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Project Manager-Infrastructure, Service Delivery & Cloud

Sun Pharmaceutical Industries Ltd -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

SAFe
ITIL Certification
Programme management
Cloud infrastructure
Waterfall
PMP
Project planning
IT service management
IT auditing
PaaS
Information Systems
SOX
Master's degree
Bachelor's degree
PPM tools
ITIL
Risk management
Smartsheet
Scrum
Certified Scrum Master
ServiceNow
Agile
Microsoft Project
Communication skills
IaaS
Active Directory
Information Technology
PRINCE2 Certification

Full job description

Project Manager-Infrastructure, Service Delivery & Cloud

Date: 23 Jun 2026

Location: Sun House - Corporate Office

Company: Sun Pharmaceutical Industries Ltd

Job Title

Lead – Project Manager

Job Grade:

G9A/G9B

Function:

Information Technology

Sub-function:

Global IT Infrastructure

Manager’s Job Title:

Global Head – Infrastructure & Service Assurance

Skip Level Manager’s Title:

Global Chief Information Officer

Function Head Title:

Global Head – Infrastructure & Service Assurance

Location:

Mumbai

No. of Direct Reports (if any)

1-2

Areas Of Responsibility

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Job Summary:

The Project Manager – Infrastructure, Service Delivery & Cloud is responsible for end-to-end planning, execution, and delivery of enterprise-scale IT programs across infrastructure, service assurance, cloud modernization, and endpoint transformations. This role spans multiple geographies and involves direct coordination with global business and IT teams, system integrators, OEMs, and managed service providers. The incumbent ensures alignment to timelines, budgets, and business outcomes while maintaining governance across internal and partner-led tracks.

Key Responsibilities

Program Planning & Mobilization

Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
Define project charters, detailed WBS, and RACI aligned to global delivery models.

Execution & Delivery Management

Drive execution of infrastructure and service delivery projects including:
- Global data center transitions
- Active Directory and network consolidations
- Cloud migrations (IaaS/PaaS/SaaS)
- Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)
Conduct daily standups, weekly reviews, and issue resolution forums.

Governance, Reporting & Risk Management

Track milestones, dependencies, and delivery metrics through PPM tools.
Report status to executive stakeholders and ensure escalation frameworks are triggered.
Maintain risk registers, mitigation plans, and change logs.

Vendor & Partner Coordination

Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.
Monitor vendor SLAs and enforce delivery expectations.

Budget & Commercial Control

Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.

Documentation & Compliance

Maintain project artefacts, SOPs, meeting notes, and audit logs.
Ensure compliance with ITIL, GxP, SOX, and internal governance models.

Specialized Knowledge Requirements

In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models
Experience in managing large cross-border IT projects and global rollouts
Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)
Understanding of ITIL, Agile/Waterfall delivery methods, and compliance frameworks
Familiarity with pharma or regulated environments is preferred

Internal Stakeholders and Nature of Interaction

Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
IT Business Partners & Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
Cybersecurity, Compliance & Quality Teams: Risk approvals, GxP validations, audit support
Finance, PMO & Procurement: Budget planning, invoice sign-offs, commercial tracking

External Stakeholders and Nature of Interaction

System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
OEMs & Technology Partners: Technical workshops, onboarding support, deployment reviews
External Auditors / Consultants: Project evidence submission, controls validation

External Interaction %

~40% of time involves collaboration with vendors, partners, and consultants across geographies

Nature of Communication

Executive status reports, steering committee presentations, RCA documentation
Vendor SoW walkthroughs, project onboarding kits, change request documentation
Tactical coordination through daily reviews, dashboards, and trackers

Role Played in Negotiations

Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners
Partners with Procurement and Legal to close commercials and delivery terms

Key Decision-Making Expected

Timeline commitments, phase-wise delivery splits, and budget allocation per stream
Risk acceptance levels and mitigation triggers
Technology stack choices and tool rollout plans within project guardrails

Key Challenges for the Role

Managing multi-country deployments with differing infra maturity and timezone alignment
Coordinating across internal teams and external vendors with varying delivery cultures
Driving compliance across regulated and non-regulated environments concurrently
Balancing schedule pressure with resource availability and change impact

Extent and Nature of Innovation Required

High: Includes driving agile delivery within traditional infra programs
Integrating project analytics dashboards and predictive issue management
Leveraging automation and templates to streamline onboarding and governance
Enabling cross-tower project transparency and digital program management maturity

Job Requirements

Educational Qualification:

Bachelor’s or Master’s degree in Information Technology, Engineering, or equivalent

Certifications:

PMP or PRINCE2 Certified (mandatory)
Agile/Scrum Master certification preferred
ITIL Foundation/Intermediate beneficial

Experience:

10+ years of project/program management experience, with at least 5 years in infrastructure/cloud/enterprise tool projects

Skills:

Strong project planning, stakeholder engagement, and risk management
Experience working across cultures, vendors, and geographies
Excellent verbal and written communication skills
Comfort with executive reporting and multi-project dashboards

Travel Requirement:

Up to 30% based on deployment, review meetings, and partner coordination

Travel Estimate

30%

Job Scope

Internal Interactions (within the organization)

Internal Stakeholders and Nature of Interaction

Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
IT Business Partners & Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
Cybersecurity, Compliance & Quality Teams: Risk approvals, GxP validations, audit support
Finance, PMO & Procurement: Budget planning, invoice sign-offs, commercial tracking

External Interactions (outside the organization)

External Stakeholders and Nature of Interaction

System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
OEMs & Technology Partners: Technical workshops, onboarding support, deployment reviews
External Auditors / Consultants: Project evidence submission, controls validation

External Interaction %

~40% of time involves collaboration with vendors, partners, and consultants across geographies

Geographical Scope

Global

Financial Accountability (cost/revenue with exclusive authority)

Project cost, over runs, estimations & budgets

Job Requirements

Educational Qualification

Masters in Information Systems, Engineering, or related field

Specific Certification

PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred)

Skills

Strong project planning, stakeholder engagement, and risk management
Experience working across cultures, vendors, and geographies
Excellent verbal and written communication skills
Comfort with executive reporting and multi-project dashboards

Experience

12-15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred)

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).

Apply Now

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