Uttar Pradesh Guest relations manager Jobs – 30 Open Jobs Today

Guest Relation Manager - Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Weekend availability
- Hospitality
- Customer service
- English
- Flexible schedule
Quick apply
3d
Industry Engagement Officer
Learnet Skills Ltd —Noida, Uttar Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Presentation skills
Quick apply
10d
Spa Manager- Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Full-time
- Business development
- Bachelor's degree
- Team management
Quick apply
2d
Director of Operations - Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Full-time
- Organisational skills
- Communication skills
- Hotel experience
Quick apply
14d
Assistant Manager Bar (Mixologist) - Fairmont Agra
AccorHotel —Agra, Uttar Pradesh
- Weekend availability
- Hospitality
- Inventory management
- Analysis skills
- Flexible schedule
Quick apply
3d
Guest Relation Executive
the Stupa —Ghaziabad, Uttar Pradesh
- From ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Guest Relation Executive
goSTOPS Hospitality Pvt Ltd —Varanasi, Uttar Pradesh
Quick apply
Food and Beverage Executive
Amritara Hotels & Resorts Pvt. Ltd. —Kaithi, Varanasi, Uttar Pradesh
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Food service
- In-person
- Food provided
Quick apply
14d
Front Office Receptionist
India Career Support —Dadri, Uttar Pradesh
- ₹15,000.00 - ₹31,412.81 a month
- Email
- Hospitality
- Customer service
- English
Quick apply
2d
Assistant Manager Room Sales - Pro Active
Radisson Hotel Group —Noida, Uttar Pradesh
- Full-time
- Sales
Quick apply
Mgr-Restaurant
Marriott International, Inc —Ghaziabad, Uttar Pradesh
- Full-time
- 12th Pass
- Restaurant
- Restaurant experience
Director of Sales
Marriott International, Inc —Ghaziabad, Uttar Pradesh
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Guest Relations Supervisor
Radisson Hotel Group —Noida, Uttar Pradesh
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Quick apply
9h
Outlet Manager All Day Dining - Fairmont Agra
FAIRMONT —Agra, Uttar Pradesh
- Full-time
- Hospitality
- Management
- English
Quick apply
3d
Assistant Manager Restaurant
Marriott International, Inc —Agra, Uttar Pradesh
- Full-time
- 12th Pass
- Restaurant
11h

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Guest Relation Manager - Fairmont Agra

FAIRMONT -
Agra, Uttar Pradesh

Quick apply

Job details

Full-time
3 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
Guest relations
Customer service
Event planning
English
Bachelor's degree
Hospitality Management
Mentoring
Communication skills
Hotel experience
Hotel management

Full job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Serve as the primary point of contact for guest inquiries, concerns, and special requests throughout their stay
Manage and resolve guest complaints and concerns with professionalism, ensuring satisfaction and retention
Coordinate with all hotel departments to ensure seamless guest experiences and service delivery
Maintain detailed guest profiles and preferences to personalise future visits and enhance loyalty
Conduct regular property tours and familiarisation sessions for new and returning guests
Develop and implement guest relations strategies to increase repeat bookings and positive reviews
Monitor guest feedback through surveys, reviews, and direct communication to identify service improvement opportunities
Liaise between guests and various departments (housekeeping, food and beverage, maintenance) to address requests promptly
Organise special events, celebrations, and bespoke experiences for VIP and long-stay guests
Maintain comprehensive knowledge of local attractions, dining options, and activities to provide informed recommendations
Prepare welcome packages and personalised communications for distinguished guests
Track and report on guest satisfaction metrics and key performance indicators
Train and mentor guest relations staff to maintain consistent service excellence standards
Ensure compliance with hotel policies, data protection regulations, and guest confidentiality requirements
Contribute to the development of guest relations policies and procedures aligned with Fairmont's luxury standards

Qualifications

Bachelor's degree in Hospitality Management, Hotel Administration, Business Management, or related field
Minimum 5 years of experience in guest relations, customer service, or hospitality management roles
Proven track record of managing guest complaints and resolving issues with professionalism and discretion
Excellent written and verbal communication skills in English; additional languages highly desirable
Proficiency in hotel management systems (PMS) and customer relationship management (CRM) software
Strong organisational skills with the ability to manage multiple priorities and coordinate across departments
Demonstrated expertise in developing and implementing guest relations strategies
Knowledge of luxury hospitality standards and Fairmont brand values and service philosophy
Ability to work flexible hours, including evenings, weekends, and public holidays as required
Certification in Hospitality Management or Guest Relations from a recognised professional body
Experience working in a luxury hotel environment or five-star property
Proficiency in multiple languages to communicate with international guests
Experience with event planning and coordination for VIP guests and special occasions
Knowledge of local attractions, cultural sites, and dining establishments in Agra and surrounding regions
Demonstrated success in improving guest satisfaction scores and online review ratings
Experience in training and mentoring hospitality staff
Familiarity with data protection regulations and guest confidentiality compliance requirements
Strong interpersonal skills with the ability to build rapport with guests from diverse backgrounds

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

Quick apply

Refine Your Search

guest relations manager jobs in uttar pradesh

Guest Relation Manager - Fairmont Agra

Industry Engagement Officer

Spa Manager- Fairmont Agra

Director of Operations - Fairmont Agra

Assistant Manager Bar (Mixologist) - Fairmont Agra

Guest Relation Executive

Guest Relation Executive

Food and Beverage Executive

Front Office Receptionist

Assistant Manager Room Sales - Pro Active

Mgr-Restaurant

Director of Sales

Guest Relations Supervisor

Outlet Manager All Day Dining - Fairmont Agra

Assistant Manager Restaurant

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