Haryana Services remote customer support Jobs – 330 Open Jobs Today

Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Specialist - Customer Care - Sales & Support 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Salesforce
- English
- Master's degree
Quick apply
Customer Experience Advisor
ApplyBoard —Gurugram, Haryana
- Full-time
- Remote
- Microsoft Word
- Customer service
- Analysis skills
8d
Service Delivery Manager - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- PMP
- English
- Bachelor's degree
Quick apply
5d
Product Owner - AI Services
Auditdata —Haryana
- Full-time
- Remote
- English
- Master's degree
- Presentation skills
Quick apply
Front Line Manager - Customer Care - Onboarding & Account Management 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Quick apply
Director, EPO, Service Delivery
MSM Unify —Gurugram, Haryana
- Full-time
- Remote
- Business Administration
- AI
QA Team Lead
CapsLock —Haryana
- Full-time
- Remote
- English
- AI
- Leadership
- Health insurance
- Paid time off
Quick apply
Front Desk Executive
Culture Holidays Pvt ltd —Gurugram, Haryana
- ₹23,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Flexible schedule
Quick apply
2d
Technical Associate
Dataseashore technology —Karnal, Haryana
- ₹10,000 - ₹20,000 a month
- Full-time
- Hybrid work
- Travel
- APIs
- AI
Quick apply
Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
GGN-398|AA|Chat|28-Feb-26
TGBPL TP India - IBU —Gurugram, Haryana
- Full-time
- Remote
- Work from home
GGN-398|AA|Chat|24-Feb-26
TGBPL TP India - IBU —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Senior Executive-Technical Support (Bitraser)
Stellar Data Recovery —Gurugram, Haryana
- Computer Science
- Software troubleshooting
- Customer service
Professional Services- Associate (Night Shift)
Arbolus Technologies —Gurugram, Haryana
- Email
- Hybrid work
- Finance
- Computer networking
- Organisational skills
- Health insurance
- Paid time off
Sr. Associate - Workforce Management 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Area Operations Manager
We-Vend Technologies Pvt Ltd —Gurugram, Haryana
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- English
- Health insurance
Quick apply
BPO Supervisor
NTT Ltd —Gurugram, Haryana
- Full-time
- Sales
- Team management
- Mentoring
- Commuter assistance
- Health insurance
APAC Regional Lead for Client Success & Programme Delivery (12-month FTC)
The Economist Group —Gurugram, Haryana
- Project management
- Work from home
Quick apply

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Sr. Associate - Customer Care - Blended 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

ISTQB Certification
Knowledge management
Customer service
English
Bachelor's degree
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Sr. Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Multichannel Customer Engagement • Manage both inbound and outbound interactions across voice, email, and chat platforms to address customer queries effectively • Provide support for order-related inquiries, schedule services, account questions, or general product/service issues 2. Issue Resolution & First-Contact Closure • Resolve customer issues with empathy and efficiency, aiming for first-contact resolution whenever possible • For specific processes like payment collection, negotiate payment plans and resolve billing disputes when required 3. Accurate Documentation • Maintain detailed records of interactions in CRM systems, logging inquiries, actions, and resolutions clearly and accurately 4. Internal Collaboration & Escalation • Collaborate with cross-functional teams to resolve complex issues, escalating when necessary • Use feedback loops to help improve product, process, or service delivery 5. Adherence to Policies & Standards • Follow SOPs, quality guidelines, and compliance protocols throughout customer interactions 6. Performance Metrics & Continuous Improvement • Meet defined KPIs such as customer satisfaction (CSAT), turnaround time (TAT), AHT, and quality scores • Provide insights or feedback on recurring issues to help refine processes or knowledge base documentation 7. Knowledge Management & Skill Development • Stay updated on products, services, policies, and tools to deliver accurate support. • Contribute to building or updating self-help documents or FAQs for faster resolution

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service Analytics, Data Management, Online Customer Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

services remote customer support jobs in haryana

Sr. Associate - Customer Care - Blended 5B

Front Line Manager - Customer Care - Voice 4B

Specialist - Customer Care - Sales & Support 4B

Customer Experience Advisor

Service Delivery Manager - Customer Care - Voice 4C

Product Owner - AI Services

Front Line Manager - Customer Care - Onboarding & Account Management 4C

Director, EPO, Service Delivery

QA Team Lead

Front Desk Executive

Technical Associate

Technical Support Representative

GGN-398|AA|Chat|28-Feb-26

GGN-398|AA|Chat|24-Feb-26

Senior Executive-Technical Support (Bitraser)

Professional Services- Associate (Night Shift)

Sr. Associate - Workforce Management 5B

Area Operations Manager

BPO Supervisor

APAC Regional Lead for Client Success & Programme Delivery (12-month FTC)

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