India Senior customer support representative Jobs – 792 Open Jobs Today

Team Lead Sales Operations B2B
Sandoz —Telangana
- Full-time
- Management
- Inventory management
- English
Senior Sales Manager
Merloam Estates —Chennai, Tamil Nadu
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Paid sick time
Quick apply
Sr Procurement Representative
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Engineering
- Finance
- Project management
Lead Logistics Customer Experience and Operations Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- AI
8d
Country Manager
Cadila Pharmaceuticals Ltd —Dhaka, Bihar
- Full-time
- Sales
- Master's degree
- Administrative experience
Client fulfillment Manager
Tufropes private limited —Pithampur, Madhya Pradesh
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
Sales Operations Manager
SymphonyAI —Bengaluru, Karnataka
- ₹25,45,584 a year
- Full-time
- Sales
- Salesforce
- Master's degree
7d
DB Service Business Development Leader-International
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Sales Manager
Pranera Textiles —Tirupur H.O, Tamil Nadu
- ₹40,000 - ₹70,000 a month
- Full-time
- Sales
- Marketing
- Salesforce
- Commuter assistance
- Cell phone reimbursement
Quick apply
Textile Sales Manager
Pranera Textiles —Tiruppur, Tamil Nadu
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
Quick apply
Customer Project Specialist
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Windows
Senior Customer Care Executive (Tamil/Kannada)
Punarjan Ayurveda Pvt Ltd —Kukatpally, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Master's degree
- In-person
- Health insurance
- Food provided
Quick apply
7d
Supply Chain Planning & Optimization Manager
ExxonMobil —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- English
- Commuter assistance
- Health insurance
13d
Customer Support Representative - German
Joan Technologies —Hyderabad, Telangana
- ₹5,00,000 - ₹10,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
6d
Order Management Team Lead
NielsenIQ —Pune, Maharashtra
- Full-time
- Sales
- English
- Finance
Quick apply
13d
Hindi Audio Specialist - Freelance AI Trainer Project
Meridial —Delhi, Delhi
- ₹11.00 - ₹30.65 an hour
- Remote
- English
- AI
- Communication skills
- Health insurance
- Paid time off
Senior Associate - Account Services
Lowe's —Bengaluru, Karnataka
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Sales Development Representative
PRODUCTNOVA —BTM Layout, Bengaluru, Karnataka
- ₹45,000 - ₹55,000 a month
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Quick apply
Customer Service Representative
Abacos Health Private Limited —Ahmedabad, Gujarat
- Full-time
- English
- Bachelor's degree
- Data entry
Quick apply
Sr Product Support Representative
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Software troubleshooting
- Customer service
- Bachelor's degree

I want to receive the latest job alerts for senior customer support representative in india

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support representative jobs near india

Supply Chain Manager jobs in Bengaluru, Karnataka

Sales Manager jobs in Tiruppur, Tamil Nadu

Business Development Manager jobs in Bengaluru, Karnataka

Customer Experience Specialist jobs in Chennai, Tamil Nadu

Customer Support Representative jobs in Hyderabad, Telangana

Senior Sales Manager jobs in Chennai, Tamil Nadu

Trainer jobs in Delhi, Delhi

Sales Operations Manager jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Ahmedabad, Gujarat

Operations Team Leader jobs in Delhi, Delhi

Academic Operations jobs in Delhi, Delhi

Operations Internship Work jobs in Remote

Team Leader jobs in Ahmedabad, Gujarat

Operations Team Leader jobs in Remote

Operations Team Leader jobs in Jharkhand

Operations Team Leader jobs in Coimbatore, Tamil Nadu

Supply Chain Manager jobs in Hyderabad, Telangana

Manager jobs in Chennai, Tamil Nadu

Logistics, Supply Chain Management,internship jobs in Kerala

Supply Chain Manager jobs in Dera Bassi, Punjab

Team Lead Sales Operations B2B

Sandoz -
Telangana

Apply Now

Job details

Full-time

Qualifications

Management
Inventory management
SAP
Supply chain
SAP Materials Management
English
Master's degree
Project management
Bachelor's degree
Supply chain management
SAP S/4HANA
Agile
Business Administration
Supply Chain Management
Workday

Full job description

Major Accountabilities

•
Build, develop, and sustain a high‑performing Sales Operations team through structured onboarding, continuous training, coaching, and performance management. Ensure new team members are effectively onboarded through appropriate system access, training, and ongoing support to enable timely and high‑quality performance in their roles.

