Saket Delhi Delhi Delivery analyst Jobs – 1446 Open Jobs Today

Sr Analyst
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
- Analysis skills
- Continuous improvement
Senior Associate - Valuation and Financial Modelling
Acuity Knowledge Partners —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Project Analyst Trainee
Accessible Minds pvt. ltd. —Noida, Uttar Pradesh
- ₹15,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Quality Analyst (QA)
Spraxa Solutions Pvt Ltd —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Java
- Scripting
- Software development
Quick apply
Workday HCM Implementation and Support Analyst
Tech Pinacle Innovation Pvt Ltd —Noida, Uttar Pradesh
- ₹5,26,208.82 - ₹15,82,904.56 a year
- Full-time
- Hybrid work
- ERP systems
- APIs
- Agile
Quick apply
Supply Chain Executive
Aimler Solutions Private Limited —Noida, Uttar Pradesh
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Oliver Wyman - Knowledge Analyst - Gurugram
Oliver Wyman —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Research
Analyst
Mastercard —Gurugram, Haryana
- Full-time
- Remote
- APIs
- Agile
- Analytics
Quality Analyst
Trikuta global pvt. ltd. —Okhla, Delhi, Delhi
- ₹40,000 - ₹45,000 a month
- Call employer
- Analysis skills
- In-person
- Communication skills
- Paid time off
- Food provided
Quick apply
Delivery Operations Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
7d
Service Delivery Manager - F&A - I2C 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Management
- English
Quick apply
14d
Delivery AI Product Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
12d
Lead Delivery AI Product Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Analyst FP&A, Financial Planning
Mondelēz International —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Continuous improvement
- Leadership
7d
Executive Enablement Analyst
Barclays —Noida, Uttar Pradesh
- English
- Project management
- AI
Senior Analyst
Mastercard —Gurugram, Haryana
- Full-time
- Remote
- APIs
- Agile
- Analytics
IT Project Manager
Blute Technologies Pvt. Ltd. —Delhi, Delhi
- ₹83,333 - ₹1,00,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
8d
Client Services Analyst I
Zinnia - Employee Referral —Noida, Uttar Pradesh
- Online application
- Microsoft Office
- Analysis skills
- Software development
Capabilities & Insights Analytics Analyst - Healthcare Insights
McKinsey & Company —Gurugram, Haryana
- Microsoft Excel
- SQL
- Analysis skills
Data Analyst
Optum —Noida, Uttar Pradesh
- Full-time
- Research
- Master's degree
- MBA
- Health insurance

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Sr Analyst

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

Qualifications

Management
SAP
Six Sigma
Analysis skills
Continuous improvement
ITIL
Kaizen
ServiceNow
Leadership
Communication skills
Active Directory

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

The Service Desk Lead is responsible for overseeing Global Service Desk (GSD) operations and ensuring seamless collaboration with the Global Account Management (GAM) and cross-functional resolver teams. The role focuses on delivering consistent, high-quality IT support services aligned with SLA commitments, driving operational efficiency, improving First Contact Resolution (FCR), and enhancing customer experience through proactive governance and continuous improvement initiatives. This role acts as a key bridge between Service Desk operations, Field Service Operations (FSO), GAM leadership, and resolver groups to ensure end-to-end service delivery excellence

Key Responsibilities

1. Service Delivery & Operations Management

Lead day-to-day Service Desk operations across regions (APAC, EMEA, AMER).
Ensure adherence to SLAs, KPIs, and quality benchmarks (e.g., FCR, MTTR, ticket closure timelines).
Drive effective incident, service request, and major incident handling.
Monitor ticket queues, backlog, and aging to ensure timely resolution.

