Mahalakshmi Layout Bengaluru Karnataka Shift leader Jobs – 1069 Open Jobs Today

Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Team Manager – Client Services
Commcise —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Public speaking
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Inside Sales Executive (US Mortgage Industry)
PrivoCorp —Bengaluru, Karnataka
- From ₹10,00,000 a year
- Full-time
- Marketing
- English
- Microsoft Office
- Paid time off
- Flexible schedule
Quick apply
Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Head of GBS Insights & Analytics
Kraft Heinz Company —Bengaluru, Karnataka
- Finance
- Master's degree
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6d
Account Manager, Large Customer Sales, Fintech
Google —Bengaluru, Karnataka
- Full-time
- Sales
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Production Planning Analyst, Supply Chain
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- SQL
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Shift Manager
Ristara foods —HSR Layout, Bengaluru, Karnataka
- ₹25,000 - ₹28,000 a month
- Weekend availability
- 12th Pass
- Food service
- In-person
- Health insurance
- Food provided
Quick apply
Team Manager
Epiroc —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
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IM Operate - Analyst / Consultant / Sr.Consultant
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Master's degree
- SQL
Strategy & Offerings Program Manager
Alteryx —Bengaluru, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
14d
Senior Analyst - Supply Chain Management
Pratt & Whitney —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
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8d
Head Of Workforce Management
IG Group —Bengaluru, Karnataka
- Full-time
- SQL
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Chubb Fire & Security —Nagavara, Bengaluru, Karnataka
- Full-time
- Microsoft Excel
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IND Senior Manager - Business Service Support
Aon Corporation —Bengaluru, Karnataka
- Full-time
- Analysis skills
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Customer Service Team Lead I ( Property Claims - Voice) -
Allstate —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- Conflict management
People Services Specialist II
Labcorp —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Master's degree
5d
HR Service Delivery Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- Human resources
Operations Manager - II,, Easyship
ASSPL - Karnataka - B56 —Bengaluru, Karnataka
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Associate Manager HR Partner
Labcorp —Bengaluru, Karnataka
- Full-time
- Master's degree
- Human resources
- Business Administration

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Customer Success Account Manager

Richpanel
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹15,00,000 - ₹25,00,000 a year

Qualifications

Analysis skills
Project management
Bachelor's degree
AI
Account management
Communication skills

Full job description

Quick Highlights

Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate support, reduce costs, and deliver effortless CX at scale.
Reports to: Head of Revenue
Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Shifts: US time-zone support.
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
Location: In-office. Bangalore, India.
Compensation: INR 15 – 25 LPA, depending on experience.
Team: You'll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
Why now: We're scaling our CS team to migrate our customer base onto Richpanel AI, deepen relationships, and ensure long-term retention.

About the Role

As a Customer Success Manager at Richpanel, your primary mandate is expansion, growing revenue within your portfolio by deepening AI adoption, . You'll own a portfolio of high-value accounts and act as a trusted advisor to CX and e-commerce leaders, connecting business goals to AI-driven automation outcomes.

You'll manage customers end-to-end from onboarding to renewal while executing our AI Migration Playbook and helping it evolve. If you love growing accounts, solving business problems, demoing AI live, and turning adoption into executive-level impact, this is the role for you.

Responsibilities

Drive AI expansion across your portfolio identify upsell, cross-sell, and plan-upgrade opportunities, and convert them into signed deals.
Own a portfolio of customer accounts, driving AI adoption, renewals, and growth. Maintain <5% quarterly churn across your portfolio.
Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
Run QBRs/MBRs tying Richpanel AI adoption to ROI, CX metrics, and business outcomes.
Identify risks early and execute structured mitigation plans.
Lead onboarding for new customers, ensuring AI automation and workflows go live on time.
Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
Execute and contribute to the AI Migration Playbook, renewal forecasting, and success frameworks.
Represent the voice of the customer, influencing product roadmap and integrations.

Outcomes

Drive portfolio expansion. Grow account value through AI Agents upsells and plan upgrades measured by NRR and ACV delta per account.
Retain 85% GRR annually. Focus on protecting existing revenue and proactively reducing churn and downgrades.
Maintain 80% coverage of your customer portfolio. Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
Reduce Surprise Churn to 20%. Develop early warning signals and proactive intervention strategies.

What Success Looks Like

Consistent expansion across your accounts upsells, cross-sells, and plan upgrades that grow ACV quarter over quarter.
Strong GRR & NRR across your accounts, with consistent renewals.
High AI automation adoption (50–70% per account) and measurable improvements in CSAT, resolution time, and cost savings.
Recognized internally as an escalation point and AI workflow expert.
Built turnaround plans to successfully prevent churn.
Recognized by customer leadership as a trusted advisor.

Requirements

3+ years of experience in Customer Success or Account Management in SaaS.
Proven track record of owning renewals, onboarding, adoption, and expansions.
Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
Strong problem-solving skills able to map workflows, identify churn risks, and design automation strategies.
Comfort working with AI products and demoing them live to customers.
Excellent communication and storytelling abilities.
Hands-on approach able to execute playbooks and contribute to evolving them.
SaaS experience required; e-commerce or CX automation experience preferred.
B.Tech degree or equivalent.
Strong technical aptitude, project management, and analytical skills..

Benefits

What We Offer

Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighbourhood
Quarterly team outings and off-sites
Chance to make a meaningful impact in a rapidly growing startup

‍

Important Notes

This is an in-office position based in Bangalore, India.
The role requires night shifts to align with US customer hours.
Our culture prioritizes results and ownership except autonomy and responsibility.

Quick apply

Refine Your Search

shift leader jobs in mahalakshmi layout bengaluru karnataka

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