Bandra, Mumbai, Maharashtra Operations team leader Jobs – 1410 Open Jobs Today

Customer Service Team Leader
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
Quick apply
Operations Manager – BPO Sales
Falcon Multi Services Ltd. —Mumbai, Maharashtra
- ₹50,000 a month
- Full-time
- Sales
- Microsoft Office
- Administrative experience
Quick apply
9d
Manager-Sales Operations
BUNGE —Mumbai, Maharashtra
- Management
- Customer service
- Master's degree
Team Manager - Total Rewards
Tata Consultancy Services —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Project management
Team Leader - Operations
brocus it solutions pvt ltd —Sanpada, Navi Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- CRM software
- English
- Master's degree
- Health insurance
- Life insurance
Quick apply
4d
Restaurant Captain
KTR —Bandra West, Mumbai, Maharashtra
- ₹18,000 - ₹24,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Food provided
Quick apply
Senior Team Leader - Controllership
V.Group —Mumbai, Maharashtra
- English
- Finance
- Master's degree
Operations Manager – Visa Process (Customer Support – Inbound Voice)
Hiring on Behalf of Client —Ghansoli, Navi Mumbai, Maharashtra
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Commuter assistance
Quick apply
3h
Team Leader
Datamark, Inc. —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- 12th Pass
- Bachelor's degree
Quick apply
VP of Network Operations
Fynd —Mumbai, Maharashtra
- Full-time
- Engineering
- Master's degree
- Electrical experience
Team Leader- Operations|International|09102025
TGBPL TP India - IBU —Mumbai, Maharashtra
- Full-time
- Remote
- Work from home
External Hiring|Team Leader- Operations|International|01022026
TGBPL TP India - IBU —Mumbai, Maharashtra
- Full-time
- Remote
- Work from home
Associate Director, Global Finance Operations
General Mills —Powai, Mumbai, Maharashtra
- Full-time
- Hybrid work
- Finance
- Master's degree
- Bachelor's degree
Team Leader - Operations
Datamark BPO Service LLP —Thane, Maharashtra
- Up to ₹3,54,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health insurance
- Life insurance
Quick apply
6d
IN_Associate_Internal audit services_ Internal audit services_Advisory_Mumbai
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Workplace Service Delivery Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Chief of Staff
MICS Comprehensive Financial Services —Mumbai, Maharashtra
- From ₹10,00,000 a year
- Full-time
- Management
- Microsoft Office
- Finance
Quick apply
Sr. Manager- Global Shared Services
SSOE, Inc. —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Senior Accounts Receivable Specialist
TraceLink, Inc —Mumbai, Maharashtra
- ₹18,42,653.08 - ₹24,30,455.38 a year
- Microsoft Excel
- Salesforce
- Finance
Talent Acquisition Lead | Hiring Specialist | Team Leadership Role
Abid Gaffar Sarguru —Santacruz, Mumbai, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Mentoring
- Recruiting
- In-person
- Health insurance
Quick apply

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Customer Service Team Leader

ODeX India Solutions Pvt. Ltd. -
Vikhroli, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹40,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Marathi
Microsoft Excel
Management
Customer service
English
Quality assurance
Bachelor's degree
Team management
Customer relationship management
Business Administration
Hindi
Document management systems

Full job description

Dear Folks,

We have an urgent opening for the position of Team Leader at ODeX India Solutions Pvt Ltd.

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 2-4 Yrs

Education: Graduation

Language: English, Hindi, Marathi

Job Responsibilities:

1. Team Management:

· Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely completion of tasks.

· Provide guidance, training, and mentorship to team members to enhance their skills and professional development.

· Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement.

· Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric approach.

2. Issue Resolution:

· Ensure prompt and accurate resolution of customer problems, escalating complex issues when necessary.

· Monitor and analyze customer feedback to identify recurring issues and develop strategies for improvement.

· Maintain a high level of customer satisfaction by delivering excellent support services and managing customer expectations.

3. Process Improvement:

· Continuously evaluate existing support processes and workflows to identify areas for improvement.

· Streamline support procedures to enhance efficiency, reduce response times, and increase customer satisfaction.

· Collaborate with other departments, such as product, development or quality assurance, to address recurring customer issues and drive improvements in products or services.

· Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

· Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate and up-to-date information for the support team.

· Provide training and resources to team members to enhance their product/service knowledge and troubleshooting abilities.

· Identify knowledge gaps and work with relevant authorities to fill those gaps through training programs or resource development.

5. Reporting and Analytics:

· Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and customer feedback.

· Prepare regular reports and metrics to track team performance, identify trends, and provide insights to management.

· Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve overall support operations.

6. Team Building and Team Retention:

· To possess strong team-building skills.

· To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage individual strengths to create a high-performing team.

· To build/promote a sense of unity and mutual understanding within the team and should be good at retention of any team member if needed.

7. Collaboration:

· Collaborate with other departments, such as sales, marketing, or product teams, to share customer insights and contribute to product/service enhancements.

· Connect on regular basis with other team leaders or managers to ensure seamless coordination, knowledge sharing, and alignment of goals.

· Effectively communicate updates, changes, and best practices to the support team, ensuring clear and consistent messaging.

8. Emotional Intelligence and Decision Making:

· To empathize team members, create positive work environment and supportive environment.

· To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a timely manner.

9. Adaptability and Time Management:

· Should be open to change, able to adjust plans and strategies as needed, and support team members in navigating transitions.

· Should be able to allocate resources efficiently and manage their own time as well as that of the team members.

10. Grievances Handling:

· Should be an active listener and able to create an open communication environment ensuring that team members know they can approach the team leader with any issues they may have.

· Offer support to the team member raising the grievance, ensuring they feel heard/understood and determine appropriate actions based on the findings of the investigation and the nature of the grievance.

· If necessary, should be able to escalate the matter to higher management or HR, following established protocols and procedures very diligently.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Education:

Bachelor's (Required)

Experience:

Team management: 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

operations team leader jobs in bandra, mumbai, maharashtra

Customer Service Team Leader

Operations Manager – BPO Sales

Manager-Sales Operations

Team Manager - Total Rewards

Team Leader - Operations

Restaurant Captain

Senior Team Leader - Controllership

Operations Manager – Visa Process (Customer Support – Inbound Voice)

Team Leader

VP of Network Operations

Team Leader- Operations|International|09102025

External Hiring|Team Leader- Operations|International|01022026

Associate Director, Global Finance Operations

Team Leader - Operations

IN_Associate_Internal audit services_ Internal audit services_Advisory_Mumbai

Workplace Service Delivery Manager

Chief of Staff

Sr. Manager- Global Shared Services

Senior Accounts Receivable Specialist

Talent Acquisition Lead | Hiring Specialist | Team Leadership Role

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