Airport Mumbai Maharashtra Customer retention executive Jobs – 280 Open Jobs Today

Customer Success Associate - Team Lead- Fashion Retail
Aashni + Co. —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Management
- Customer service
- English
- Health insurance
Quick apply
18h
Customer Retention Executive (Remote)
Supportstraw Technologies Private Limited —Mumbai, Maharashtra
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Senior Executive - Retention Marketing
Flo Mattress —Mumbai, Maharashtra
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Customer Engagement Executive / Manager
IRIS Business Services Ltd —Vashi, Navi Mumbai, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
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Senior Executive Customer Service
Zouk —Chembur, Mumbai, Maharashtra
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- Full-time
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12d
Customer Engagement Executive / Manager
IRIS Business Services —Turbhe, Mumbai, Maharashtra
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Staffing Arrow —Mumbai District, Maharashtra
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1d
Retention Marketing Executive
WAGR Retail Private Limited —Mumbai, Maharashtra
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CRM Executive
Malti Labs Solutions Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
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9d
Customer Retention & Social Media Escalations
Flo Mattress —Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
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1h
Customer Relationship Executive
WAGR Retail Private Limited —Lower Parel, Mumbai, Maharashtra
- ₹35,000 - ₹55,000 a month
- Full-time
- Microsoft Office
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14d
Helpdesk Executive
Captain Clean India Private Limited —Andheri, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
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- 12th Pass
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9d
Customer Onboarding Executive
Kappal Digifreight Solutions Private Limited —Andheri, Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
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- Paid sick time
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8d
Customer Success Executive
Symphony Tech Solutions —Mumbai, Maharashtra
- ₹2,50,000 - ₹6,00,000 a year
- Full-time
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Assistant Manager - Customer Lifecycle Management
Ketto Online Ventures Pvt Ltd —Mumbai, Maharashtra
- Databases
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2d
Customer Success Head
LogisticsNow —Mumbai, Maharashtra
- Full-time
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Customer Representative Executive
Captain Clean India Private Limited —Andheri, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
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- 12th Pass
- Health insurance
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9d
Customer Success Manager
MariaDB plc —Mumbai, Maharashtra
- Remote
- Bilingual
- English
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CRM Executive
Zyax Chem Private Limited —Mumbai, Maharashtra
- Full-time
- CRM software
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Customer Support Manager
Fluent Academy —Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- English
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- Computer skills
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- Paid sick time
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1d

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Customer Success Associate - Team Lead- Fashion Retail

Aashni + Co.
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹70,000 a month
18 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

Management
Customer service
Upselling
English
Fashion retail
Sales
Bachelor's degree
Customer relationship management
Conflict management
Relationship management
Leadership

Full job description

Lead – Customer Success (Assistive Sales)

Location: Andheri, MumbaiDepartment: Customer SuccessReporting To: Chief Marketing Officer

About Aashni + Co

Aashni + Co is a leading global destination for luxury South Asian fashion, bringing together an exceptional curation of couture, occasionwear, bridalwear and designer accessories from India’s most celebrated and emerging design houses.

With flagship stores in London and Mumbai, alongside a strong and growing e-commerce presence, Aashni + Co delivers a highly personalized luxury shopping experience to discerning customers worldwide.

As we continue to strengthen our global presence and elevate the customer journey across every touchpoint, we are looking for a dynamic and experienced Customer Success Team Lead to drive customer excellence, assistive sales and long-term customer loyalty.

Role Overview

The Lead – Customer Success (Assistive Sales) will be responsible for leading and developing the Customer Success team while driving revenue through high-touch customer engagement and consultative selling.

This role combines customer relationship management, sales leadership and operational excellence, ensuring customers receive personalized styling assistance, seamless service and an exceptional end-to-end shopping experience.

The ideal candidate will possess strong leadership capabilities, commercial acumen, a deep understanding of luxury retail and a customer-first mindset focused on retention and long-term brand loyalty.

Key Responsibilities1. Customer Experience & Assistive Selling

Provide personalized assistance to customers via WhatsApp, email, chat and phone support.
Offer expert product recommendations, styling advice and size guidance.
Support customers throughout their purchase journey, ensuring a frictionless shopping experience.
Drive upselling and cross-selling opportunities through strong product understanding and customer profiling.
Ensure exceptional customer communication standards across all interactions.

2. Team Leadership & Performance Management

Lead, mentor and develop a team of Customer Success executives/managers.
Build a highly motivated, customer-centric and commercially driven team.
Conduct regular 1-on-1 reviews, team meetings and coaching sessions.
Set clear performance goals and monitor team KPIs consistently.
Develop training programs focused on service excellence, product knowledge and luxury customer handling.
Lead by example in adopting company vision, service standards and organizational values.

3. Customer Success Strategy & Retention

Develop strategies to improve customer satisfaction, retention and repeat purchases.
Build proactive customer engagement systems to anticipate customer needs before escalation.
Implement customer retention and loyalty initiatives.
Improve overall customer lifetime value through relationship building and personalized outreach.
Manage escalations and ensure resolution as per company SOPs.

4. Operational Excellence & Process Management

Ensure smooth coordination between marketing, merchandising, operations and logistics teams.
Monitor post-order customer experience including delivery timelines, cancellations and issue resolution.
Proactively manage change and guide the team through evolving business processes.
Identify operational inefficiencies and work with management to improve processes.

Performance Metrics (KPIs)

The Customer Success Team Lead will own and be accountable for the following business metrics:

Revenue & Sales Performance

Revenue contribution from Customer Success team
Total sales generated
Number of transactions
Number of units sold
Conversion ratio
Average Transaction Value (ATV)
Average Cart Size
Customer Success contribution to total e-commerce revenue

Customer Acquisition & Service Metrics

Daily lead generation tracking
Lead source-wise sales performance
Team response turnaround time (TAT)
Reduction in post-order cancellations
Order tracking and proactive customer communication
Resolution of cancellation requests

Customer Loyalty & Retention

Customer retention rate
Repeat customer ratio
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Loyalty program participation
Customer reviews and ratings
Customer Lifetime Value (LTV) growth
Upsell and cross-sell campaign effectiveness

Experience

Minimum 7 years of experience in Customer Success, Sales or Customer Relationship Management with the last 2 years in a Lead role.
Prior experience managing teams within fashion, beauty, luxury retail or e-commerce industries preferred.
Strong understanding of high-value customer service environments and consultative selling.

Education

Bachelor’s degree in Business, Fashion Management, Marketing or related field.

Core Skills

Strong leadership and people management capabilities
Excellent spoken and written English communication
Exceptional problem-solving and conflict resolution skills
Strong sales orientation with customer-centric thinking
Ability to coach and develop high-performing teams
Proficiency with CRM tools and e-commerce platforms
Deep product understanding and passion for luxury fashion
Ability to manage premium clientele with confidence and empathy

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

Health insurance
Provident Fund

Application Question(s):

Do you have experience working in a fashion retail industry ?

Experience:

total work: 8 years (Required)

Work Location: In person

Quick apply

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