Zakhira Delhi Delhi Reporting analyst Jobs – 1718 Open Jobs Today

Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
Research Assistant
Ekal Gramothan Foundation —Pitampura, Delhi, Delhi
- ₹18,000 - ₹26,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Data Analyst
Health Assist Insurance TPA Pvt. Ltd —Janakpuri, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Computer Science
- SQL
- Flexible schedule
Quick apply
7d
Data Analyst Intern
FINMINOS PRIVATE LIMITED —South Delhi, Delhi, Delhi
- ₹3,04,713.60 - ₹13,06,580.65 a year
- Full-time
- Microsoft Excel
- Computer Science
- SQL
- Paid sick time
Quick apply
14d
Data Analyst
Barclays —Gurugram, Haryana
- Administrative experience
- SQL
- Machine learning
11d
Data Entry Operator/Computer Operator
Harjan Elevate Private Limited —Uttam Nagar, Delhi, Delhi
- Up to ₹1,80,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
13d
ESG Data Analyst
Suntec Web Services —Delhi, Delhi
- Email
- Remote
- Microsoft Excel
- English
- Research
Data Analyst
Ziventra —Gurugram, Haryana
- ₹1,00,000 - ₹1,40,000 a month
- Full-time
- SQL
- AWS
- Analysis skills
Quick apply
Business Analyst - I
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Windows
- Master's degree
- SQL
9d
MIS Executive
vinayak enterprises —Jhilmil Colony, Delhi, Delhi
- ₹30,000.00 - ₹35,000.63 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply
Executive-Data Analyst MIS Specialist
Sasefied —Gurugram, Haryana
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- SQL
Quick apply
Data Analyst
Skeps —Gurugram, Haryana
- Microsoft Excel
- Master's degree
- SQL
Reporting Analyst
HILTI —Gurugram, Haryana
- Computer Science
- Microsoft Office
- Master's degree
- Health insurance
Analyst
Mastercard —Gurugram, Haryana
- Full-time
- Remote
- APIs
- Agile
- Analytics
MIS Executive – Google Apps Script
le fabco pvt ltd —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Databases
- Bachelor's degree
Quick apply
Data Analyst
OcIT —Gurugram, Haryana
- DevOps
- SQL
- Leadership
Quick apply
14d
Business Analyst - Gurgaon, India
Dentsply Sirona —Gurugram, Haryana
- Online application
- Microsoft Excel
- Sales
- Salesforce
Data Analyst
eminenture —North District, Delhi
- SQL
- Bachelor's degree
- Communication skills
- Commuter assistance
- Paid holidays
Data Analyst
Ameriprise India —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Work from home
3d
Product Analyst
Kohler India Corporation —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- SQL

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Service Desk Analyst (Contract)

JAMY INTERACTIVE INC
Gurugram, Haryana

Quick apply

Job details

Full-time
₹24,35,740.90 - ₹32,38,009.96 a year

Benefits

Work from home

Qualifications

English
Microsoft Office
12th Pass
ServiceNow
10th Pass

Full job description

Responsibilities:

Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure
Perform diagnostics of tickets and their status by client and other criteria
Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources
Provide customer-focused 1st line support as part of a team aiming to resolve as issues at first point of contact.
Provide ticket analysis, reporting and follow up based on Service Level Agreements (ticket response and resolution times)
Preparing Customer Reports in line with agreed formats;
Collation of internal KPI metrics in line with agreed formats
Support the Service Delivery Manager and/or PMO in the execution of his/her tasks;
In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery.

Qualifications

Prior Service Desk Experience – You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting;
Command authority naturally - You don’t need borrowed power to enlist the help of others – you just know how to do it - you are optimistic and are viewed in a favourable light and are valued by the organisations you work for;
Possess quick shifting abilities, knowing what to note and what to ignore - The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
Set, observe, and re-evaluate priorities frequently - You focus and prioritise by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
Ask good questions and listen to stakeholders - Great analysts/administrators don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
Do not use information as a weapon or a means of control - You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat):
Possess expertise in service desk management – You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that operates in, the tools we operate and the approaches we deploy that gives you a natural authority and solid strategic insight;
Exercise independent and fair consensus-building skills when conflict arises - But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole;
Cultivate and rely on extensive informal networks inside and outside to solve problems that arise - You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them);

Pay: ₹2,435,740.90 - ₹3,238,009.96 per year

Benefits:

Work from home

Application Question(s):

What is your current salary and your expected salary ?

Experience:

ServiceNow: 1 year (Preferred)
Kimble: 1 year (Preferred)
Service Desk: 10 years (Preferred)

Work Location: Hybrid remote in Gurugram, Haryana

Quick apply

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