Whitefield Bengaluru Karnataka It head Jobs – 241 Open Jobs Today

head-service delivery and operations
first connect Human Capital Services —Bengaluru, Karnataka
- ₹40,00,000 - ₹50,00,000 a year
- Full-time
- PMP
- IT
- In-person
Quick apply
14h
Head - Master Data Management
SnapSeaarch —Bengaluru, Karnataka
- Up to ₹25,00,000 a year
- Urgently hiring
- Master's degree
- Bachelor's degree
- Retail sales
Practice Head-IT Infrastructure Services
JMR Infotech —Bengaluru, Karnataka
- Email
- Bachelor's degree
Software Developer SDLC SQL HTML
BuziBrAIns —R. T. Nagar, Bengaluru, Karnataka
- From ₹15,000 a month
- Part-time
- Hybrid work
- Software troubleshooting
- ERP systems
- Master's degree
- Work from home
- Flexible schedule
Quick apply
Distinguished Full Stack Engineer
Richpanel —Bengaluru, Karnataka
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Computer Science
- Master's degree
- SQL
- Health insurance
Quick apply
Lead Backend Engineer
Richpanel —Bengaluru, Karnataka
- ₹30,00,000 - ₹50,00,000 a year
- Full-time
- Computer Science
- System design
- Master's degree
- Health insurance
Quick apply
Senior Product Manager/Lead Business Analyst (Collection Manager)
HummingWave Technologies —Indiranagar, Bengaluru, Karnataka
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- SQL
- Math
- Product management
- Health insurance
- Paid time off
Quick apply
Principal Engineer - Backend
Unifize —Bengaluru, Karnataka
- ₹60,00,000 - ₹70,00,000 a year
- Full-time
- Presentation skills
- Bachelor's degree
- APIs
Quick apply
Head of Technology
RemoteStar —Bengaluru, Karnataka
- Full-time
- Master's degree
- Databases
- AWS
Sr Manager - Service Management
ALSTOM —Bengaluru, Karnataka
- Full-time
- Computer Science
- PMP
- Master's degree
IT Associate
KRONES DIGITAL SOLUTIONS —Bengaluru, Karnataka
- Online application
- Azure
- Bachelor's degree
- Scripting
Director – IT Infrastructure Services (Managed Services)
INOPTRA DIGITAL —Bengaluru, Karnataka
- Remote
- Azure
- Computer Science
- PMP
Quick apply
Analyst - Endpoint Management
ALSTOM —Bengaluru, Karnataka
- Full-time
- Engineering
- Windows
- Bachelor's degree
Sr. Director & Head of Architecture
G-P —Bengaluru, Karnataka
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
- Health insurance
Quick apply
Software Engineer III
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Java
- Software development
- AI
IT Systems & Network Engineer
FLAM —Bengaluru, Karnataka
- Azure
- AWS
- Python
Quick apply
Java Developer-Appzillon
CreditAccess Grameen —Bengaluru, Karnataka
- Online application
- Java
- SQL
- Analysis skills
Delivery & Practice Head IT Infra
Tru Global Software —Bengaluru, Karnataka
- Full-time
IT Manager-Regional Operations (IT)
Titan Company —Bengaluru, Karnataka
- Bachelor's degree
- Communication skills
Principal Solution Architect
SKF —Bengaluru, Karnataka
- Computer Science
- Master's degree
- Bachelor's degree

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head-service delivery and operations

first connect Human Capital Services
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹40,00,000 - ₹50,00,000 a year
14 hours ago

Qualifications

Succession planning
COBIT
PMP
IT
Lean Six Sigma
Manufacturing

Full job description

Location: Bangalore

Role Purpose

The Head – Service Delivery & Operations will be responsible for end-to-end IT service delivery, operational excellence, governance, customer satisfaction, and continual service improvement across the IT Services organization.

The role will provide leadership across multiple technology domains, ensuring delivery of agreed service levels, operational efficiency, vendor performance, process standardization, automation, compliance, and business-aligned outcomes. The individual will drive a customer-centric service delivery culture and establish scalable operational frameworks that support business growth, operational maturity, and service excellence.

Key Responsibilities

Service Delivery & Operations

· Own end-to-end operational delivery across all IT service domains.

