Front desk agent Jobs

Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
Mgr-Reservations
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
Reservation Executive
After the Rains —Calicut, Kerala
- ₹20,000 - ₹24,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
Receptionist
Royal Land and Developers —Nungambakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
Agency Lending Operation- Collateral & Settlements, Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Finance
- Analysis skills
- Project management
11d
Area Manager
Colstay private limited —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Food provided
Quick apply
12d
Front Office - Team Leader
Hilton —Jabalpur, Madhya Pradesh
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
10d
Agency Lending (Inventory, Earnings/Billing & Client Reporting) Operations, Vice President
State Street —Mumbai, Maharashtra
- Full-time
- Finance
- Analysis skills
- Project management
11d
Incident & VSA Claims Adjuster
Maersk —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Analysis skills
Front Office Executive
ITP Media India —Mumbai, Maharashtra
- ₹25,000.85 - ₹30,000.83 a month
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
Front Desk Executive
Sunita Global Ltd. —Raipur, Chhattisgarh
- ₹10,000 - ₹15,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Food provided
Quick apply
Front Office
Goyal & Co —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- English
Software Engineer
Virtusa —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- English
4d
SUPPLY CHAIN ASSOCIATE
Novonesis —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
2d
Front Office Assistant
hotel raj sarai —Jaipur, Rajasthan
- From ₹16,000 a month
- Full-time
- Customer service
- Administrative experience
- Typing
- Paid time off
- Food provided
Quick apply
Senior IT Business Analyst - ITIL
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- English
- Master's degree
- Bachelor's degree
Receptionist
VR Livin Ventures LLP —Madhavaram, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid sick time
Quick apply
Reservation Executive
Pandav Hotels —Bhopal, Madhya Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- In-person
- Hotel experience
Quick apply
Prime Services Operations, Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Finance
- Analysis skills
- Project management
11d
Duty Manager Holiday Inn Express Pune Hinjewadi
Holiday Inn Express —Pune, Maharashtra
- English
- Bachelor's degree
- Guest services

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Reservations Manager

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Sales
No experience needed
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26049301
Job CategoryReservations
LocationAsset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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