Vikhroli Mumbai Maharashtra Front office specialist Jobs – 42 Open Jobs Today

Specialist - Customer Service Front Office IN
Henkel —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Master's degree
- Health insurance
Quick apply
7d
Quality Assurance Executive
Switch My Loan Pvt Ltd —Borivali, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Health insurance
Quick apply
4d
Employee Relations Specialist
NTT Ltd —Mumbai, Maharashtra
- Project management
- Travel
- Human resources
5d
Application Development Manager
Linedata Services —Mumbai, Maharashtra
- Management
- Computer Science
- System design
Assistant Vice President/ Vice President, Global Financial Crimes Investigator
Bank of America —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Financial services
12d
Business Delivery VP
Barclays —Mumbai, Maharashtra
- Analysis skills
- Project management
- Bachelor's degree
Google Search Ads Specialist (PPC)
Paradox Media Systems —Mumbai, Maharashtra
- ₹11,259.33 - ₹44,974.27 a month
- Full-time
- Budgeting
- In-person
- AI
Quick apply
14h
Delivery Operations Associate Manager
Accenture —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Communication skills
1d
Assistant Department Manager-Innovation & Technology (OGC)
Burns & McDonnell —Mumbai, Maharashtra
- Full-time
- Remote
- Engineering
- Project management
- Bachelor's degree
- Work from home
Data Integration Specialist
M5 Wealth —Thane, Maharashtra
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Engineering
- Finance
- Master's degree
Quick apply
9h
Specialist - Treasury Mid office
UPL ltd —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Client-Facing Product & Solutions Specialist, VP
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Health insurance
Private Equity - Director - Product Support & Services
Morgan Stanley —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
14d
Single Carrier Specialist - Landside Operations
Maersk —Airoli, Navi Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
Single Carrier Team Lead - Landside Operations
Maersk —Airoli, Navi Mumbai, Maharashtra
- Full-time
- Management
- Master's degree
- Leadership
Technology & Cyber Risk Group Manager, India Lead - Senior Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Management
- PMP
- Data analysis skills
- Paid time off
12d
Tour Operations Executive
Finest Journeys —Malad, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- Travel
Quick apply
Sr ISC Quality Specialist
Dow —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Data analysis skills
- Project management
- Health insurance
- Paid time off
4d
Valuations Specialist, VP
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
Account Director, National Sales, Mumbai
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Sales
- No experience needed
- 12th Pass

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Specialist - Customer Service Front Office IN

Henkel -
Navi Mumbai, Maharashtra

Quick apply

Job details

Full-time
7 days ago

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Power BI
SAP
Microsoft Office
Master's degree
Bachelor's degree
Business Administration
MBA
Communication skills

Full job description

About this Position

Responsible for managing customer relationships and delivering an excellent customer experience as the key customer SPOC. The role focuses on customer service, enquiries, feedback, CSAT improvement, CRM management, and identifying opportunities for business growth and retention. It also involves cross-functional collaboration, process improvement, KPI-driven performance, and ensuring efficient, timely, and high-quality customer service.

What you´ll do

Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset
Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
Build customer relationship by supporting enquiries;
Collect feedback & identify opportunities to drive CSAT, including regular visits
Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
Support the implementation of organizational changes, processes, projects, pilots and regional best practices
Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies & CX
Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

What makes you a good fit

Must have good knowledge of SAP, service cloud and power BI along with MS office (excel and PowerPoint)
Must have good communication skills
Minimum 5 years' experience in customer handling
Must have OTC (order execution) process knowledge, good in follow-ups
Good internal and external co-ordination skills
Must be Graduate; MBA preferred

Some perks of joining Henkel

Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
Competitive accident and term life policies for up to 3 times annual gross salary
Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Quick apply

Refine Your Search

front office specialist jobs in vikhroli mumbai maharashtra

Specialist - Customer Service Front Office IN

Quality Assurance Executive

Employee Relations Specialist

Application Development Manager

Assistant Vice President/ Vice President, Global Financial Crimes Investigator

Business Delivery VP

Google Search Ads Specialist (PPC)

Delivery Operations Associate Manager

Assistant Department Manager-Innovation & Technology (OGC)

Data Integration Specialist

Specialist - Treasury Mid office

Client-Facing Product & Solutions Specialist, VP

Private Equity - Director - Product Support & Services

Single Carrier Specialist - Landside Operations

Single Carrier Team Lead - Landside Operations

Technology & Cyber Risk Group Manager, India Lead - Senior Vice President

Tour Operations Executive

Sr ISC Quality Specialist

Valuations Specialist, VP

Account Director, National Sales, Mumbai

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