucknow

Customer Care Manager

Zonal Key Account Manager

Assistant Manager - Business Development

Branch Manager-Gold Loan-Gorakhpur

ABCL - BM - GL - Lucknow

Customer Care Executive

AM- FWA(Lucknow)

I want to receive the latest job alerts for customer care manager in uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected