Pune Maharashtra Control supervisor Jobs – 194 Open Jobs Today

Sr. Specialist - Cummins CARE Operations (Supervisor)
Cummins Inc. —Pune, Maharashtra
- Night shift
- Customer service
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- Master's degree
Interior Site Supervisor
Atelier Noua —Pune, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- AutoCAD
- Engineering
- Supervising experience
Quick apply
Project Operations Manager
Falcon Infosystems —Pune, Maharashtra
- ₹20,000.00 - ₹58,382.31 a month
- Full-time
- AutoCAD
- Microsoft Office
- Project management
Quick apply
4d
Senior Assembly Engineer
Master Handlers Pvt. Ltd. —Kothrud, Pune, Maharashtra
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Assembly
- Supervising experience
- Bachelor's degree
Quick apply
Senior Manager - Operations
The Phoenix Mills Limited —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Budgeting
- Diploma
Supervisor – Production
K. K. Nag —Pune, Maharashtra
- Full-time
- ERP systems
- Electrical experience
- Bachelor's degree
Supervisor, Collections
XPO —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Flexible schedule
Supervisor Accouting C4 II
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Finance
Production Supervisor
Convex Latex Pvt. Ltd. —Hinjewadi, Pune, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Supervising experience
- Bachelor's degree
Quick apply
Manufacturing Manager
NOV Inc. —Pune, Maharashtra
- Full-time
- Oracle
- Engineering
- English
Field Supervisor
Indian Pollution Control Association —Pimpri, Pune, Maharashtra
- Up to ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- MSW
- Health insurance
Quick apply
Site Supervisor/Engineer
ArchFace —Lohegaon, Pune, Maharashtra
- From ₹15,000 a month
- Full-time
- Project management
- Bachelor's degree
- Quality control
- Health insurance
Quick apply
BPS Operations Processing Associate Advanced
FIS Global —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
8d
Supervisor, Fund Accounting (Real Assets)
Citco —Pune, Maharashtra
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
6d
Senior Finance Administrative Supervisor
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
1d
Site Supervisor
Bauhaus Spaces —Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Project management
- Quality control
- Paid time off
- Paid sick time
Quick apply
Construction Project Manager
Vyas Buildcon Private Limited —Pune, Maharashtra
- ₹48,000 - ₹70,000 a month
- Full-time
- PMP
- Project management
- Bachelor's degree
- Health insurance
Quick apply
14d
Site Supervisor (Civil)
Abhikalpan Construction Solution Pvt Ltd —Pune, Maharashtra
- ₹12,000 - ₹20,000 a month
- Full-time
- Civil engineering
- Supervising experience
- Bachelor's degree
Quick apply
Customer Service Representative
Trigent Software Ltd —Pune, Maharashtra
- Up to ₹7,00,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Health insurance
Quick apply
Global Talent Acquisition Operations - Workday Specialist
Wolters Kluwer —Pune, Maharashtra
- Full-time
- Administrative experience
- AI
- Leadership

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Sr. Specialist - Cummins CARE Operations (Supervisor)

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Six Sigma Certification
Mechanical engineering
Operations management
Customer service
Salesforce
Mechanical Engineering
Master's degree
Analysis skills
Supervising experience
Bachelor's degree
Continuous improvement
Team management
Mentoring
Organisational skills
Relationship management
Customer support
Business Administration
Lean Six Sigma
Automotive diagnostics
BSME
MBA
Communication skills
Analytics

Full job description

The Sr. Specialist – Cummins CARE Operations (Supervisor) is responsible for supporting and supervising customer support operations by providing performance analysis, operational insights, and technical support coordination for Cummins Engine & PowerGen products. This role leads a team of customer support professionals, manages escalations, monitors operational metrics, and drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency across multiple communication channels including phone, email, and chat. The position requires strong analytical, leadership, communication, and problem-solving capabilities, along with the ability to collaborate effectively with cross-functional teams in a fast-paced, rotational 24x7 operations environment.

Key Responsibilities

Lead and supervise a team of 8–10 customer support professionals managing Engine & PowerGen diagnostic and repair instruction operations.
Provide operational data, performance analysis, and reporting for Customer Support Supervisors and Managers.
Monitor Automatic Call Distribution (ACD) systems and prepare reports related to customer support activities, staffing, call volumes, and service performance.
Manage customer escalations and support Cummins customers, dealers, and technicians through phone, email, and chat channels.
Develop and enhance technical understanding of OBD systems, DMS tools, Engine ECM calibration, and exhaust emission norms and policies.
Coordinate with product development, quality, and cross-functional teams to resolve technical and operational issues efficiently.
Monitor support tickets, service metrics, SLAs, and turnaround times to ensure operational excellence.
Assist in developing and implementing support processes, policies, and best practices aligned with customer expectations and business objectives.
Analyze customer feedback, operational trends, and service capability metrics to identify improvement opportunities.
Lead or participate in continuous improvement initiatives focused on process optimization and customer satisfaction.
Train, mentor, and develop team members to enhance technical knowledge, service delivery, and overall team performance.
Prepare regular operational and customer satisfaction reports for leadership review.
Collaborate with internal stakeholders to stay updated on new product features, releases, and service requirements.
Adapt to rotational shifts and support 24x7 operations, primarily during night shifts.

Skills & Competencies

Strong leadership and team management capabilities.
Excellent verbal and written communication skills.
Strong customer focus and relationship management skills.
Effective problem-solving and analytical abilities.
Ability to manage complexity and handle conflict professionally.
Strong collaboration and cross-functional coordination skills.
Adaptability to changing business and customer requirements.
Knowledge of continuous improvement methodologies and process optimization.
Ability to monitor and analyze operational performance metrics.
Strong interpersonal and mentoring skills.
Detail-oriented with strong organizational skills.

Preferred Technical Skills

Familiarity with customer support platforms such as Genesys, Omnichannel, and Salesforce.
Exposure to analytics and reporting tools.
Understanding of automotive systems, engine diagnostics, and repair techniques.
Knowledge of OBD systems, DMS tools, ECM calibration, and emission norms.
Lean Six Sigma Green Belt certification or higher preferred.

Experience

Minimum 7–8 years of overall professional experience.
3–5 years of experience in customer service, operations management, technical support, or related supervisory roles.
Proven experience leading and mentoring teams in a customer support or operations environment.
Experience managing escalations, operational metrics, and customer satisfaction initiatives preferred.

Work Location & Shift

Location: Pune
Shift: Rotational 24x7 operations, primarily night shift (4:00 PM onwards).

Qualifications

Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related discipline preferred.
Master’s degree (MBA or equivalent in Operations or related field) preferred.
College, university, or equivalent degree in a relevant discipline or equivalent work experience required.
This position may require licensing for compliance with export controls or sanctions regulations.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2429662

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

control supervisor jobs in pune maharashtra

Sr. Specialist - Cummins CARE Operations (Supervisor)

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Project Operations Manager

Senior Assembly Engineer

Senior Manager - Operations

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Global Talent Acquisition Operations - Workday Specialist

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