· Ensure achievement of agreed service levels, operational KPIs, and customer satisfaction targets.

· Drive service quality, availability, reliability, and operational excellence.

· Act as the primary escalation point for critical operational issues and service disruptions.

· Lead continual service improvement initiatives across the organization.

Governance & Service Management

· Establish and drive operational governance, service reviews, and performance management frameworks.

· Lead Incident, Problem, Change, Service Request, Capacity, Availability, and Service Continuity Management practices.

· Develop and maintain operational dashboards, scorecards, and executive reporting.

· Drive process standardization, automation, and productivity improvement initiatives.

Business & Operational Management

· Drive resource planning, workforce optimization, and capacity management across service domains.

· Ensure optimal utilization of resources and delivery capabilities.

· Drive operational efficiency and cost-effective service delivery through standardization, automation, and process improvements.

· Support budgeting, forecasting, and resource planning activities related to service delivery operations.

· Establish metrics and reporting mechanisms to track operational performance, productivity, and service effectiveness.

Stakeholder & Customer Management

Build strong relationships with business stakeholders and leadership teams.
Ensure alignment of IT services with business priorities and operational objectives.
Drive customer satisfaction and service improvement programs.
Ensure effective communication, escalation management, and issue resolution.

Vendor & Partner Management

Govern managed service providers, support partners, and strategic technology vendors.
Establish vendor performance management and review mechanisms.
Ensure contractual commitments, SLAs, and service obligations are consistently achieved.
Drive vendor accountability and value realization.

Leadership & Organizational Development

· Lead and mentor functional leaders across technology domains.

· Foster a culture of accountability, collaboration, innovation, and continuous improvement.

· Drive capability development, succession planning, and talent growth initiatives.

· Build a high-performing service delivery organization focused on business outcomes.

Key Success Measures

· SLA, KPI, and service performance achievement.

· Customer satisfaction and stakeholder feedback.

· Service availability and operational reliability.

· Reduction in recurring incidents and major service disruptions.

· Automation and productivity improvements.

· Vendor performance and governance compliance.

· Operational efficiency and process maturity.

· Resource utilization and capacity optimization.

· Successful delivery of service improvement initiatives.

Experience Required

· 15+ years of IT experience with significant experience leading IT Operations, Service Delivery, Infrastructure, Enterprise Applications, or Managed Services environments.

· Proven experience managing large multi-functional IT delivery organizations.

· Demonstrated experience leading large multi-functional teams across internal organizations and partner/vendor ecosystems.

· Strong background in service management, operational governance, stakeholder management, and vendor governance.

· Proven track record of driving operational excellence, automation, and service transformation initiatives.

· Experience working with executive leadership and managing complex stakeholder environments.

Preferred Experience

· Experience leading large-scale IT Operations, Service Delivery, Shared Services, or Managed Services environments.

· Experience in Pharmaceutical, Life Sciences, Manufacturing, Healthcare, or other regulated industries.

· Exposure to Enterprise Applications, Manufacturing Systems, Quality & Compliance Platforms, Infrastructure & Cloud Services, Integration Platforms, and Digital Operations.

· ITIL, PMP, COBIT, Lean Six Sigma, or related certifications preferred.

Leadership Competencies

· Service Delivery Leadership

· Operational Excellence

· Customer Centricity

· Stakeholder Management

· Vendor Governance

· Cross-Functional Leadership

· Strategic Thinking

· Transformation & Automation

· Business & Commercial Acumen

· Change Leadership

· Results Orientation

Pay: ₹4,000,000.00 - ₹5,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

it head jobs in whitefield bengaluru karnataka

head-service delivery and operations

Head - Master Data Management

Practice Head-IT Infrastructure Services

Software Developer SDLC SQL HTML

Distinguished Full Stack Engineer

Lead Backend Engineer

Senior Product Manager/Lead Business Analyst (Collection Manager)

Principal Engineer - Backend

Head of Technology

Sr Manager - Service Management

IT Associate

Director – IT Infrastructure Services (Managed Services)

Analyst - Endpoint Management

Sr. Director & Head of Architecture

Software Engineer III

IT Systems & Network Engineer

Java Developer-Appzillon

Delivery & Practice Head IT Infra

IT Manager-Regional Operations (IT)

Principal Solution Architect

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