Richmond Town Bengaluru Karnataka Operations lead Jobs – 9008 Open Jobs Today

Customer Success Operations Lead
SpotDraft —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
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8d
Delivery Operations Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree
Operations & Administration Lead
LMI Technologies —Bengaluru, Karnataka
- Full-time
- English
- Administrative experience
- 12th Pass
Quick apply
Lead Production Team Leader
GE HEALTHCARE —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- Continuous improvement
Factory Manager - Food & Beverage Sector
RIMS —Bengaluru, Karnataka
- ₹11,00,000 - ₹13,00,000 a year
- Full-time
- Bachelor's degree
- Budgeting
- In-person
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Team Leader - Operations
Connect4sure technologies pvt ltd —HSR Layout Sector 1, Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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1h
Capacity Planning and Workforce Operations Lead Analyst
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Health insurance
Tech Operations Team Lead - AR/Finance
Autodesk —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Salesforce
- ERP systems
Head of Property Operations
Finplify Technologies Private Limited —Bengaluru, Karnataka
- Up to ₹2,00,000 a month
- Full-time
- Business development
- HVAC
- In-person
Quick apply
Supervisor Project Support
Zebra Technologies —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Procurement Operations Team Lead (Purchasing)
Rolls-Royce —Bengaluru, Karnataka
- Full-time
- Customer service
- Manufacturing
Digital Workplace Operations Lead
Cargill —Bengaluru, Karnataka
- Azure
- Computer Science
- Windows
CEO - Software
Benaka Capital —Bengaluru, Karnataka
- ₹4,00,000 - ₹20,00,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
Delivery Lead Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- Analysis skills
- Project management
Order Management, Sr. Manager
Synopsys —Bengaluru, Karnataka
- Management
- Master's degree
- Presentation skills
- Health insurance
5d
Global Service Desk Lead & APJ Contractual Operation Manager
HP —Bengaluru, Karnataka
- Full-time
- AI
- Communication skills
- Negotiation
Lead - Operations Excellence
Microland —Bengaluru, Karnataka
Global People Operations
Coram AI —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- English
- Master's degree
- Paid holidays
- Paid time off
6d
Client Relations Manager
Westend Hospitality —JP Nagar, Bengaluru, Karnataka
- ₹12,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Internship
Quick apply
Supply Chain Operations Lead, Hardware Fulfillment, GDC
Google —Bengaluru, Karnataka
- Full-time
- Management
- Bachelor's degree
- AI

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Customer Success Operations Lead

SpotDraft
Bengaluru, Karnataka

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Job details

Full-time
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Google Suite
Power BI
Microsoft Excel
Sales
Salesforce
R
Microsoft Office
Tableau
B2B
B2B sales
HubSpot
SaaS
Communication skills
Python

Full job description

About SpotDraft

SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts — and our story deserves to be told in creative, human, and memorable ways.

As a Customer Success Operations Lead, you will empower the Customer Success team by providing actionable intelligence, improving process efficiency, and owning critical operations that drive customer retention, expansion, and satisfaction. You’ll work closely with post-sales leadership and the broader Revenue Operations team to build scalable processes, monitor key performance metrics, and optimize the full customer lifecycle.

Top Outcomes:

Post-Sales Metrics & Forecasting

Own CS forecasting and performance reporting at rep, lead, region, and organizational levels. Run weekly cadences with CS teams to measure and validate the renewal and expansion pipeline.
Drive CS forecasting (renewals, upsell, contraction, churn) on a monthly and quarterly basis and maintain the books of business. Partner with the team to keep the CRM and other tools updated for hygiene and reporting.
Classify and maintain a structured log of churn accounts with root cause for leadership reporting.
Maintain the renewal calendar with tracking across the full renewal cycle — including multi-year, co-term, auto-renewal, and early-renewal scenarios — ensuring no renewal falls outside the managed motion.