(Aligned to regular governance discussions)

2. Stakeholder & Client Engagement (GAM Alignment)

Act as a single point of contact for GAM and client stakeholders for service desk performance.
Provide periodic updates on ticket trends, key drivers, and service improvements.\r\n• Participate in governance calls, MOR reviews, and client discussions to present GSD performance insights.\r\n• Ensure customer-centric service delivery aligned with contractual expectations.\r\n________________________________________\r\n3. Cross-Functional Collaboration (GSD + FSO + Resolver Groups)\r\n• Work closely with FSO teams to optimize ticket routing and resolution efficiency. \r\n• Identify and drive shift-left opportunities (e.g., password resets, access issues, standard application support).\r\n• Coordinate with resolver teams (Applications, Endpoint, SAP, etc.) for SLA adherence.\r\n• Ensure smooth handoffs between Service Desk and downstream support teams.\r\n________________________________________\r\n4. Process Improvement & Transformation\r\n• Identify recurring ticket trends and drive automation or knowledge-based resolution. (e.g., account unlocks, password resets, application access issues) \r\n• Lead Kaizen/Six Sigma initiatives to improve efficiency, reduce ticket volumes, and optimize resolution time.\r\n• Drive continuous improvement through: \r\no Shift-left initiatives\r\no Knowledge base enhancement\r\no Automation (scripts, self-service tools)\r\n________________________________________\r\n5. Quality, Knowledge & Governance\r\n• Ensure adherence to quality standards through audits, dip checks, and feedback loops.\r\n• Drive Knowledge Management practices (KB creation, usage, and accuracy improvement).\r\n• Conduct regular team reviews and governance meetings to monitor operational health.\r\n• Maintain compliance with organizational and client-specific processes.\r\n________________________________________\r\n6. Team Leadership & People Management\r\n• Manage Service Desk agents, leads, and shift operations.\r\n• Ensure optimal staffing, roster management, and workload distribution.\r\n• Conduct coaching, mentoring, and performance reviews.\r\n• Drive capability building through training and skill development initiatives.\r\n________________________________________\r\n7. Reporting & Metrics Management\r\n• Track and publish operational dashboards (ticket volumes, trends, FCR, SLA adherence).\r\n• Perform root cause analysis (RCA) on key incidents and service gaps.\r\n• Present insights during Monthly Operations Reviews (MORs).\r\n• Ensure data-driven decision-making for service improvements.

Skill Requirements

Technical Skills\r\n• Strong understanding of IT Service Management (ITSM) tools (e.g., ServiceNow).\r\n• Knowledge of: \r\no Active Directory (password resets, access issues)\r\no Microsoft 365 applications\r\no Endpoint & application support environments\r\n• Familiarity with incident, problem, change, and service request management.\r\n________________________________________\r\nProcess & Domain Skills\r\n• Expertise in ITIL framework (Incident, Problem, Change Management).\r\n• Exposure to: \r\no SLA/KPI management\r\no Service Desk metrics (FCR, MTTR, backlog, aging)\r\n• Experience in shift-left, automation, and continuous improvement initiatives.\r\n________________________________________\r\nLeadership & Stakeholder Skills\r\n• Strong stakeholder management (client + GAM + delivery leadership).\r\n• Ability to drive governance calls and executive-level reporting.\r\n• Team management and people leadership capabilities.\r\n• Conflict resolution and escalation management skills.\r\n________________________________________\r\nAnalytical & Improvement Skills\r\n• Strong analytical mindset for identifying trends and optimization opportunities.\r\n• Experience with: \r\no Six Sigma / Kaizen / DBS practices (preferred)\r\no Data-driven operational improvements\r\n________________________________________\r\nSoft Skills\r\n• Excellent communication (verbal and written)\r\n• Customer-centric mindset\r\n• Decision-making under pressure (especially for major incidents)\r\n• Collaboration across global teams

Other Requirements

Need to work from Noida (NSL Techzone - Sector 144)

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delivery analyst jobs in saket delhi delhi

Sr Analyst

Senior Associate - Valuation and Financial Modelling

Project Analyst Trainee

Quality Analyst (QA)

Workday HCM Implementation and Support Analyst

Supply Chain Executive

Oliver Wyman - Knowledge Analyst - Gurugram

Analyst

Quality Analyst

Delivery Operations Analyst

Service Delivery Manager - F&A - I2C 4C

Delivery AI Product Analyst

Lead Delivery AI Product Analyst

Analyst FP&A, Financial Planning

Executive Enablement Analyst

Senior Analyst

IT Project Manager

Client Services Analyst I

Capabilities & Insights Analytics Analyst - Healthcare Insights

Data Analyst

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