Tamil Nadu Soft skills Jobs – 1039 Open Jobs Today

Shift Lead (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Management
- Customer service
- Windows
Assistant Manager - Operations
BVG India Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- In-person
Quick apply
KYC Verification Executive
Readyzone solutions pvt ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick apply
Life Skills Trainer
Narayana e-Techno School —Hosur, Tamil Nadu
- ₹22,000 - ₹30,000 a month
- Full-time
- Public speaking
- English
- Microsoft Office
- Health insurance
Quick apply
14d
RTR Senior Associate
Gratitude India —Chennai, Tamil Nadu
- Up to ₹9,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
L3 Application Support Specialist
ISS —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- DevOps
9d
Group Operations Manager - Service Delivery Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Master's degree
- Project management
13d
Power BI Functional Consultant – QA (2–4 Years Experience)
Lumel —Chennai, Tamil Nadu
- SQL
- Analysis skills
- APIs
Admin & soft skills trainer
proscenium theatre and creative solutions —Virugambakkam, Chennai, Tamil Nadu
- ₹12,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Soft Skill Trainer
BRIGHT LIGHT SOCIETY —Karamadai, Tamil Nadu
- ₹23,000 - ₹26,000 a month
- English
- In-person
- Teaching experience
Quick apply
Supply Chain Manager
NAMBISANS DAIRY PVT LTD., —Perundurai, Tamil Nadu
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
Sr Administrator (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Windows
9d
Soft Skill Trainer
Syncfusion, Inc. —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Public speaking
6d
Pedagogy
Naandi Foundation —Chennai, Tamil Nadu
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- English
- Master's degree
Quick apply
2d
Indesign paginator
DSM Soft Private Ltd —Tiruchirappalli, Tamil Nadu
- Up to ₹25,000 an hour
- Full-time
- In-person
- Diploma
- Communication skills
- Flexible schedule
Quick apply
Salesforce Analyst & Administrator
Stats Perform —Chennai, Tamil Nadu
- Full-time
- Sales
- Salesforce
- English
G Card Holder – Customs Clearance
ZWARE SOFT PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Assistant Manager Accounts Payable
Tata Consultancy Services —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Assistant Quality Manager
Unidos Technology —Gummidipoondi, Chennai, Tamil Nadu
- ₹6,00,000 - ₹7,80,000 a year
- Full-time
- English
- Microsoft Office
- Assembly
- Food provided
Quick apply
Senior Associate Learning and Development
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule

I want to receive the latest job alerts for soft skills in tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

soft skills jobs near tamil nadu

Delivery Manager jobs in Chennai, Tamil Nadu

Quality Manager jobs in Gummidipoondi, Chennai, Tamil Nadu

Operations Manager jobs in Chennai, Tamil Nadu

Salesforce Administrator jobs in Chennai, Tamil Nadu

Soft Skills Trainer jobs in Chennai, Tamil Nadu

Senior Administrator jobs in Chennai, Tamil Nadu

Test Engineer jobs in Chennai, Tamil Nadu

Delivery Manager jobs in Navi Mumbai, Maharashtra

Delivery Manager jobs in Pilerne, GOA

E Commerce Manager jobs in Remote

Delivery Boy jobs in Ahmedabad, Gujarat

Government Product Manager jobs in Delhi, Delhi

Delivery Manager jobs in Hyderabad, Telangana

Delivery jobs in Thiruvananthapuram, Kerala

Delivery Manager jobs in Bangalore City, Bengaluru, Karnataka

Gym Trainer, Helper, Gym jobs in Noida, Uttar Pradesh

Soft Skills Trainer jobs in Mulund, Mumbai, Maharashtra

Soft Skills Trainer jobs in Andheri, Mumbai, Maharashtra

Soft Service Manager jobs in Bengaluru, Karnataka

Trainer jobs in Orissa

Shift Lead (Support & Operations)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

ITIL Certification
Management
Customer service
Windows
Microsoft Office
ITIL
Conflict management
Computer networking
ServiceNow
Communication skills
Help desk

