Front office associate and supervisor Jobs

Assistant Front Office Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Assistant Front Desk Manager
Marriott International, Inc —Surat, Gujarat
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Front Desk Manager
Marriott International, Inc —Tirupati, Andhra Pradesh
- Full-time
- No experience needed
- 12th Pass
- Front desk
Reception Supervisor
Hampton By IC’s —Maharishi Nagar, Noida, Uttar Pradesh
- ₹23,000 - ₹27,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Front Office Supervisor
Ramada By Wyndham Ghaziabad Vasundhara —Ghaziabad, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
- Food provided
Quick apply
Front Office Associates
Merlis Hotels Coimbatore —Coimbatore, Tamil Nadu
- ₹18,000 - ₹23,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Flexible schedule
- Food provided
Quick apply
12d
AsstMgr-Front Office I
Marriott International, Inc —Delhi, Delhi
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Front Office Associate/ Supervisor
Hotel Park Prime Goa —Panaji, Goa
- ₹13,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Administrative experience
- Health insurance
- Food provided
Quick apply
14d
Assistant Manager-Front Desk
Marriott International, Inc —Sawai Madhopur, Rajasthan
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Front Office Assistant
DIMORA KOZHIKODE —Calicut, Kerala
- ₹16,000 - ₹20,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Front Office Associate and supervisor
Comfort Inn Empire —Morbi, Gujarat
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Health insurance
- Food provided
Quick apply
Front Office Supervisor
Ramada by Wyndham Gandhidham Shinay —Shinaya, Gujarat
- ₹20,000 - ₹22,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Commuter assistance
- Paid time off
Quick apply
Technical Reporting Associate
Labcorp —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
Front Office Associate
LE PONDY —Puducherry, Puducherry
- ₹13,000 - ₹16,000 a month
- Full-time
- Hospitality
- English
- In-person
- Food provided
Quick apply
Front Office Associate
Regenta Place Vasco —Vasco Da Gama, Goa
- ₹8,086 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Food provided
Quick apply
Assistant Manager -Front Desk
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Manager HRBP
Sigachi Industries Limited —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
Quick apply
Asst. Manager - Front Desk
Marriott International, Inc —Hyderabad, Telangana
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
10d
Front Office Associate
Hyatt Place Aurangabad Airport —Aurangabad, Maharashtra
- Full-time
- Hospitality
- Customer service
- Diploma
Front Office Associate
Marriott International, Inc —Goa
- Full-time
- 12th Pass
- Supervising experience

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Assistant Front Office Manager

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26059337
Job CategoryRooms & Guest Services Operations
Location5B IGI T3 Road, New Delhi, Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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