Pune Maharashtra Leader b2b Jobs – 116 Open Jobs Today

Delivery Operations Associate Manager-Messaging
Accenture —Pune, Maharashtra
- Full-time
- Management
- English
- Analysis skills
Senior Executive- Sales Support Pune
DHL —Pune, Maharashtra
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
13d
Senior Product Manager
Codvo.ai —Pune, Maharashtra
- Remote
- Master's degree
- Product management
- AI
Chief Marketing Officer (CMO)
Acuiti Labs —Pune, Maharashtra
- Sales
- Marketing
- Health insurance
Quick apply
Manager – Sales (GCC/ Large Enterprises)
E42 —Kalyani Nagar, Pune, Maharashtra
- Full-time
- AI
- Leadership
- Negotiation
Customer Contact Comms Senior Analyst-Voice
Accenture —Pune, Maharashtra
- Full-time
- CRM software
- Management
- English
12d
Director of Sales & Marketing
Valasys Media Pvt Ltd —Pune, Maharashtra
- ₹60,000 - ₹70,000 a month
- Email
- Hybrid work
- Sales
- Salesforce
- In-person
- Commuter assistance
- Health insurance
Quick apply
Account Manager - Enterprise Customers
Infinite Uptime India Pvt. ltd. —Pune, Maharashtra
- Master's degree
- Business development
- Presentation skills
Quick apply
Team Leader (Operations)
Flexisales Marketing —Pune, Maharashtra
- Bachelor's degree
- Communication skills
Marketing Manager
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- Sales
- Research
- AI
- Flexible schedule
Communications Specialist - Senior-Corporate Communications Lead
Cummins Inc. —Pune, Maharashtra
- Marketing
- Project management
- Continuous improvement
Delivery Operations Senior Analyst-Messaging
Accenture —Pune, Maharashtra
- Full-time
- CRM software
- Management
- English
Director of Business and Revenue Growth
YUJ Designs —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Research
Sales Executive (Access control, Biometrics Experience is must)
Spectra Technovision (India) Pvt. Ltd. —Pune, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- Presentation skills
- Communication skills
- Health insurance
- Paid time off
Product Operations Associate
Nexus One —Pune, Maharashtra
- Full-time
- AI
- Communication skills
7d
Team lead - First line
Etraveli Group —Pune, Maharashtra
- English
- Windows
- Microsoft Office
4d
Staff Technical Program Manager
Kaseya Careers —Pune, Maharashtra
- AWS
- Presentation skills
- Mentoring
Quick apply
Senior Product Manager
Zendesk —Pune, Maharashtra
- Email
- Hybrid work
- Customer service
- Product management
- AI
Senior Program Manager
MindTickle —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Sales
Team Leader (Appointment Generation Team), Full Time
Only B2B —Pune District, Maharashtra
- Full-time
- Team management
- Communication skills
- Health insurance
- Paid time off

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Delivery Operations Associate Manager-Messaging

Accenture -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Succession planning
Management
English
Information security
Analysis skills
Continuous improvement
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Customer Service Associate Manager role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex, multi-channel customer service environment, supporting both B2B and B2C service lines. The Associate Manager is accountable for end-to-end operational delivery across multiple teams, with responsibility for service performance, people leadership, capacity alignment, risk management, and continuous improvement, in line with client contractual requirements and Accenture delivery standards. Client identity and data are managed in strict accordance with Accenture confidentiality and information security policies.
What are we looking for? Strong experience managing multi-team Customer Operations delivery in a BPMS environment Advanced understanding of SLA, KPI, QA, productivity, and cost-to-serve drivers Proven capability in leading Team Leaders and senior operational roles Experience managing complex escalations, service risks, and delivery dependencies Strong analytical skills with the ability to convert data into actionable performance insights Demonstrated experience in continuous improvement and service stabilization Effective stakeholder-management and communication skills Structured, resilient leadership style with strong delivery orientation Working knowledge of CRM platforms, case management systems, and performance dashboards Fluent proficiency in English (spoken and written) for leadership communication, escalation handling, and reporting Additional language requirements may apply depending on client scope and supported markets Role operates within client-defined service windows Flexibility required for: Extended coverage during peak periods or incidents Leadership support across time zones Business continuity and client-driven operational needs Ability to operate effectively within a shift-based, client-aligned delivery model is essential.
Roles and Responsibilities: As a Customer Service Associate Manager, you will provide operational leadership and delivery governance across a portfolio of Customer Service Teams, typically through direct management of Senior Team Leaders and/or Team Leaders. You will be responsible for: Owning end-to-end delivery outcomes across multiple teams, including SLA, KPI, quality, productivity, and customer satisfaction performance Leading and developing Team Leaders, ensuring effective people management, coaching, and succession planning Ensuring stable and compliant service delivery, proactively managing operational risks and dependencies Overseeing capacity planning, staffing alignment, and workload optimization in collaboration with Workforce Management Managing end-to-end escalation governance, including high-impact customer, operational, or client escalations Driving performance management discipline, including review of trends, root-cause analysis, and corrective action plans Partnering with Quality, Training, SMEs, and Support Functions to improve capability, quality, and resolution effectiveness Leading continuous improvement initiatives, including defect reduction, process standardization, and productivity uplift Supporting financial and commercial discipline, including cost awareness, utilization efficiency, and delivery within contracted scope Preparing and presenting delivery performance updates, insights, and risks to Operations and Delivery leadership Supporting transition, stabilization, and change initiatives, including scope expansion, process changes, and system enhancements Driving employee engagement, retention, and capability development within the delivery organization This role carries direct people-management responsibility and acts as a key delivery leadership layer, bridging operational execution and management governance.

Any Graduation

Apply Now

Refine Your Search

leader b2b jobs in pune maharashtra

Delivery Operations Associate Manager-Messaging

Senior Executive- Sales Support Pune

Senior Product Manager

Chief Marketing Officer (CMO)

Manager – Sales (GCC/ Large Enterprises)

Customer Contact Comms Senior Analyst-Voice

Director of Sales & Marketing

Account Manager - Enterprise Customers

Team Leader (Operations)

Marketing Manager

Communications Specialist - Senior-Corporate Communications Lead

Delivery Operations Senior Analyst-Messaging

Director of Business and Revenue Growth

Sales Executive (Access control, Biometrics Experience is must)

Product Operations Associate

Team lead - First line

Staff Technical Program Manager

Senior Product Manager

Senior Program Manager

Team Leader (Appointment Generation Team), Full Time

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