West Bengal Hospital receptionist Jobs – 5 Open Jobs Today

Hospital Receptionist
Second Sight Southend Eye Centre —Baruipur, Kolkata, West Bengal
- From ₹12,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Food provided
Quick apply
Front Office Executive (Receptionist)
Dr.Mohan'S Diabetes Specialities Centre —Rash Behari Avenue, Kolkata, West Bengal
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
- Life insurance
Quick apply
7d
Medical Receptionist
Sparsha Infertility Clinic —Madhyamgram, Kolkata, West Bengal
- From ₹12,000 a month
- Full-time
- Administrative experience
- 12th Pass
- Bachelor's degree
Quick apply
4d
Front Office Executive (Receptionist)
INSTITUTE OF HUMAN REPRODUCTION (IHR) —Park Circus, Kolkata, West Bengal
- ₹13,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
5d
Reception Cum Tele Caller Executive
MA SARADA HOSPITAL PVT.LTD —Konnagar, West Bengal
- ₹7,000 - ₹10,000 a month
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
Quick apply

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Hospital Receptionist

Second Sight Southend Eye Centre
Baruipur, Kolkata, West Bengal

Quick apply

Job details

Permanent | Full-time
From ₹12,000 a month

Benefits

Paid time off
Food provided

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Multilingual
Bengali
English
Local language
Microsoft Office
Master's degree
Administrative experience
Bachelor's degree
Healthcare management
EMR systems
Front desk
Diploma
Medical terminology
Billing
Communication skills

Full job description

About the Organization

Second Sight, Southend Eye Centre Private Limited is a well-established eye hospital based in Gobindapur, Kolkata (South 24 Parganas). The hospital is committed to delivering quality eye care services with a patient-first approach. It is known for its advanced treatments, medical outreach programs, and training of postgraduate (PG) students specializing in ophthalmology. With ongoing plans for expansion, the hospital is looking for a dedicated Hospital Administrator to ensure seamless operations and compliance with healthcare regulations.

Visit: https://secondsightsouthend.org/

Contact Details: +91 9674701344

Job Overview

We are looking for a compassionate, organised, and professionally presentable Hospital Receptionist to be the first point of contact for patients, visitors, and care providers. The ideal candidate combines strong administrative acumen with empathy, ensuring every patient interaction is handled with dignity and efficiency. Fluency in both English and the local language is essential to bridge communication gaps and deliver patient-centric service.

Key Responsibilities

Patient Registration & Front Desk Management

Greet and register patients, visitors, and vendors in a courteous and professional manner.
Manage patient check-in/check-out processes and maintain accurate admission records.
Coordinate with nursing and medical staff for smooth patient flow.
Handle appointment scheduling, rescheduling, and cancellations across departments.

Communication & Language Support

Communicate clearly with patients in English as well as the local language (Bengali as applicable).
Assist non-English-speaking patients in understanding procedures, billing, and appointments.
Answer in-person, telephone, and email enquiries accurately and promptly.

Grievance Management

Serve as the first point of contact for patient and visitor complaints and grievances.
Listen empathetically, document grievances in the hospital's complaint management system, and assign them to the relevant department.
Follow up with concerned departments and provide timely resolution updates to the complainant.
Escalate unresolved or critical grievances to the Patient Relations Officer or Hospital Administrator.
Maintain a monthly grievance log and assist in root-cause analysis to improve service quality.

Administrative & Records Management

Maintain and update patient medical record files (physical and EMR/HMS systems).
Coordinate billing inquiries, insurance verification, and guide patients to the billing counter.
Manage visitor passes, entry registers, and access control at the reception.
Prepare daily MIS reports on footfall, appointments, and complaint status for management review.

Qualifications & Education

Bachelor's degree in Hospital Administration, Healthcare Management, Arts, or Commerce (preferred).
Diploma or certificate in Front Office / Hospital Reception Management is an advantage.

Experience

Minimum 1 year of experience in hospital administration, front desk, or healthcare reception roles (mandatory).
Prior exposure to patient grievance handling or patient relations is highly desirable.
Familiarity with Hospital Management Systems (HMS) / Electronic Medical Records (EMR) software.

Required Skills & Competencies:

Technical / Professional Skills -

Proficiency in MS Office (Word, Excel, Outlook)
HMS / EMR software operation
Patient registration & billing coordination
Appointment scheduling tools
Grievance logging & tracking systems

Soft Skills & Attributes -

Basic medical terminology knowledge
Excellent verbal & written communication
Empathy and patient-centric attitude
Conflict resolution and de-escalation
Multitasking under pressure
Attention to detail & data accuracy
Professional presentation & grooming

Language Requirements

Language - English, Bengali

Speaking - Fluent

Reading / Writing - Fluent

This role is perfect for someone with a proactive approach, leadership qualities, and the drive to ensure smooth hospital operations. If you have the experience and dedication, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

Food provided
Paid time off

Ability to commute/relocate:

Baruipur, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Location:

Baruipur, Kolkata, West Bengal (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick apply

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