Chief manager customer engagement (agency) Jobs

Chief Manager - Customer Engagement (Agency)
AxisMaxlife —Lucknow, Uttar Pradesh
- Customer service
- Master's degree
- Presentation skills
8d
Chief Manager - Talent Acquisition COE
AxisMaxlife —Remote
- Remote
- Team management
- Recruiting
- Communication skills
4d
Chief Manager - Underwriting Governance & Audit
AxisMaxlife —Remote
- Remote
23h
Chief Manager - Renewals
AxisMaxlife —Remote
- Remote
- SQL
- Analysis skills
- Machine learning
10d
Senior BDE or BDM Outbound
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Senior HR Executive
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Vice President of Sales
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
4d
BDE
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Content Writer
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Talent Acquisition Executive
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Customer Success Executive
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
4d
QA Team Lead
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Manager - Training
AxisMaxlife —Hyderabad, Telangana
- Public speaking
- Microsoft Office
- Master's degree
1d
BA Team Lead
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Trainee BDE
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
CMO - Chief Marketing Manager (Hospitals)
Benaka Healthcare —Bengaluru, Karnataka
- ₹40,000 - ₹10,00,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Senior Social Media Executive
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
QA Automation
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Manager - Medical Underwriting
AxisMaxlife —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- Finance
8d
Python Developer
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel

I want to receive the latest job alerts for chief manager customer engagement (agency)

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

chief manager customer engagement (agency) jobs near

Python Developer jobs in Ahmedabad, Gujarat

Social Media Specialist jobs in Ahmedabad, Gujarat

Content Writer jobs in Ahmedabad, Gujarat

Recruiter jobs in Ahmedabad, Gujarat

Quality Assurance Manager jobs in Ahmedabad, Gujarat

Customer Success Manager jobs in Ahmedabad, Gujarat

Marketing Manager jobs in Bengaluru, Karnataka

Recruitment Manager jobs in Remote

Python Developer jobs in Tirunelveli, Tamil Nadu

Python Developer jobs in Ramanathapuram, Coimbatore, Tamil Nadu

Python Developer jobs in Connaught Place, Delhi, Delhi

Python Developer jobs in Akurdi, Pune, Maharashtra

Web Developer jobs in Zirakpur, Punjab

Net Developer jobs in Madurai, Tamil Nadu

Walk In Interview For Freshers, Python jobs in Pune, Maharashtra

Mall, Sales Girl jobs in Hyderabad, Telangana

Vice President Of Sales jobs in Lajpat Nagar, Delhi, Delhi

Steel,tmt Steel Sales jobs in Coimbatore, Tamil Nadu

Vice President Of Sales jobs in Mumbai, Maharashtra

Teacher, Admin, Principal, Vice Principal jobs in Jharkhand

Chief Manager - Customer Engagement (Agency)

AxisMaxlife -
Lucknow, Uttar Pradesh

Apply Now

Job details

8 days ago

Qualifications

Succession planning
Customer service
Master's degree
Presentation skills
AI
MBA

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Chief Manager – Customer Engagement Team

Position

1 – Zone Officer – East 2

Department

Customer Engagement Team

Function

Operations

Reporting to

Vice President – CET (Agency)

Band

Location

Lucknow GO-1

Team size (D/I)

JOB SUMMARY

Customer Engagement

o Service Grievance and CEO/XO escalations

o DNPS

Market Conduct - 13M & 25M Persistency, FIR and GIR

Retention – E2R, Freelook, Surrender, ECS deactivation

Revenue Generation

o Service to Sales

o Service to Recruitment

Business Deliverables - Issuance / WIP management

Distribution engagement

Building Leadership & People Capability

Capability and Capacity buildup / Transformation

Audit & Compliance

KEY RESPONSIBILITIES

Customer Engagement

Ø Drive Customer Obsession value for customer

Ø Ensuring quality in processing - DNPS

Ø Reduction in CXO escalation / Service Grievance

13M & 25M Persistency

Ø Driving 13th Month and 25th M collections (as per pre-decided cohorts) by calling the customers / sellers

