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Key Account Manager (Post-Sales & Client Success)

Bizinso -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Jira
Enterprise Software
Upselling
ERP systems
Trello
Bachelor's degree
Project management methodology
Agile
SaaS
Account management
Communication skills
SDLC

Full job description

What are the benefits?

We provide cutting-edge solutions, excellent services right from consultation to deployment. We create cutting edge technology that is cost effective and have experience that spans across various verticals. Power business with smart technology. We believe that businesses irrespective of their size should be armed with top notch software for digital transformation.

Great Culture

We create functional and intuitive interfaces for all.

Career Growth

We create functional and intuitive interfaces for all.

Flexible Hours

We create functional and intuitive interfaces for all.

Bizinso is looking for a highly organized and client-focused Key Account Manager to manage post-sales activities, customer relationships, project coordination, and ongoing client success initiatives.

The ideal candidate should have 3–4 years of experience in handling enterprise clients, managing software implementation coordination, and ensuring smooth communication between clients and internal delivery teams.

This Key Account Manager role is perfect for professionals who enjoy client interaction, account growth, delivery coordination, and long-term relationship management in a fast-growing technology company.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned client accounts
Build strong long-term relationships with stakeholders and decision-makers
Conduct regular client meetings, follow-ups, governance calls, and status reviews
Ensure high client satisfaction through proactive communication and ownership

Post-Sales Account Management

Manage complete post-sales engagement lifecycle
Coordinate project onboarding, requirement discussions, and implementation planning
Ensure smooth transition from sales to delivery teams
Track project progress, dependencies, timelines, and risks

Project Coordination & Delivery Alignment

Work closely with business analysts, developers, designers, QA teams, and management
Ensure deliverables are aligned with agreed scope and expectations
Follow up on action items, blockers, and escalations
Maintain project trackers, MOMs, reports, and governance documentation

Client Success & Retention

Identify opportunities for account growth, upselling, and cross-selling
Understand client business challenges and suggest relevant solutions
Ensure renewals, ongoing engagement continuity, and relationship strengthening
Support long-term strategic partnerships with clients

Reporting & Communication

Prepare weekly/monthly project status reports
Maintain clear documentation of discussions, requirements, and decisions
Present updates professionally to management and clients
Ensure internal and external communication discipline

Required Skills

Strong verbal and written communication skills
Excellent stakeholder management abilities
Strong coordination and follow-up skills
Ability to manage multiple client accounts simultaneously
Good understanding of SDLC and software project workflows
Experience in SaaS, ERP, CRM, enterprise software, or IT services environment preferred
Strong problem-solving and ownership mindset
Ability to handle client escalations professionally
Comfortable working in fast-paced startup and growth environments

Preferred Qualifications

Bachelor’s degree in Business, IT, Management, Engineering, or related field
3–4 years of experience in:
- Key Account Management
- Client Success
- Project Coordination
- Customer Success
- IT Service Delivery
- Post-Sales Operations

Good To Have

Experience working with ERP/CRM platforms
Exposure to Agile project management methodologies
Familiarity with tools like Jira, ClickUp, Monday.com, Trello, Asana, or similar platforms
Understanding of enterprise business processes
Experience handling enterprise or international clients

What You’ll Get at Bizinso

Opportunity to work on enterprise-grade digital transformation projects
Exposure to AI, SaaS, ERP, automation, and scalable platforms
Fast-growth environment with ownership and learning opportunities
Direct collaboration with leadership and cross-functional teams
Opportunity to work with startups, SMEs, and enterprise clients
Career growth aligned with performance and accountability

Why Join Us?

Because at Bizinso, we don’t just deliver software.

We partner with businesses to solve operational challenges, drive transformation, and build scalable digital ecosystems.

And honestly, good Key Account Managers are like great air traffic controllers — when they do their job well, everything flows smoothly, and nobody panics on the runway.

Apply Now

If you’re someone who enjoys closing meaningful deals, working with ambitious teams, and growing your income along with your impact, we’d love to talk.

Apply now or share your profile at [email protected] or at the Bizinso career page.

Job Category: Sales

Job Type: Full Time

Job Location: Mumbai

Apply Now

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What are the benefits?

Great Culture

Career Growth

Flexible Hours

Key Responsibilities

Client Relationship Management

Post-Sales Account Management

Project Coordination & Delivery Alignment

Client Success & Retention

Reporting & Communication

Required Skills

Preferred Qualifications

Good To Have

What You’ll Get at Bizinso

Why Join Us?

Apply Now