Kolkata West Bengal Hotel & hospitality Jobs – 118 Open Jobs Today

Duty Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- No experience needed
- 12th Pass
F&B Service Trainer ( For Guest Service Associate Job Role)
Salt Lake Institute of Engineering and Management Limited —Barasat, West Bengal
- ₹25,000 - ₹30,000 a month
- Email
- Hospitality
- English
- In-person
Quick apply
Front Office Manager
AccorHotel —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Travel Desk Executive / Asst Manager (Online Travel Portal)
PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹15,079.80 - ₹25,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Food & Beverage Manager
AccorHotel —Kolkata, West Bengal
- Full-time
- Hospitality
- Restaurant experience
Quick apply
Events Hospitality & RSVP Coordinator
Goodshine Concept Creation Pvt Ltd —Park Circus, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
10h
Food & Beverage Executive ( Room Service Executive )
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Walk-in
- Hospitality
- 12th Pass
- Supervising experience
10d
Executive Assistant to CEO
Lexus Exports Pvt Ltd —Kolkata, West Bengal
- From ₹3,00,000 a year
- Full-time
- Medicine
- Customer service
- Administrative experience
- Health insurance
- Paid time off
Quick apply
Assistant Director of Human Resources
Hyatt Regency Kolkata —Kolkata, West Bengal
- Hospitality
- Administrative experience
- Bachelor's degree
Commis
AccorHotel —Kolkata, West Bengal
- Full-time
Quick apply
6d
Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Customer service
- Commuter assistance
Travel Consultant (Operations)
Trip and Event —Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
Quick apply
Admission Counsellor
SBIHM —Barasat, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Recruiting
- In-person
Quick apply
12h
Duty Manager
AccorHotel —Kolkata, West Bengal
- Full-time
- Hospitality
Quick apply
Human Resource Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- 12th Pass
- Human resources
Maintenance
HOTEL SONAR BANGLA —Kolkata, West Bengal
- From ₹13,495.14 a month
- Weekend availability
- Hospitality
- Electrical experience
- Plumbing
Quick apply
Restaurant Waitress / Steward
Aavesh Enterprises —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Weekend availability
- 12th Pass
- In-person
- Restaurant experience
- Food provided
Quick apply
13d
Housekeeping Executive
IHCL —Kolkata, West Bengal
- Hospitality
- English
- Bachelor's degree
GSA- Food & Beverage
AccorHotel —Kolkata, West Bengal
- Full-time
- Diploma
Quick apply
Director-Guest Services
AccorHotel —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d

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Duty Manager

Marriott International, Inc -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26067154
Job CategoryRooms & Guest Services Operations
LocationCB 218, Action Area 1C, Kolkata, West Bengal, India, 700156
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel & hospitality jobs in kolkata west bengal

Duty Manager

F&B Service Trainer ( For Guest Service Associate Job Role)

Front Office Manager

Travel Desk Executive / Asst Manager (Online Travel Portal)

Food & Beverage Manager

Events Hospitality & RSVP Coordinator

Food & Beverage Executive ( Room Service Executive )

Executive Assistant to CEO

Assistant Director of Human Resources

Commis

Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India

Travel Consultant (Operations)

Admission Counsellor

Duty Manager

Human Resource Manager

Maintenance

Restaurant Waitress / Steward

Housekeeping Executive

GSA- Food & Beverage

Director-Guest Services

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