Ø Drive all input activities (Proactive / Reactive) to achieve 13th + 25th M Collections

Creating visibility for all stakeholders and having a weekly governance rhythm with the Regional Manager / Office Heads & CET team. Corrective and preventive measures to be implemented to improve persistency

Retention

Ø Engage to retain – Retaining customers with mis-selling complaint

Ø Freelook – Retaining customers who wish to cancel the policy

Ø Surrender – Retaining customer who come to surrender the policy

Ø ECS – Retaining customers who want to deactivate their ECS payment method

Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.

Revenue Generation – Service to Sales / Recruitment

Ø Identify training needs of Front end and skill them.

Ø Coaching and Developing the team to meet their goals

Ø Always look for opportunity to upsell a customer once retained.

Business Deliverables

Ø Enabling the advisors and distribution team on how to manage the WIP on mPro and servicing in mPower

Ø Traction of Applied to Paid for the region

Ø Conducting process refreshers and process changes session with the distribution team

Distribution Engagement

Ø Office Visit once a quarter and engaging with the OH

Ø Creating awareness amongst Advisors – Quality of Business

Ø Coordination with various stake holders

Building Leadership and People Capability

Ø Structured capability / competency building and succession planning

Ø Retain top performers

Ø Generating ideas to improve the process / systems

Ø Employee engagement

Ø Driving key initiatives and projects in the region

Audit & Compliance

Ø Ensuring regulatory and statutory compliance

Ø Zero dilution in the process adherence

Capacity and Capability

Ø Drive people for better capacity and capability development

Ø Drive AI / Transformation agenda in the zone through regular skilling and communication

Measures of Success

DNPS - 96

Reduction in CXO escalation by 50%

Customer Engagement >60%

13M Persistency > 86%

25M Persistency > 86%

Engage to Retain > 50%

Freelook retention > 40%

Surrender retention > 70%

ECS retention > 40%

S2S, S2R – 100%

Applied to Paid >94%

Key Goal (Business)

Building relationship with customers through customer obsession value

Driving customer retention and Persistency

Meeting Business and recruitment target for the region.

Distribution engagement

Identify training needs of Front end and skilling them.

Key Relationships (Internal /External)

Collaboration with Zonal / Regional / CET

Collaboration with Distribution Team

Key competencies/skills required

Must have minimum 8-12 years of experience of which at least 3 years should have been spent in Operations and / or Customer Service

Interpreting, analyzing data using statistical techniques for trends

Develop and Implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.

Good presentation skills

Desired qualification and experience

MBA/Post Graduate in Management preferred

Must have minimum 8-12 years of experience of which at least 3-5 years should have been spent in Operations and / or Customer Service

Experience of managing Operations and / or Customer Service preferably in banking, telecom or MNC service companies

State

Uttar Pradesh

Branch

Lucknow

Department

Operations

Function

Operations - Agency

Posted On

05-Jun-2026

Apply Now

Refine Your Search

Chief Manager - Customer Engagement (Agency)

Chief Manager - Talent Acquisition COE

Chief Manager - Underwriting Governance & Audit

Chief Manager - Renewals

Senior BDE or BDM Outbound

Senior HR Executive

Vice President of Sales

BDE

Content Writer

Talent Acquisition Executive

Customer Success Executive

QA Team Lead

Manager - Training

BA Team Lead

Trainee BDE

CMO - Chief Marketing Manager (Hospitals)

Senior Social Media Executive

QA Automation

Manager - Medical Underwriting

Python Developer

I want to receive the latest job alerts for chief manager customer engagement (agency)

Explore jobs in more locations

About Axis Max Life

Job Description

Position

Jobseeker tools

Employer Tools

Browse

Stay Connected