Full job description

Chennai, Tamil Nadu
Job Summary

Position: Service Desk Lead Job Description: Lead Must be able to work on own initiative, work within the team ensuring all Service Desk technical objectives is delivered to the highest standard. Need to create a comprehensive training plan for newly hired Service Desk analysts, ongoing training for all levels of Service Desk members. Deliver continuous improvement across all disciplines Maintain project and support SLA targets. Take first level escalations and drive call reduction efforts Timely action and delivery of agent coaching regarding call handling, ticket quality and all other delegated coaching responsibilities.Need proactive attitude to make recommendations for new technology initiatives. General Description Responsibilities: - Lead will be responsible for managing daily servicedesk operations and must ensure all metrics are measured and adhered. Overall responsibility for processes, escalations, knowledge management within the service desk operations. To ensure compliance with policies, standards and processes as documented in the Knowledge Management database. Need to ensure any process changes are correctly replicated and implemented. Implement performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Review and follow-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery. Performs reviews on ageing of tickets and conducts pending ticket analysis with team members. Review escalations and implement corrective and preventive actions are in place. Good in initiating, proposing and in execution plan for Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Need to represent weekly / monthly operational review with stake holders. Train, coach and mentor Service Desk Analysts (Level 1 ). Oversee staff activities. Need to create training materials for support staff or newly on boarded team members. To ensure compliance with policies, standards and processes as documented in the Knowledge Management database Maintain high standard of quality of service at the Service Desk. Responsible for SLA Reporting Ensure the team achieves SLA attainment goals. Ensure ticket quality is meeting SLA and team is coached appropriately. Proficient in managing ServiceNow, report generation and data analysis. Key Qualification Proficient in Hardware, Networking and Microsoft Office Skills. Good knowledge of the ITSM tool SLA Management Proven ability to work with little supervision and identify issues requiring escalation ITIL knowledge would be an advantage Strong communication skills ,both spoken and written Ability to handle the team, coach, guide and instill responsibility . Customer Focused. Self disciplined and flexibility. Self starter/ self motivated Time and Conflict management. Ability to work with little supervision and identify issues requiring escalation. Ability to learn processes and procedures applicable to the account. Key Qualifications Soft Skills - Excellent communication and conversation skills (Verbal and Written) - People management - Good working knowledge of MS OFFICE - Should have great customer handling skills and managerial skill - Problem Solving - Flexibility & Availability - Customer Service Management Years of Experience Relevant : 4+ years of help desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification requirements - ServiceNow - Windows / Network related Certifications - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Key Responsibilities

1. To ensure that calls/ chats are addressed within agreed SLAs
2. To maintain attendance, leave reports , breaks & shift rosters
3. To perform adhoc analyses, SIP activities and infrastructure management
4. To resolve escalations in a timely manner adhering to the process and quality compliance
5. To ensure positive customer satisfaction and feedback
6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities

Lead will be responsible for managing daily servicedesk operations and must ensure all metrics are measured and adhered. Overall responsibility for processes, escalations, knowledge management within the service desk operations. To ensure compliance with policies, standards and processes as documented in the Knowledge Management database. Need to ensure any process changes are correctly replicated and implemented. Implement performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Review and follow-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery. Performs reviews on ageing of tickets and conducts pending ticket analysis with team members. Review escalations and implement corrective and preventive actions are in place. Good in initiating, proposing and in execution plan for Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Need to represent weekly / monthly operational review with stake holders. Train, coach and mentor Service Desk Analysts (Level 1 ). Oversee staff activities. Need to create training materials for support staff or newly on boarded team members. To ensure compliance with policies, standards and processes as documented in the Knowledge Management database Maintain high standard of quality of service at the Service Desk. Responsible for SLA Reporting Ensure the team achieves SLA attainment goals. Ensure ticket quality is meeting SLA and team is coached appropriately. Proficient in managing ServiceNow, report generation and data analysis.

Skill Requirements

Roficient in Hardware, Networking and Microsoft Office Skills. Good knowledge of the ITSM tool SLA Management Proven ability to work with little supervision and identify issues requiring escalation ITIL knowledge would be an advantage Strong communication skills ,both spoken and written Ability to handle the team, coach, guide and instill responsibility . Customer Focused. Self disciplined and flexibility. Self starter/ self motivated Time and Conflict management. Ability to work with little supervision and identify issues requiring escalation. Ability to learn processes and procedures applicable to the account.

Other Requirements

ServiceNow experience handling ITSM - Windows / Network related Certifications - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

soft skills jobs in tamil nadu

Shift Lead (Support & Operations)

Assistant Manager - Operations

KYC Verification Executive

Life Skills Trainer

RTR Senior Associate

L3 Application Support Specialist

Group Operations Manager - Service Delivery Management

Power BI Functional Consultant – QA (2–4 Years Experience)

Admin & soft skills trainer

Soft Skill Trainer

Supply Chain Manager

Sr Administrator (Support & Operations)

Soft Skill Trainer

Pedagogy

Indesign paginator

Salesforce Analyst & Administrator

G Card Holder – Customs Clearance

Assistant Manager Accounts Payable

Assistant Quality Manager

Senior Associate Learning and Development

I want to receive the latest job alerts for soft skills in tamil nadu

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected