Kolkata West Bengal People business partner Jobs – 255 Open Jobs Today

Process Associate
Wipro Limited —Kolkata, West Bengal
- B.Sc
- English
- Master's degree
4d
HR RECRUITER
B.S.B International —Kolkata, West Bengal
- Up to ₹50,000 a month
- Full-time
- B.Sc
- English
- Microsoft Office
Executive Assistant- A4
Capgemini —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
HR Operations - Engagement Manager
Capgemini —Kolkata, West Bengal
- Microsoft Office
- Human resources
- Communication skills
- Health insurance
Mobilization Specialist
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- PMP
- English
People & Culture Executive
AccorHotel —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Supply Chain Operations Associate
Accenture —Kolkata, West Bengal
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Work from home
SENIOR HR RECRUITER
B.S.B International —Kolkata, West Bengal
- ₹1,25,000 a month
- Full-time
- B.Sc
- English
- Microsoft Office
Associate Director Inside Sales
Accenture —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Salesforce
Supply Chain Operations Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Corporate Fundraising Executive
PEOPLE POWER —Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Marketing
- Microsoft Office
Quick apply
Assistant Director, Regulatory Compliance Artificial Intelligence and Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Azure
- SQL
13d
Associate General Manager- Corporate Partnerships & High Net-Worth Individuals
CRY - Child Rights and You —Kolkata, West Bengal
- Email
- Business development
- Mentoring
- Communication skills
Territory Sales Manager
Orient Electric —Kolkata, West Bengal
- ₹4,00,000 - ₹7,00,000 a year
- Sales
- Master's degree
- Electrical experience
CLIENT SERVICING & PROJECT MANAGEMENT ASSOCIATE
Framed Memoirs —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Business development
- Project management
Quick apply
4d
Global Business Development Lead - Telco Security
Ericsson —Kolkata, West Bengal
- Computer Science
- Engineering
- Master's degree
Senior Supervisor - Fund Accounting
Apex Group —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Business Operations Manager
Ganesh Enterprises —Kolkata, West Bengal
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Administrative experience
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
8d
Head of Region (Southern) - Enterprise Business
Maxis —Danga, West Bengal
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree

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Process Associate

Wipro Limited -
Kolkata, West Bengal

Apply Now

Job details

Fresher
4 days ago

Qualifications

B.Sc
English
Master's degree
Analysis skills
Science
Bachelor's degree
Computer skills
B.E.
Business Administration
Typing
MBA

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: Process Associate
City: Kolkata
State/Province: West Bengal
Posting Start Date: 7/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Experience Profile Education Requirements
Role Offshore Staff Offshore Staff
Associate Fresher or Experience
Strong aptitude for learning system software and product specific information
Strong analytical skills
Good English Comprehension skills
Ability to multitask with Keyboard shortcut skills
Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.
Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline

B.SC IT,MBA,BE not eligible to apply

͏

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

people business partner jobs in kolkata west bengal

Process Associate

HR RECRUITER

Executive Assistant- A4

HR Operations - Engagement Manager

Mobilization Specialist

People & Culture Executive

Supply Chain Operations Associate

SENIOR HR RECRUITER

Associate Director Inside Sales

Supply Chain Operations Analyst

Corporate Fundraising Executive

Assistant Director, Regulatory Compliance Artificial Intelligence and Analytics

Associate General Manager- Corporate Partnerships & High Net-Worth Individuals

Territory Sales Manager

CLIENT SERVICING & PROJECT MANAGEMENT ASSOCIATE

Global Business Development Lead - Telco Security

Senior Supervisor - Fund Accounting

Associate

Business Operations Manager

Head of Region (Southern) - Enterprise Business

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