Process Optimization

Refine and enforce the CS playbook across different client tiers.
Optimise the Sales <> Customer Success handover and coordination.
Enable better customer engagement and deal acceleration through regular forecast reviews across all CS motions (renewals, expansions, etc.).
Run quarterly NPS surveys for CS and track CSAT, deriving actionable insights from both.
Drive workflow re-engineering and process automation initiatives across the customer journey (book- to- cash cycle)

Data Management & Reporting

Own data hygiene, administration, improvement, and change management for the CS toolstack as a continuous operation, so that data flow across departments is reliable and actionable.
Build and maintain reports and dashboards that synthesize complex data into clear, actionable insights at rep, lead, and head level.
Provide intelligence and ad-hoc operational support needed by the CS team to consistently deliver against timelines/SLAs and renewal/expansion targets.
Build and maintain a health-scoring framework within the CS platform, incorporating product usage signals, support ticket patterns, and engagement data to enable proactive customer management.
Support quarterly and annual business reviews for CS leadership, including performance trends, cohort-level retention analysis, and fiscal year-end summaries for company leadership.
Support any other ad-hoc data analysis requests across CS operations.

Performance Management

Own the design and administration of variable compensation structures for the CS team at all levels, in alignment with goals set by leadership; own the calculation, automation, and exception-handling of quarterly payouts.
Automate/templatize variable payout and incentive calculations quarter on quarter, and resolve any objections to calculations prior to payouts.

Deal / Commercial Review

Streamline commercial processes for faster revenue bookings and realization for the CS team.
Review commercial proposals (change-management, add-on features, integrations, etc.), check adherence to internal product packaging and price points, suggest necessary changes, and provide timely approval — hands-on understanding of any CPQ tool is a plus.
Systems Administration
Own administration, access management, and configuration of the post-sales toolstack, including the CS platform (Hook/Planhat, etc.) and CRM modules relevant to post-sales workflows.
Maintain and improve integration pipelines between tools — ensuring the CRM and CS platform remain in sync with minimal manual intervention.
Lead change management and onboarding for any new tools or process changes introduced within the CS function, including documentation and team communication.

Enablement & Training

Support new and continuous enablement programs to improve CS team productivity and cross-team collaboration, with a specific focus on tool/techstack onboarding.

Requirements:

Hard Skills

5–8 years of Sales Operations / Customer Success Operations experience, ideally in a fast-paced B2B SaaS environment (startup experience preferred).
Familiarity with retention metrics and frameworks — GRR, NRR, logo churn, expansion ARR — and the ability to build reporting around them from raw CRM or CS platform data.
Experience supporting or building QBR and executive-level reporting decks, translating operational data into a clean business narrative.
Strong communication skills — written, verbal, and presentation.
Hands-on experience with:
CRM systems like Salesforce, HubSpot, etc.
CS platforms like Planhat, Gainsight, ChurnZero, etc.
Proficiency with:

Microsoft Office Suite (Excel, Word, PowerPoint) & Google Suite
Data analysis tools: Advanced Excel, R/Python (preferred), Tableau/Power BI/Data Studio

Soft Skills

Ownership mindset: Takes personal accountability for outcomes and drives initiatives independently.
Work ethic: Delivers high-quality, complete work with a proactive attitude.
Execution-focused: Ability to drive projects from 1–100 with minimal hand-holding.
Self-starter: Capable of identifying opportunities and creating work without waiting for assignments.
Team player: Collaborative, easy to work with, and makes work enjoyable for cross-functional teams.
Attention to detail: Strong organizational and documentation skills.

Why SpotDraft?

Brilliant teammates—Work with some of the sharpest minds in legal tech.
Expand your network—Interact with top founders, investors, and industry leaders.
Real impact—Take ownership of projects and see your work in action.
Big goals, bold moves—We trust you to deliver, innovate, and push boundaries.

Our Core Values

Our business is to delight Customers
Be Transparent. Be Direct
Be Audacious
Outcomes over everything else
Elevate each other
Be Passionate. Take Ownership.
Be 1% better every day

All candidates’ personal data shared during the recruitment process will be handled with utmost confidentiality and used solely for hiring purposes, in line with applicable data protection regulations.

SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status

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Refine Your Search

operations lead jobs in richmond town bengaluru karnataka

Customer Success Operations Lead

Delivery Operations Senior Analyst

Operations & Administration Lead

Lead Production Team Leader

Factory Manager - Food & Beverage Sector

Team Leader - Operations

Capacity Planning and Workforce Operations Lead Analyst

Tech Operations Team Lead - AR/Finance

Head of Property Operations

Supervisor Project Support

Procurement Operations Team Lead (Purchasing)

Digital Workplace Operations Lead

CEO - Software

Delivery Lead Senior Manager

Order Management, Sr. Manager

Global Service Desk Lead & APJ Contractual Operation Manager

Lead - Operations Excellence

Global People Operations

Client Relations Manager

Supply Chain Operations Lead, Hardware Fulfillment, GDC

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