•
Plan and allocate team capacity effectively to ensure uninterrupted, high‑quality service delivery aligned with workload, priorities, and business demands. Provide senior-level oversight and resolution of escalated operational issues, including complex order management, invoicing discrepancies, and customer complaints.

•
Ensure consistent adherence to customer service processes, internal controls, and established SOPs; coordinate updates to SOPs in line with process or system changes. Own end‑to‑end customer service activities, including forecasting, order management, dunning, complaints handling, and Artwork management, in compliance with internal guidelines and customer-specific requirements.

•
Drive timely and accurate order execution through relevant systems, while continuously monitoring the end‑to‑end Order‑to‑Cash process to meet service and performance targets. Being responsible for correct artwork implementation in accordance with regulatory requirements.

•
Act as the primary contact point and interface for defined external customers, ensuring proactive, solution‑oriented communication and timely resolution of inquiries. Partner closely with Sales Directors, STO, and cross‑functional stakeholders (Supply Chain, Finance, Quality, IT) to align priorities and act as a trusted internal advisor.

•
Champion customer and account-related topics across the organization, raising awareness of risks, opportunities, and service improvement needs. Lead and support continuous improvement initiatives within Sales Operations and Business Operations, including standardization, process optimization, and system enhancements.

•
Ensure timely reporting and escalation of technical complaints and transport deviations in line with quality and regulatory requirements. Contribute to and support supply chain–related projects, transformation initiatives, and global process harmonization efforts. Demonstrate the ability to identify unusual trends, variances, and risks in operational performance, and clearly communicate insights along with recommended actions.

•
Contribute to and support supply chain–related projects, transformation initiatives, and global process harmonization efforts. Proactively establish robust backup and knowledge‑transfer structures to reduce key‑person dependency and ensure service continuity. Contribute to and support supply chain–related projects, transformation initiatives, and global process harmonization efforts.

Key Performance Indicators

•
Achievement of overall team performance targets, including top‑line and bottom-line objectives.

•
Customer satisfaction and quality of end‑to‑end service delivery. Timely and effective operational support to the Commercial organization.

•
Quality of collaboration and feedback from internal stakeholders. On‑Time‑In‑Full (OTIF) delivery performance.

•
Timely execution of planned product launches and business transfers. Results of audits and self‑inspections relevant to Sales Operations.

•
SFCF control outcomes related to Sales Operations processes and responsibilities. Individual performance objectives and development goals as defined and evaluated through Sandoz’s performance management framework in Workday

•

Financial and Business Results (indirectly):
Position holder contributes to the overall Financial and Business results of Global B2B by driving the order-to-cash process.

Education:
•
Bachelor’s or master’s degree in supply chain management, Business Administration, or a related field is required.

•
A master’s degree in business administration or a related discipline is preferred.

Languages:
English

Experience and Skills:
•
12–14 years of progressive experience in supply chain management, sales operations, project management, or related functions, preferably within a pharmaceutical or Global Capability Center (GCC) environment.

•
Strong understanding of end‑to‑end sales and commercial processes, including complex Order‑to‑Cash (O2C) workflows.

•
In‑depth knowledge of complex supply chain, logistics, and inventory management processes in a global, matrixed organization.

•
Demonstrated people management experience, including leading, developing, and motivating teams.

•
Proven track record of successfully leading complex, cross‑functional projects and driving outcomes across multiple stakeholders.

•
Hands‑on functional expertise in SAP (SD, MM, and FI modules), with experience supporting or leading SAP S/4HANA implementation.

•
Strong ability to collaborate effectively with diverse teams and senior stakeholders across different geographies, cultures, and functions.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity& Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Apply Now

Refine Your Search

senior customer support representative jobs in india

Team Lead Sales Operations B2B

Senior Sales Manager

Sr Procurement Representative

Lead Logistics Customer Experience and Operations Specialist

Country Manager

Client fulfillment Manager

Sales Operations Manager

DB Service Business Development Leader-International

Sales Manager

Textile Sales Manager

Customer Project Specialist

Senior Customer Care Executive (Tamil/Kannada)

Supply Chain Planning & Optimization Manager

Customer Support Representative - German

Order Management Team Lead

Hindi Audio Specialist - Freelance AI Trainer Project

Senior Associate - Account Services

Sales Development Representative

Customer Service Representative

Sr Product Support Representative

I want to receive the latest job alerts for senior customer support representative in india

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected