Dwarka Delhi Delhi Credit manager Jobs – 363 Open Jobs Today

Head - Collection - Unsecured BX & B1
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AIM Solder —Mandhela Kalan, Delhi
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9d
Delivery Lead Manager
Accenture —Gurugram, Haryana
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T4 - Lead Operations (Disability Case Manager)
Alight —Gurugram, Haryana
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Reporting Lead - Sr Manager
PepsiCo —Gurugram, Haryana
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Bank of America —Gurugram, Haryana
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Bank of America —Gurugram, Haryana
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Indifi Technologies Pvt. Ltd —Gurugram, Haryana
- ₹3,00,000 - ₹6,00,000 a year
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Head - Collection - Unsecured BX & B1

Hero FinCorp -
Gurugram, Haryana

Apply Now

Job details

Permanent
14 days ago

Qualifications

Succession planning
Management
Vendor management
Performance management
Master's degree
Bachelor's degree
Team management
MBA
Leadership
Banking
Negotiation

Full job description

Role Purpose

The National Collection Manager will be responsible for leading and driving the field collections strategy for Bucket X and Bucket 1 portfolios across the country. The role requires managing a large field collection workforce, optimizing collection efficiency, reducing delinquency, improving roll-back performance, and ensuring regulatory compliance while managing an outstanding portfolio (POS) of approximately ₹1,000 Crores.

The incumbent will lead a team of around 120 collection professionals and oversee a network of collection agencies/vendors to deliver business objectives and portfolio health targets.

Key Responsibilities

Portfolio Management

Manage and drive collections for Bucket X and Bucket 1 delinquent accounts across all regions.

Own collection performance for a portfolio with an outstanding POS of approximately ₹1,000 Crores.

Monitor delinquency trends, roll rates, collection efficiency, and recovery metrics.

Develop and execute collection strategies to minimize forward flows and improve customer curing rates.

Ensure achievement of monthly, quarterly, and annual collection targets.

Team Leadership & People Management

Lead, mentor, and manage a team of approximately 120 field collection professionals through regional and zonal managers.

Establish a high-performance culture with clear KRAs and accountability.

Drive productivity, engagement, and capability-building initiatives across teams.

Recruit, train, and develop collection talent to strengthen the organizational pipeline.

Conduct regular performance reviews and succession planning.

Vendor & Agency Management

Identify, onboard, and develop new collection agencies/vendors across geographies.

Establish performance scorecards and governance mechanisms for agency management.

Monitor agency productivity, compliance adherence, and cost efficiency.

Drive vendor optimization and improve collection outcomes through strategic partnerships.

Conduct regular reviews and audits of collection agencies.

Strategy & Process Improvement

Design and implement field collection strategies to improve recovery rates.

Leverage analytics and portfolio segmentation to enhance collection effectiveness.

Drive process improvements, automation initiatives, and productivity enhancements.

Collaborate with Risk, Operations, Credit, and Technology teams to strengthen collection processes.

Recommend policy changes based on portfolio performance and market trends.

Compliance & Governance

Ensure adherence to RBI guidelines, fair collection practices, and company policies.

Maintain strong governance and control frameworks across field and agency operations.

Monitor customer complaints and ensure timely resolution.

Conduct regular compliance audits and training programs.

Stakeholder Management

Work closely with senior leadership to provide portfolio insights and action plans.

Collaborate with business, risk, operations, and finance teams to achieve organizational goals.

Present collection performance reviews and strategic recommendations to management.

Key Performance Indicators (KPIs)

Collection Efficiency (%)

Rollback and Resolution Rates

Delinquency Reduction

Forward Flow Control

Agency Productivity

Cost-to-Collect

Team Productivity Metrics

Compliance & Audit Scores

Portfolio Health Indicators

Employee Retention and Engagement

Required Skills & Competencies

Functional Skills

Collections Strategy & Execution

Early Delinquency Management (Bucket X & Bucket 1)

Field Collections Management

Agency/Vendor Management

Portfolio Analytics

Recovery Operations

MIS & Performance Monitoring

Compliance & Regulatory Understanding

Budget & Cost Management

Leadership Skills

Large Team Management

Performance Management

People Development & Coaching

Change Management

Stakeholder Management

Decision Making

Conflict Resolution

Strategic Thinking

Behavioral Competencies

Strong Result Orientation

High Ownership & Accountability

Problem-Solving Mindset

Execution Excellence

Data-Driven Decision Making

Negotiation & Influencing Skills

Customer-Centric Approach

Qualifications

Graduate in any discipline; MBA preferred.

Certifications in Collections, Risk Management, or Financial Services will be an added advantage.

Experience

12–18+ years of experience in Collections within NBFC, Banking, Fintech, or Retail Lending.

Proven experience managing large field collection teams (100+ employees).

Strong track record of handling portfolios exceeding ₹500–1,000 Crores.

Extensive experience in agency/vendor management and nationwide collection operations.

Demonstrated success in improving collection efficiency and controlling delinquency.

Job Snapshot

Updated Date

01-06-2026

Job ID

JOB_2178

Department

Collections - Retail Finance

Location

Gurgaon, Gurgaon, Haryana, India

Experience

12 - 18 Years

Employee Type

Permanent

Apply Now

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