Noida Sector 16 Noida Uttar Pradesh Hardware networking Jobs – 114 Open Jobs Today

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹75,000 - ₹1,10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
3d
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Microsoft Outlook
- Writing skills
- Microsoft Office
Quick apply
Admin & IT Executive
IMTS INSTITUTE —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Software troubleshooting
- Inventory management
- Windows
Quick apply
3d
Executive- IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Microsoft Access
- Computer Science
- Windows
Quick apply
IT Specialist - Network
Kuehne+Nagel —Gurugram, Haryana
- Computer networking
- Communication skills
Apprenticeship – Technical Support
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Helpdesk Associate - Technical Troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
11h
CCTV Service & Support Engineer
Vantage Integrated Security Solutions —Noida, Uttar Pradesh
- Software troubleshooting
- Bachelor's degree
- Travel
IT Support Engineer - Noida
NeoXam —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Engineer
Vision Netsoft (VNS) —Faridabad, Haryana
- Computer Science
- Bachelor's degree
- Computer networking
Executive IT
Resistoflex —Noida, Uttar Pradesh
- Software troubleshooting
- Diploma
- Communication skills
Senior IT Infrastructure Engineer
TriMas Packaging India Private Limited - Noida —Noida, Uttar Pradesh
- Full-time
- Azure
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Senior Administration Officer
IMTS INSTITUTE —Noida Sector 16, Noida, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Windows
- Computer networking
- Paid time off
- Flexible schedule
Quick apply
2d
Technical Lead, Network Administrator
Landis+Gyr —Noida, Uttar Pradesh
- Azure
- Computer Science
- Engineering
System Engineer
Capgemini —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Scripting
IT Operations Lead
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Azure
- Computer Science
Quick apply
IT Support Specialist
Ampero Motors Private Limited —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Biometric & Access Control Engineer
Giri Infotech Pvt. Ltd. —Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Access
- Windows
- Electrical experience
Quick apply
5d
Deskside Support Technician
JMT Consultants —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Computer networking
- Health insurance
Quick apply
System Engineer
Capgemini Sogeti —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Scripting

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TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹75,000 - ₹1,10,000 a month
3 days ago

Qualifications

Microsoft Excel
Software troubleshooting
Technical support
Microsoft Office
Performance management
Analysis skills
Computer hardware
IT support
Computer networking
Leadership
Communication skills

Full job description

Technical Team Leader – IT Products & Technical Support

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 5 Years
Employment Type: Full-time
Department: Technical Operations

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for a highly motivated and technically strong Technical Team Leader to join our growing operations team at our Sector 136, Noida location.

The ideal candidate should have strong hands-on experience in technical support, printers, antivirus solutions, computer hardware/software, troubleshooting, and IT products, along with proven experience in team handling and performance management.

If you are a technically skilled professional who enjoys solving complex customer issues, mentoring teams, and driving operational performance, this opportunity is for you.

Job Summary

As a Technical Team Leader, you will be responsible for leading a team of technical support professionals and ensuring the timely and effective resolution of customer and technical issues.

You will act as the key link between the technical team, management, sales, and customers. The role requires a combination of technical expertise, leadership skills, customer-handling ability, and operational discipline.

Key ResponsibilitiesTechnical Support & Troubleshooting

Lead a team handling technical support for printers, antivirus, software, hardware, and other IT products.
Provide technical guidance and assistance to team members for complex issues.
Troubleshoot printer hardware, software, connectivity, installation, configuration, and driver-related issues.
Handle antivirus installation, configuration, update, compatibility, and troubleshooting issues.
Diagnose computer hardware/software and peripheral-related problems.
Ensure technical queries and customer complaints are resolved within defined SLAs.
Take ownership of critical technical escalations and ensure timely resolution.
Identify recurring issues and recommend corrective and preventive solutions.
Maintain and update technical troubleshooting guides, FAQs, and SOPs.

Team Management

Manage, mentor, coach, and motivate a team of technical support executives.
Monitor daily team performance and ensure achievement of operational KPIs.
Conduct regular team briefings, coaching sessions, and performance reviews.
Identify individual performance gaps and implement improvement plans.
Ensure proper allocation and distribution of workload within the team.
Maintain team discipline, attendance, productivity, and process adherence.
Support new employees during onboarding, training, and nesting.
Build a positive, collaborative, and customer-focused team environment.

Quality & Operations

Monitor technical interactions to ensure adherence to quality standards.
Track key metrics including AHT, SLA, FCR, CSAT, productivity, resolution rate, and quality scores.
Prepare daily/weekly/monthly performance reports and share insights with management.
Ensure compliance with company policies, technical processes, and service standards.
Coordinate with Sales, Operations, Quality, and other departments for effective issue resolution.
Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.

Customer & Escalation Management

Handle high-priority customer complaints and technical escalations.
Communicate technical solutions clearly to customers and internal stakeholders.
Ensure a professional and customer-centric approach in all interactions.
Follow up on unresolved issues until complete closure.
Maintain strong customer relationships through timely and effective support.

Required Qualifications & Experience

Minimum 5 years of relevant experience in Technical Support / IT Support / Technical Operations.
Minimum 1–2 years of experience in a Team Leader or supervisory role preferred.
Strong hands-on experience with printers and printer troubleshooting.
Good knowledge of antivirus software, computer hardware, operating systems, software, peripherals, and basic networking.
Experience handling technical escalations and customer complaints.
Proven ability to manage, coach, and motivate a technical support team.
Strong knowledge of operational KPIs and performance management.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Good knowledge of MS Office, particularly Excel and reporting tools.
Willingness to work in rotational/US shifts if required.

Preferred Skills

Strong technical troubleshooting skills.
Excellent team-management and leadership abilities.
Customer-focused approach.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to train and develop technical support executives.
Good understanding of SLA-driven support operations.
Strong ownership and accountability.

Key Performance Indicators

The Technical Team Leader will be responsible for maintaining and improving:

First Call/First Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
SLA Adherence
Technical Resolution Rate
Quality Scores
Team Productivity
Escalation Resolution
Attendance & Schedule Adherence
Customer Complaint Resolution
Process Compliance

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing organization.
Leadership role with direct team-management responsibilities.
Exposure to a wide range of IT products and technical solutions.
Professional and performance-driven work culture.
Career growth and development opportunities.
Opportunity to lead, mentor, and develop a high-performing technical team

Pay: ₹75,000.00 - ₹110,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

hardware networking jobs in noida sector 16 noida uttar pradesh

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Desktop Support Engineer - L1

Admin & IT Executive

Executive- IT Network Administrator

IT Specialist - Network

Apprenticeship – Technical Support

Helpdesk Associate - Technical Troubleshooting

CCTV Service & Support Engineer

IT Support Engineer - Noida

Engineer

Executive IT

Senior IT Infrastructure Engineer

Senior Administration Officer

Technical Lead, Network Administrator

System Engineer

IT Operations Lead

IT Support Specialist

Biometric & Access Control Engineer

Deskside Support Technician

System Engineer

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